Cisco Systems SPA9000 manual XML Scripting for the Auto-Attendant, XML Scripting Grammar

Chapter 5 Configuring the LVS Auto-Attendant

XML Scripting for the Auto-Attendant

XML Scripting for the Auto-Attendant

The SPA9000 AA allows users to define the AA instructions using XML script. This section includes the following topics:

•Overview, page 5-13

•XML Scripting Grammar, page 5-13

•AA Instructions , page 5-15

•AA XML Script Examples, page 5-17

•Auto-Attendant XML Instructions Set, page 5-22

•Example 1—AA Default XML Script, page 5-17

Overview

AAXML scripting has two kinds of dialogs: node type and menu type. The dialog type is specified in the type attribute of <form> element. The node type dialog is used to execute actions. It cannot recognize user input. Users must specify an action in node form. The menu type dialog accepts DTMF inputs. AA recognizes them and performs the corresponding actions.

AAis always in a specific dialog type when it is activated and can be transferred to the other dialog type with or without user input.

A dialplan statement and a menu instruction must be included in a menu type dialog. The dialplan statement specifies the dial rule that the menu need to follow. The menu instruction defines what action the AA needs to perform when user input hits one of the dial rules.

Many parameters can be changed to customize the Auto-Attendant. One of the most important parameters is the script, or set of instructions, that the Auto-Attendant executes when it is running.

Note AA is disabled if it encounters an XML script error. If the value of the <Current AA> parameter on the Info page is Inactive, it may indicate an XML script error. To determine if the AA script is working, test your script with a SPA900 Series phone. To hear the current AA script, use the Directory softkey and select Corporate Directory > AA.

XML Scripting Grammar

SPA9000 lets you use XML scripting grammar to define the Auto-Attendant instructions. You have a choice of three scripts, which are stored in the AA script 1-3 parameters on the Voice - SIP screen of the administration web server. The instructions must be defined or encapsulated in a <form> structure. You may have multiple <form> structures within a script that the Auto-Attendant can transfer to, based on user input.

The XML scripting grammar supports two types of <form> structures, node and menu. The main difference between the two types is that within the node type, user input cannot be processed—only actions may be specified.

	Linksys SPA9000 Administrator Guide
Document Version 3.01		5-13