Cisco Systems SPA9000 manual Example 3-AA Script with Two Treatments, Office Hour AA Treatment

Chapter 5 Configuring the LVS Auto-Attendant

AA XML Script Examples

In this example, the following messages are recorded using IVR:

Table 5-4 Prompts for Example 2

Prompt ID	Message
Prompt1	“Welcome to ABC company. For Sales, enter 1. If you know your party’s
	extension, you may enter it now.”
Prompt2	“Your call has been transferred”
Prompt3	“Not a valid extension, please try again”
Prompt4	“Goodbye”
Prompt5	“Press 1 for price info, press 2 for return, press 0 for sales representative,
	press * to exit”

Example 3—AA Script with Two Treatments

This example shows an AA script with two treatments for different time periods:

•Office Hour AA Treatment, page 5-19

•Non-Office Hour AA Treatment, page 5-20The details of this scenario are as follows:

•Travel agency Company: “All Seasons”

•Company lobby representative extension: 501

•Sales Group extension: 200

•Support Group extension: 300

•Holiday Getaway Special representative extension: 202

•Valid employee extensions: 5xx or 8001

Office Hour AA Treatment

In the Office Hour treatment in Example 3, an incoming call on Line 1 rings Extension 501 (receptionist) and AA at same time. If the receptionist does not pick up the call in 8 seconds, the call is connected to

AA.AA announces prompts 5, 8, and 9 in sequence, and then waits up to 15 seconds for user input. If no input is received, then the call is forwarded to Extension 501. The following summarizes the system response to different user inputs:

•An invalid extension: Prompt 3 is played and AA continues waiting for DTMF inputs.

•1: Prompts 7, 8, and then 9 are played and AA continues waiting for DTMF inputs.

•2: Prompt 2 is played and AA begins executing the SUPPORT form and starts playing prompt 10. The dial plan has been changed to the AA Dial Plan 2 parameter.

Form SUPPORT menu execution: AA waits up to 10 seconds for user input. If no input is received, then the call is forwarded to 200 (Support group line). Upon matched inputs:

•* (asterisk): Auto-Attendant resumes with the “dt”.

•1: prompt2 is played and AA transfers the call to 202(Holiday Getaway Special line)

•200: prompt2 is played and the AA transfers the call to 200 (Support group line)

	Linksys SPA9000 Administrator Guide
Document Version 3.01		5-19