Cisco Systems SPA9000 manual 1shows the IVR prompt menu call flow

Chapter 5 Configuring the LVS Auto-Attendant

Configuring Auto-Attendant

When the user presses this option, the IVR checks the available buffer size. If there is no more buffer capability, IVR plays the “option failed” message and returns to the previous menu.

If the buffer space is sufficient, you hear, “You may record your message after the tone. When finished, press #.”

Step 6 Record the new message and press #.

After you record the message, you hear, “To save, enter 1. To review, enter 2. To re-record, enter 3. To exit, enter *.”

Step 7 Press 1 to save the new recorded message.

When recording finishes and the user agrees to save the prompt, if the recorded prompt is longer than 15 seconds, IVR plays a short “one moment, please” message to inform the user to wait for several seconds while the save is completed.

Figure 5-1shows the IVR prompt menu call flow.

Figure 5-1 IVR Prompt Menu Call Flow

User enters 72255 from IVR

Menu-1

Play prompt (“Please enter message

number followed by the # key”)

User enters

prompt key

Goto menu-2

Menu-2

Goto menu-1

Play prompt (“Enter 1 to record,

enter 2 to review, enter 3 to

delete, enter * to exit”)

User

enters *

User enters 2

User enters 1

User enters 3

Retrieve the

Menu-3-A

Menu-3-B

Play prompt (“You may record your

Play prompt (“enter 1 to

prompt data and

play prompt

message after the tone. When

confirm, enter * to exit

finished, press #.”)

User records

User enters 1

User

enters *

a prompt

Erase message

Menu-4-A

Play prompt (“to save enter 1, to

Play prompt

review enter 2, to rerecord enter

(“Message erased.”)

3, to exit enter *.”)

Goto

menu

4-A

User enters 1

User enters 2

User enters 3

User enters *

Play prompt

Play user

Goto menu-3-A

Goto menu-2

(“Value saved”)

recorded

prompt

	Linksys SPA9000 Administrator Guide
Document Version 3.01		5-3