Resolving problems with the Ribbon Jams

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Fargo Electronics, Inc.

If the Ribbon becomes jammed in the drive Roller (visible when you open the Printer), use the following procedure to correct the problem:

Step	Procedure

1	Leave the power ON.

2	Remove the Take-Up core (the side with used Ribbon on it) from in between the
	two black Ribbon Drive Hubs.

3	Steadily pull the Ribbon up and out of the Printer as you press and hold down
	the Printer’s on-line button. (Note: This will rotate the drive Roller backwards
	and eject the Ribbon while you are pulling gently upwards.)
	If the Ribbon breaks, simply tape it back together making sure that it is fed from
	beneath both Ribbon cores.

4	Once the jam is cleared, re-install the Ribbon and close the Printhead Assembly
	and Top Cover.
	• If the on-line light is flashing, press and release it. (Note: The Printer will
	save the print information and resume printing with a new card. Remember,
	both the On/Cancel and on-line lights must be ON solid in order to print.)
	• If the drive Roller appears dirty after the jam is cleared, clean it according to
	the steps in Section IX.

Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)	42

FARGO electronic M10, C10 service manual Resolving problems with the Ribbon Jams