FARGO electronic C10, M10 service manual Troubleshooting the Printer

RESTRICTED USE ONLY Fargo Electronics, Inc.

Section 3: Troubleshooting the Printer

If you have difficulty operating the Card Printer, the troubleshooting suggestions in this section should, in most cases, solve the problem. If you still have difficulty after trying these suggestions, contact the authorized reseller for technical assistance.

Please refer to the following possible symptoms and solutions to troubleshoot the Card Printer:

Resolving problems with General Printer Operation

Symptoms: Nothing happens or an error message comes up in the Windows application program.

Step Procedure

1Make sure that the power cord is plugged in securely on both ends and that the Printer is turned ON. Also, be sure the Printer is on-line. The green LED below both the On/Cancel and the on-line buttons should be illuminated.

2Make certain the Printer’s interface cable is securely connected.

3Make certain the Top Cover and/or Printhead Assembly is securely shut.

Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0) 37