FARGO electronic C10, M10 service manual Step Procedure

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Resolving problems (related to the Printer stopping or making strange sounds)

Symptoms: Printer makes strange sounds or stops printing and the on-line LED light is flashing.

Step Procedure

1Symptom: If the dye-sublimation Ribbon is sticking to the card, check to see that you are using a card with a polished PVC finish.

A card with a dull or sticky finish can cause the Ribbon to stick to its surface causing the Ribbon to jam or even break See Card.

2Symptom: If you are using an acceptable video imaging card stock and the Ribbon is still consistently being jammed down into the drive Roller, you may need to reposition the Headlift Assembly.

a.To do this, open the Printer’s Top Cover (do not open the Printhead Assembly).

b.With the Printer powered ON, push down both the On/Cancel and the on-line buttons at the same time.

c.You should then hear the Headlift Assembly rotate and realign itself.

3Review the proper procedures for clearing Ribbon and card jams.

Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0) 43