Troubleshooting
In the event of a malfunction, first check all the cable connections and operating states:
1.Receiver and TV set power plugs are connected to wall socket
2.Antenna cables are connected to the receiver input
3.Receiver and TV set are correctly connected to each other by a HDMI or Scart or cinch cable
4.Audio connections are made to the
5.Receiver and TV set
6.Receiver is responding to remote control
A selection of troubleshooting tips is offered below.
Problem | Cause | Remedy | |
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| Consult an antenna specialist to have | |
A “No signal!” warning appears on some or | Antenna signal of satellite reception system | it checked and repaired as necessary. | |
missing or faulty. Incorrect LNB frequencies | Check the settings made in the “Settings”, | ||
all channels | set in the “Tuner Configuration” menu. | “Antenna & satellite”, “Tuner Configuration” | |
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| menu, and change them if necessary. | |
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| Set infrared code 1 as described in this | |
Remote control no longer responding | Receiver or remote control command set | manual under “Main menu settings”, “Basic | |
may have been unintentionally changed | settings”, “Setting the remote control code”, | ||
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| check the batteries | |
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| Check “Summer Time Enabled” in the | |
| “Summer Time” setting wrong. An incorrect | “Settings” “Date and Time Setup” menu | |
Wrong time being displayed | time was imported from the reception | and change it as necessary Use the power | |
switch to switch the receiver off from the | |||
| signal | current channel, e.g. Das Erste or ZDF, wait | |
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| 10 seconds and then switch it back on | |
The following channels cut out or “No or | DECT telephones operate on the same |
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frequency as these channels. Interference |
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bad signal!” appears: DSF, Tele 5, HSE 24 | may occur due to inadequate level or poor | Consult your antenna specialist | |
and Sonnenklar TV | shielding of cable |
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Black or blue screen, no | Scart connection to TV deactivated by | Keep pressing the 0 button until the TV | |
displays | accidentally pressing the 0 button | picture reappears on the screen | |
| Check that the |
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Network problem | correctly connected at the PC and receiver | Refer to your PC or network specialist | |
| (clicked home) |
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