5016-001

Poor Color Reproduction Service Check

 

FRU

Action

 

 

 

1

Print Cartridge

Replace any toner cartridges matching the

 

 

corresponding color problems. Advise the

 

 

customer the cartridge or cartridges should be

 

 

replaced.

 

 

 

2

Intermediate

Replace any toner cartridges matching the

 

Transfer Unit

corresponding color problems. Advise the

 

(ITM)

customer the cartridge or cartridges should be

 

 

replaced.

 

 

Try a new ITM CRU. If this fixes the problem

 

 

advise the customer the ITM should be

 

 

replaced.

 

 

 

3

Transfer Roller

Note: The transfer roll is spring loaded against

 

 

the inner cover so that it properly contacts the

 

 

transfer belt in the ITM unit.

 

 

Check the transfer roll for correct installation.

 

 

 

Be sure the transfer roll rotates freely.

 

 

Check the left and right side transfer roll

 

 

 

springs and bushings for signs of binding or

 

 

 

damage.

 

 

Replace any parts as necessary.

 

 

 

4

Paper Moisture

The paper may have too high a moisture

 

 

content. Try a different paper.

 

 

 

5

Temperature

Replace the temperature sensor.

 

Sensor

 

 

 

 

 

 

Diagnostic Information 2-89

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Lexmark 5016-001 manual Poor Color Reproduction Service Check