5016-001
Duplex Symptom Chart
The duplex option is not recognized. Go to A.
250/250 paper tray option is not recognized when installed below the duplex option. Go to B.
230 Paper Jam error message displays. Go to C.
230 Paper Jam error message displays. The printer does not compete POR. Go to D.
202 Paper Jam displays. Paper jams in the upper unit of the duplex assembly, when printing in simplex mode. The printer is operating correctly. Go to E.
202 Paper Jam displays. Paper is jammed in the upper unit of the duplex assembly, when printing in the duplex mode. The printer is operating correctly. Go to F.
POR incomplete, close door message displays when the duplex option is installed and all the covers and doors on the duplex are closed. Go to G.
231 Paper Jam displays. Paper is jammed in the upper or rear unit of the duplex option. Go to H.
232 Paper Jam displays. Paper is jammed in the lower rear unit or the lower unit of the duplex option. Go to I.
232 Paper Jam displays. POR is incomplete. Go to J.
The duplex option printed page is skewed. Go to K.
Diagnostic Information
