Line 6 GX, TonePort UX8 ILok USB Issues, Warranty, Customer Service and Repair Information, 811

Line 6 POD Farm 1.01 – Troubleshooting

•USB connection to your Line 6 hardware is required in order to use the audio features of POD Farm in Standalone operation and/or POD Farm plug-In. So make sure your device is connected to your computer via USB and powered on if you want to use these features.

Note - POD X3 and PODxt devices can utilize POD Farm Plug-In as an optional Add-On, but POD Farm requires a connected POD Studio, TonePort or GuitarPort device to be launched in Standalone operation.

•If you believe that your USB connection is OK, try re-installing the Line 6 device’s Driver or POD Farm software. (Reinstalling POD Farm will not affect any Tone Presets that you’ve stored). The easiest way to do this is to run Line 6 Monkey with your Line 6 device connected and go to the Updates tab. Here you will see if you have the latest device driver and POD Farm software versions installed. You can download and install any available updates here by selecting them in the Monkey Updates tab, or choose to re-install the same versions to make sure all is configured correctly. Just follow the steps as prompted by Line 6 Monkey.

iLok USB Issues

If you are using the POD Farm Plug-In for iLok, have your iLok correctly connected to your USB port, but POD Farm Plug-In is displaying a “not authorized” error, then check the following:

•Is the LED on the iLok key lit? If not, then the ilok USB key may either not be inserted or installed correctly. Try exiting all audio software, then remove and reinsert the USB key, or try it in a different USB port.

•Go to iLok.com, log in to your iLok account and check that the POD Farm license is correctly installed on your iLok key.

•Check to see if there is an updated driver for the iLok USB key at iLok.com - if so, install the new driver following their instructions.

•You can find the details for your purchased POD Farm Plug-In for iLok on your Line 6 account as well. For instructions on purchasing the POD Farm for iLok license and configuration, please see the iLok section in the Start Here chapter.

Warranty, Customer Service and Repair Information

Before contacting the Line 6 Customer Service team, please take the time to visit the Line 6 Support site and the searchable Line 6 Knowledgebase system which is often the fastest and easiest way to get answers. There are also several documents posted on the POD Farm Online Help section of the Line 6 web site – please visit the site for the most up to date information on your Line 6 gear and warranty and service information.

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