Manuals / NEC / Computer Equipment / Server

NEC 1080Xd Solving Simple Problems, 1. Checklist for Solving General Problems, Problem Solving

Models: 1080Xd

1 216

Download 216 pages 14.64 Kb

Page 190

Solving Simple Problems

Solving Simple Problems

Some system problems are simple ones and easy to solve. Check the corrective actions to the general problems in the following table. If you still have a problem, record the conditions of the problem and contact your system administrator or NEC support personnel.

!WARNING

Some locations within the server have high voltage and therefore are very dangerous. To avoid risk of electric shock, turn off all server power and disconnect power cables.

The main power of your server is turned off by turning off the power distribution board or removing the power cable.

Before touching the parts in the server, wait for at least 10 to 15 seconds until residual voltage is discharged.

!CAUTION

An electrostatic discharge (ESD) can damage disk drives, option boards, and other components. You can provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system components.

Electronic devices can be easily damaged by static electricity. To prevent damage, keep them in their protective packaging when they are not installed in your system.

Table 6-1. Checklist for Solving General Problems

Symptom	Corrective Action
AC power LED is not on.	Check that there is AC power coming into the AC power
You turned on the AC power breaker at the	connection box at the rear of the cabinet.
rear of the cabinet.	Check that power is on to the main AC power source.
	Check that power is on to the main AC power source.
	Check that the AC power cable is connected to the
	server AC connection box.
	Check that the AC power cable is connected between
	the AC connection box and the server.

Nothing is displayed on the console.	Check that the console power is on.
	Check that the Service Processor Board in the Main
	Chassis and the console are properly connected.
	• Are the cables correct?
	• Are the connectors fully inserted?
	Check whether the screen display is suppressed by any
	software by moving the mouse or pressing the Shift key.
	Check if the console brightness setting needs
	adjustment.

6-2 Problem Solving

Image 190

NEC 1080Xd manual Solving Simple Problems, 1. Checklist for Solving General Problems, Problem Solving

Contents

EXPRESS5800/1080Xd U s e r ’ s G u i d ePage Proprietary Notice and Liability Disclaimer TrademarksPage System Overview ContentsProprietary Notice Using This Guide System OperationBIOS Setup Service ProcessorContents Contents I/O Board InstallationProblem Solving HBB Configuration Submenu PrecautionWindows 2003 Installation A Technical SpecificationsMemory Upgrades IndexUsing This Guide Text Conventions System Release Notes Related DocumentsInstallation Procedures Site Preparation GuideSafety Notices x Using This GuideSafety Notices for Users Outside of the U.S.A. and Canada Care and Handling xii Using This GuideSystem Overview Overview System Features System Chassis System Functions ExpansionSecurity Overview System Features Optional PCIX Unit in two versions, Base Unit and Core Unit Figure 1-2 Front View System Overview System ChassisFront View A M B C L D K E J F I G HFigure 1-3. Main Chassis 1-6 System Overview Top ViewFigure 1-3 shows the components within the Main Chassis DE C F B AFigure 1-4. 1080Xd Right Side View Right Side ViewFigure 1-4 shows the system right side features System OverviewFigure 1-5 shows internal views of CELLV Board features Internal ViewFigure 1-5. CELLV Board 1-8 System Overview System Memory Main ComponentsItanium 2 Processors PCI-X Core ModuleSystem Functions Service Processor BoardPower/Status LEDs PartitioningChipset and Crossbar Switch Server ManagementI t ani um2 ExpansionFigure 1-6. Express5800/1080Xd System Configuration 1-12 System OverviewMemory CELLV BoardCPUs Optional PCIX UnitSecurity Peripheral DevicesUsing an Optional Tape Drive Setting Up the Server Starting Up the System Shutting Down the SystemRebooting the System Booting the OS Using the DVD-ROM Drive System OperationSetting Up the Server 6. Close and lock the rear server door Starting Up the System Figure 2-5. AC Power Switch Figure 2-4. PCIX Unit AC Power Circuit BreakerSystem Operation 9. Press Esc Figure 2-7. System Startup Screen System Operation Shutting Down the System 2. Check that the DC power is off. The SP console displays a “power off” message see Figures 2-8, 2-9, and Cold Reset Using Exception ProceduresDump Power On Reset RestartOS Boot from Boot Manager Booting the OSOS Boot from the EFI Boot Manager EFI Shell Table 2-1. EFI Shell Commands EFI Shell Commands2-14 System Operation System Operation Table 2-1. EFI Shell Commands continuedCommand DescriptionOS Boot from EFI Shell Notes for OS Installation EFI Device PathChecking Failure Inserting a Disc in the DVD-ROM Drive Using the DVD-ROM DriveRemoving a Disc from the DVD-ROM Drive Using an Optional Tape Drive Environmental DAT SpecificationsDAT Cartridge Labels Write ProtectionDAT Cartridge Insertion and Removal SP Console OS Console Virtual SOP SP Command Console Service ProcessorSP Command Reference SP Console SP Console ConnectionsConsole Status and Login Authentication Console OperationsTable 3-2. Login Account and Password Defaults See Figure 3-2 for a diagram of using console modes3-4 Service Processor Figure 3-2. Express5800/1080Xd Console Mode Operations Service ProcessorTable 3-3. Login and Main Menu Screen Login and Main Menu3-6 Service Processor Service Processor Table 3-4. Login and Main Menu Screen ReferencesTable 3-5. Main Menu Login Events and Operations DescriptionOS BIOS Console Service Processor Virtual SOPTable 3-8. OS BIOS Console Events and Operations Table 3-9. Virtual SOP Screenxx N sssssssssssssss cccccc Partition State Display3-10 Service Processor t t t t t t t t t t t t t t t t t t t t t t t t t t t t t t tReference Service ProcessorTable 3-11. Reference to Partition State Display cont’d DisplaySP Command Console SP Command Console BufferSP Command Prompt SP Message HeaderFigure 3-4. System State Transitions and System Control Commands SP Command ListTable 3-16. System Control Commands 3-14 Service ProcessorService Processor Table 3-17. Configuration CommandTable 3-18. Normal Mode Commands Command NameSP Command Reference 3-16 Service ProcessorExecution CM Change Command ModeFunction Execution DF Shut Down System Power overrideFunction Execution DL Display SP LogsFunction Screen Image 3-20 Service ProcessorTable 3-23. DL Screen cont’d ReferenceTable 3-24. DL Screen References Service ProcessorDL Screen cont’d Screen ImageReference 3-22 Service ProcessorTable 3-24. DL Screen References cont’d DescriptionExecution DN Shut Down System PowerFunction Reference 3-24 Service ProcessorTable 3-26. DN Screen References DescriptionExecution DP System DumpFunction Note The DT command can be executed in Normal mode or DT SP Date and Time3-26 Service Processor Maintenance modeNote The EN command can be executed in Normal mode or EN Environmental InformationService Processor Maintenance modeScreen Image 3-28 Service ProcessorEN Screen cont’d ReferenceTable 3-31. EN Screen References Service ProcessorEN Screen cont’d Screen ImageReference 3-30 Service ProcessorTable 3-31. EN Screen References cont’d DescriptionNote The FV command can be executed in Normal mode or FV Firmware VersionsService Processor Maintenance modeExecution HC Hardware Configuration3-32 Service Processor Functionarg1 Table 3-35. HC SubcommandsService Processor arg2arg1 Table 3-35. HC Subcommands cont’d3-34 Service Processor arg2arg1 Table 3-35. HC Subcommands cont’dService Processor arg2arg1 Table 3-35. HC Subcommands cont’d3-36 Service Processor arg2arg1 Table 3-35. HC Subcommands cont’dService Processor arg2arg1 Table 3-35. HC Subcommands cont’d3-38 Service Processor arg2arg1 Table 3-35. HC Subcommands cont’dService Processor arg2arg1 Table 3-35. HC Subcommands cont’d3-40 Service Processor arg2arg1 Table 3-35. HC Subcommands cont’dService Processor arg2arg1 Table 3-35. HC Subcommands cont’d3-42 Service Processor arg2arg1 Table 3-35. HC Subcommands cont’dService Processor arg2arg1 Table 3-35. HC Subcommands cont’d3-44 Service Processor arg2arg1 Table 3-35. HC Subcommands cont’dService Processor arg2Table 3-36. HC State Display Strings Table 3-35. HC Subcommands cont’d3-46 Service Processor arg1Table 3-37. HC Help Screen Service ProcessorTable 3-36. HC State Display Strings cont’d Displayed StringScreen Image 3-48 Service ProcessorTable 3-38. HC ALL Display Screen ReferenceScreen Image Service ProcessorTable 3-38. HC ALL Display Screen cont’d ReferenceScreen Image 3-50 Service ProcessorTable 3-38. HC ALL Display Screen cont’d ReferenceReference Service ProcessorTable 3-39. HC ALL Display Screen References DescriptionNote The HE command can be executed in Normal mode or HE Help3-52 Service Processor Maintenance modeNote The ML command can be executed in Normal mode or ML Message LogService Processor Maintenance modeTable 3-42. ML Display Screen References 3-54 Service ProcessorE Displays the command termination message ReferenceNote The PC command can be executed in Normal mode or PC Power CycleService Processor Maintenance modeReference 3-56 Service ProcessorTable 3-44. PC Display Screen References DescriptionNote The RS command can be executed in Normal mode or RS Cold Reset SystemService Processor Maintenance modeExecution UP Bring Up SystemFunction BIOS Virtual DIP Switch PCI Online Maintenance PCI Hot Plug BIOS SetupSetup Overview Menu Tree Menu Options and Settings HBB Configuration Submenu PrecautionWhen You Should Change the Settings Setup OverviewWhat is Setup? Some Setting Errors ExistAdding or Deleting a Boot Device Settings of CMOS and/or NVRAM Are ClearedThe system will wait for a key entry. Press the F2 key to start Setup The BIOS Version Has Changed Starting SetupThe Host Bus Bridge Configuration Has Changed To configure Setup, use the keys on the bottom portion of the screen Screen DescriptionFigure 4-1. Screen Description BIOS Setup Menu Tree Main Menu Overview Advanced Menu Overview Security Menu Overview System Hardware Menu Overview Serial Port Select Debug Port Select System Serial Port Baud Rate BIOS SetupConsole Redirection Console Type Flow Control Serial Port Baud Rate Console TypeExit Menu Overview Main Menu Menu Options and SettingsFigure 4-2. Main Menu BIOS Setup Menu 4-14 BIOS SetupTable 4-3. Main Menu Options OptionAdvanced Menu Figure 4-3. Advanced Menu BIOS SetupMenu 4-16 BIOS SetupTable 4-4. Advanced Menu Options OptionError code is displayed on the LCD Code9009 Advanced SubmenuHandling the undetected VGA Peripheral Configuration Submenu Figure 4-5. Peripheral Configuration Submenu 4-18 BIOS SetupMenu Table 4-6. Peripheral Configuration SubmenuBIOS Setup OptionMonitoring Configuration Submenu Figure 4-6. Monitoring Configuration Submenu 4-20 BIOS SetupMenu Table 4-7. Monitoring Configuration SubmenuBIOS Setup OptionOption ROM Submenu Figure 4-7. Option ROM Submenu 4-22 BIOS SetupMenu BIOS SetupTable 4-8. Option ROM Submenu OptionExtended PCI Slot Submenu Figure 4-8. Extended PCI Slot Submenu 4-24 BIOS SetupDefault value of an Option ROM Scan of the extended PCI slot Procedure when a video card is installed Figure 4-9. Numlock Submenu BIOS Setup Numlock SubmenuMain Menu 4-28 BIOS SetupTable 4-11. Numlock Submenu OptionFigure 4-10. Security Menu BIOS Setup Security MenuSecurity Option 4-30 BIOS SetupTable 4-12. Security Menu DescriptionSystem Hardware Menu Figure 4-11. System Hardware Menu BIOS SetupOption 4-32 BIOS SetupTable 4-13. System Hardware Menu DescriptionHBB Configuration Submenu Figure 4-12. HBB Configuration Submenu BIOS SetupOption Table 4-14. HBB Configuration Submenu4-34 BIOS Setup DescriptionPCI Bus Parity Error Assert Submenu Figure 4-13. PCI Bus Parity Error Assert Submenu BIOS SetupOption Table 4-15. PCI Bus Parity Error Assert Submenu4-36 BIOS Setup DescriptionMaster Latency Timer Submenu Figure 4-14. Master Latency Timer Submenu BIOS SetupOption Table 4-16. Master Latency Timer Submenu4-38 BIOS Setup DescriptionMulti Transaction Timer Submenu Figure 4-15. Multi Transaction Timer Submenu BIOS SetupOption Table 4-17. Multi Transaction Timer Submenu4-40 BIOS Setup DescriptionLow MMIO Configuration Submenu Figure 4-16. Low MMIO Configuration Submenu BIOS SetupTable 4-18. Low MMIO Configuration Submenu 4-42 BIOS SetupHigh MMIO Configuration Submenu Figure 4-17. High MMIO Configuration Submenu BIOS SetupTable 4-19. High MMIO Configuration Submenu 4-44 BIOS SetupIO Space Configuration Submenu Figure 4-18. IO Space Configuration Submenu BIOS SetupTable 4-20. IO Space Configuration Submenu 4-46 BIOS SetupPCI Bus Configuration Submenu Figure 4-19. PCI Bus Configuration Submenu BIOS SetupOption Table 4-21. PCI Bus Configuration Submenu4-48 BIOS Setup DescriptionConsole Redirection Submenu Figure 4-20. Console Redirection Submenu BIOS SetupOption 4-50 BIOS SetupTable 4-22. Console Redirection Submenu DescriptionConsole Redirection - System Serial Port Option 4-52 BIOS SetupTable 4-23. Console Redirection - System Serial Port Submenu DescriptionConsole Redirection - Serial Port Figure 4-22. Console Redirection - Serial Port 1 Submenu BIOS SetupOption 4-54 BIOS SetupTable 4-24. Console Redirection - Serial Port 1 Submenu DescriptionFigure 4-23. Shrink Total Number of Interrupt Vectors Submenu Shrink Total Number of Interrupt Vectors SubmenuBIOS Setup Table 4-25. Shrink Total Number of Interrupt Vectors SubmenuFigure 4-24. Memory Mapped I/O 4GB Submenu Memory Mapped I/O 4GB Submenu4-56 BIOS Setup Table 4-26. Memory Mapped I/O 4GB SubmenuExit Menu Figure 4-25. Exit Menu BIOS SetupOption 4-58 BIOS SetupTable 4-27. Exit Menu DescriptionTable 4-28. Virtual DIP Switch Setting Value BIOS Virtual DIP SwitchWhat is BIOS Virtual DIP Switch? BIOS SetupAvailable PCI Online Maintenance Function PCI Online Maintenance PCI Hot PlugPreparing the Resources PCI Bus Number If a Reboot OccursI/O Space If an expanded PCI Gap was specifiedIf a reboot occurred due to incorrect resource values HBB Configuration Submenu Precaution Figure 4-26. HBB Configuration Submenu Example BIOS SetupPage Installing a Board in the PCIX Unit I/O Board InstallationInstalling a Board in the Core Module Identifying PCI Slots in the Core Module5-2 I/O Board Installation Identifying PCI Slots in the Core ModuleFigure 5-1. PCI Slots in the Core Module Figure 5-2. PCI Slots and Bus Groups in the Core Module I/O Board InstallationTable 5-1. PCI Slot Allocation in the Core Module Slot Number5-4 I/O Board Installation Identifying PCI Slots in the PCIX UnitFigure 5-3. PCI Slots in the PCIX Unit Table 5-2. PCI Slot Allocation in the PCIX Unit I/O Board InstallationConfiguration Figure 5-4. PCI Slots and Bus Groups in the PCIX UnitSelecting a Slot 2. Pull open the Main Chassis door from the right edge see Figure Installing a Board in the Core ModuleI/O Board Installation Figure 5-5. Front Stabilizer and Main Chassis Door3. Access the Main Chassis as follows 5. Access the board slots 6. Install the board in the slot I/O Board Installation 11. Connect any I/O board cable at the rear of the serverInstalling a Board in the PCIX Unit 5-12 I/O Board InstallationFigure 5-11. PCIX Unit Screws I/O Board InstallationFigure 5-10. Stabilizer and PCIX Unit Front Bezel A Stabilizer B PCIX Unit Front BezelFigure 5-12 PCIX Unit PCI Slot Access Cover 5. Lift and swing the PCIX unit PCI slot access cover open see Figure5-14 I/O Board Installation I/O Board Installation 6. Install the board in the appropriate slot7. Replace the access cover see Figure Carefully remove the slot cover10. Connect any I/O board cable at the rear of the server Problem Solving Solving Simple Problems Troubleshooting the SystemTable 6-1. Checklist for Solving General Problems Solving Simple Problems6-2 Problem Solving Symptom Table 6-1. Checklist for Solving General Problems cont’dProblem Solving Corrective ActionTroubleshooting the System 6-4 Problem SolvingTechnical Specifications Main Chassis DVD-ROM Drive Tape Drive FDDA-2 Technical Specifications Main ChassisTable A-1. Main Chassis Technical Specifications SpecificationTable A-2. DVD-ROM Drive Technical Specifications DVD-ROM DriveTable A-1. Main Chassis Technical Specifications cont’d Technical Specifications A-3A-4 Technical Specifications Tape DriveTable A-3. Optional Tape Drive Technical Specifications SpecificationTechnical Specifications A-5 Table A-4. Optional FDD Technical SpecificationsSpecification Page Memory Upgrades Memory Configurations DIMM InstallationMemory Configurations B-2 Memory UpgradeMemory Upgrade B-3 DIMM InstallationFigure B-1. CELLV Board DIMM Installation Locations MMC #1Installation Table B-1. DIMM InstallationB-4 Memory Upgrade Slot LocationWindows 2003 Installation Installing Microsoft Windows Creating a Mirrored Drive of WindowsInstalling Microsoft Windows Creating a Mirrored Drive of Windows DISKPART select disk C-4 Windows 2003 InstallationC\ diskpart DISKPART list partitionDISKPART select disk Windows 2003 Installation C-5Note Make sure you are at the root directory C\ DISKPART select partitionChange the boot order to 11. Manage the EFI boot menuReboot the partition Enter the EFI boot manager C-6 Windows 2003 InstallationIf the mirrored drive boots OK, then the process is complete 12. Test the process C\ bootcfgTest the clone by selecting it then booting Windows 2003 Installation C-7Page Index Index-1Index-2 Index-3 Index-4