Printronix P7000 - page 326

Chapter 7 Diagnosing Problems

326

E NET TEST

UNAVAILABLE

Yes The Ethernet

PCBA did not

initialize correctly.

Cycle power. Wait for “E

Net Ready” to display,

then retry operation. If the

fault message appears

again, contact your

authorized service

representative.1

ERROR: DC

PROGRAM NOT

VALID

Yes The printer cannot

find the data

controller program

or the validation

checksum is

corrupt.

Download the program

again. If the message

appears, replace the flash

memory SIMM.

ERROR: DRAM AT

ADDRESS

XXXXXXXX

No The printer found a

defective memory

location.

Contact your authorized

service representative.1

ERROR: EC

PROGRAM NOT

VALID

No The printer cannot

find the engine

controller program

or the validation

checksum is

corrupt.

Contact your authorized

service representative.1

ERROR: EC

STOPPED AT

STATE XXXX

No XXXX is a number

from 0000 to 0010.

The Engine

Controller has

stopped and is in

the state identified

by the number

displayed.

Contact your authorized

service representative.1

Table 15. LCD Message Troubleshooting Table

Displayed Message Can User

Correct? Explanation Solution

Contents

Main READ THIS SOFTWARE LICENSE AGREEMENT BEFORE USING THIS PRINTER Page Trademark Acknowledgements Page Page Table of Contents 1 Introduction ............................................. 13 2 Setting Up The Printer ............................ 21 3 Operating The Printer ............................. 27 4 The Configuration Menus........................53 Page 5 Interfaces .............................................. 293 6 Reprogramming The Security Key........307 7 Troubleshooting.................................... 311 A Printer Specifications............................ 345 Page 1 Printer Overview The P7000 Series PSA3 Printer Chapter 1 Integrated Print Management System Output Darkness Chapter 1 Ribbon Flipping Loading a Used Ribbon Ribbon Log Consumable Monitoring With PrintNet Enterprise Graphics Enhancements Taking Care Of Your Printer Conventions In This Manual Warnings And Special Information Related Documents Printronix Customer Support Center 2 Before You Begin Power Requirements Select A Site Printer Dimensions Chapter 2 Figure 2. Printer Dimensions - Cabinet Model with Paper Stacker Page Printer Component Locations Figure 4. Printer Component Locations 3 Powering On The Printer Operating Modes Chapter 3 The Control Panel Control Panel Keys before Chapter 3 . Quick Setup Guide Page Page = Operational Procedures Reload Paper Page Page A Page Page Page Page Quick Setup Guide Page Page Unload Paper Page Page Integrated Print Management System Lighter Or Darker Print Changing Ribbons Page A Cancel A Print Job 4 Menus Configuration Overview Changing Parameter Settings Saving Parameter Settings LinePrinter Plus Programmers Reference Manual Default And Custom Configurations Navigating The Menus Changing Parameters Example + Changing Parameters Example + Auto Save Configuration Saving Your New Configuration Page Page Page Page Page Saving Your New Configuration Optimizing Print Quality Optimizing Print Speed Chapter 4 Main Menu Figure 22. Main Menu Configuration Optimizing Print Speed Main Menu Page Optimizing Print Speed QUICK SETUP QUICK SETUP Chapter 4 Host Interface Device ID Adapter Address Ethernet Address WLAN Address Active IGP Emulation PGL SFCC LinePrinter Plus Programmer's Reference Manual VGL SFCC Select CPI Select LPI P-Series SFCC Margins Form Length Form Width Vert Forms Chapter 4 Horiz Forms Page Length Rep Max Line Width Ribbon End Point Save Config Power Up Config Chapter 4 CONFIG. CONTROL Load Config. Save Config. Print Config. not Delete Config. Power-Up Config. Name Configs Reset Cfg Names HOST INTERFACE Auto Switching Submenu Auto Switching Port Type Timeout Report Status IEEE 1284 Parallel (Bidirectional) Submenu Page Offline Process Centronics (Parallel) Submenu Centronics (Parallel) Submenu character as a zero, regardless of its actual setting. Data Bit 8 character set. PI Ignored Data Polarity Resp. Polarity Busy On Strobe Latch Data On Page Dataproducts (Standard) Submenu Data Bit 8 PI Ignored Data Polarity Resp. Polarity Latch Data On Page Page Serial Submenu Interface Type Data Protocol n Page Page Data Term Ready Request To Send Poll Character Poll Response Idle Response One Char Enquiry Framing Errors E-Net Adapter Submenu PrintNet User's Manual Ethernet Submenu Network Interface Card User's Manual Chapter 4 108 NETWORK SETUP MENU ADAPTER ADDRESS Subnet Mask Gateway Address MAC Address Chapter 4 ADAPTER PARAMS Network Interface Card User's Manual Novell Protocol Nest Serv Type Novell Frame Ethernet Speed Job Control ETHERNET ADDRESS Page ETHERNET PARAMS Network Interface Card User's Manual Ethernet Speed Job Control WLAN ADDRESS Page WLAN PARAMS Network Interface Card User's Manual Page WLAN KERBEROS WLAN KERBEROS network interface. Kerberos Enable wireless network interface. Page Renew Lifetime WLAN LEAP Auth Method Page ACTIVE (IGP) EMUL ). IGP/PGL Emulation Features Page Configuring The Emulation With The Control Panel IGP/PGL Programmer's Reference Manual. IGP/PGL Submenu Page IGP/PGL Submenu (with PCL-II) IGP/PGL Submenu (with PCL-II) IGP/PGL Submenu (with LG) Define CR (Carriage Return) Code Define LF (Line Feed) Code Autowrap PGL SFCC PI Slew Range CR Edit Select Font Slash 0 Select LPI Auto Uppercase Skip Cmd Prefix Forms Handling Power On IGP/PGL Ext Execute Copy Barcode Options Page Host Form Length Var Form Adjust Var Form Type Compressed CPI Ignore Char Expanded Font Scalable Size True Form Slew Printer PI Line Print Quality Power-on S-Mode IGP/PGL Programmers Reference Manual. Trunc Dyn Data Error Report IGP/PGL Submenu (with LG) IGP/PGL Font Set Menu IGP/VGL Emulation Features Configuring The Emulation With The Control Panel IGP/VGL Programmer's Reference Manual IGP/VGL Submenu Page IGP/VGL Submenu (with PCL-II) IGP/VGL Submenu (with PCL-II) IGP/VGL Submenu (with LG) IGP/VGL Submenu (with LG) SFCC & Pwrup LPI Graphics Options Page Page Page Page Error Handling Ignore / DB8 Setup Font Set PI Control Prt To Emulate IGP/VGL Submenu (with LG) IGP/VGL Font Set Menu Chapter 4 EMULATION Coax/Twinax (CTHI) Emulation Standard Coax/Twinax Programmer's Reference Manual Simple Prot Conv Coax/Twinax Programmer's Reference Manual Coax Emulation Coax Emulation Page Char Set Select Coax/Twinax Programmer's Reference Manual PA1 PA2 Buffer Reprint Early Print Cmpl SCS Buffer Cntrl Cancel IGP/DCU Change Case Image Buf Size Compatibility Op Page Page Translate Table Twinax Params Twinax Params Char Set Select Specifies the print language used by the printer. Character sets are shown in detail in the . Device ID Device Address 5225 World Trade Cancel IGP/DCU Page Graphic Chek Err Graphic Chek Cod LAC Option LAC Approx. Page 3270 Params 3270 Params TN3270 option is installed. NOTE: Page Early Print Cmpl Page Change Case Compatibility Op Page Page Page 196 5250 Params option is installed. NOTE: 5250 Params Page Graphic Chek Err Graphic Chek Cod Page SPC Coax Params Logical Buf Size Image Buf Size Column 132 Wrap Usr Defined HTRN PA1 Coax/Twinax Programmer's Reference Manual PA2 Buffer Reprint SPC Null Supp SPC Space Supp NL At MPP+1 SPC Twx Params Device Address SPC Type Page SPC Twx Params LinePrinter Plus Emulation Chapter 4 SPC Twx Params LinePrinter Plus Emulation (with PCL-II) Printer Protocol LinePrinter Plus Programmer's Reference Manual CPI/LPI Select Host Command Font Attributes Page Page Format Print Char. Set Set Substitution Barcode X-Offset P-Series Emulation P-Series Emulation (with PCL-II) P-Series Emulation (with LG) Control Code 06 defines the function of ASCII code hex 06 (ACK). Control Code 08 Overstrike P-Series SFCC VFU Select SFCC d Command PSeries Dbl High FF Valid at TOF P-Series Character Set Menu (from page 219) Arabic UTF-8 Cyrillic European P-Series Character Set Menu (with PCL-II) (from page 220) P-Series Character Set Menu (with LG) (from page 220) P-Series XQ Emulation Page Compressed Print Elong/Alt. Font HS Print (High Speed Print) VFU Select Upr. Case Select Slew Relative Serial Matrix Emulation Overstrike ESC d command Serial Matrix Emulation Serial Matrix Character Set Menu UTF-8 (from page 232) Arabic Cyrillic European Proprinter XL Emulation FF Valid at TOF Alt. Char Set 20 CPI Condensed Proprinter XL Emulation Proprinter XL Character Set Menu Proprinter XL Character Set Menu (with PCL-II) Proprinter XL Character Set Menu (with LG) (from page 236) Epson FX Emulation Page Character Sets Reference Manual 20 CPI Condensed Epson FX Character Set Menu (from page 244) Standard Sets* Epson FX Character Set Menu (with PCL-II) (from page 241) Epson FX Character Set Menu (with LG) (from page 241) Chapter 4 ANSI Emulation ANSI Emulation CPI/LPI Select Font Attributes Page Format Chapter 4 ESC c Sequence Received CR Received DEL Private Mode Pos. on BC/OvrSz BC Check Digit Barcode Darkmode PUM Default Truncate PI Slew ETX/ACK IPDS Emulation IPDS Emulation Chapter 4 Font Size Print Quality Graphics Quality Barcode Quality Barcode Speed Barcode Size Early Print Comp (Complete) Graphics Scaling Graphic CharSize I 2/5 Checksum Default Code Pag Code Page Subset Default Font VPA Check Hexdump Mode Print IPDS Fonts PCL - II Emulation PCL-II Emulation Chapter 4 (from previous page) Primary Char. Set Second Char. Set Page Length Rep. Max Line Width Face CPI Delay Graphics Density Perforation Skip Display Functions Line Terminator PTX Linefeed PTX Linefeed Enabled PTX Linefeed Disabled LPI Adjust Page L./Lines Chapter 4 Page L./Inches Config Print Symbol Set Print LG Emulation LG Emulation Chapter 4 Font Vert Forms Chapter 4 Horiz Forms Autowrap CR LF FF Unsolicited Rpt Print Mode Opt Plot Mode Opt I-2/5 Guard Bars Chapter 4 PRINTER CONTROL Ribbon End Point Eject Function Open Platen @ BOF (Bottom of Form) Bar Code Quality Tear Bar Dist. (Distance) Unidirectional Page ADVANCED USER ADVANCED USER PTX Setup Option Hex Dump Mode Power-Up State Downloaded Fonts PMD (Paper Motion Detection) Fault Power Stacker Auto Elevator Auto Locking File System Set Sharing Shuttle Timeout Slow Paper Slew Alarm Power Saver Time Pwr Save Control Cancel Key Set Lock Key Ribbon Action Ink Saver Mode DIAGNOSTICS Set this parameter to run the self-tests at full width or 80 columns. DIAGNOSTICS Test Width Printer Tests Paper Out Dots System Memory Print Statistics DRAM Avail. Flash Avail. 5 Overview Chapter 5 Dataproducts Parallel Interface Dataproducts Parallel Interface Signals Chapter 5 Centronics Parallel Interface Centronics Parallel Interface Signals IEEE 1284 Parallel Interface Compatibility Mode Nibble Mode Byte Mode Signals Page Page Terminating Resistor Configurations Removal And Installation Maintenance Manual. Chapter 5 RS-232 And RS-422 Serial Interfaces RS-232 Chapter 5 RS-422 6 Security Key Reprogramming The Security Key How To Program The Security Key Chapter 6 A Page Page 7 Cleaning Requirements WARNING Exterior Cleaning Chapter 7 Interior Cleaning Page Diagnosing Problems Bar Code Verification Printing A Hex Dump Fault Messages Maintenance Manual . Fault Messages Requiring Field Service Attention Page Page Page Page Page Page Page Page Page Page Page Page Page Maintenance Manual). Page Page Page Page Page Page Page Page Page Page Page Printronix P7000 PSA3 Printers Maintenance Manual Page Page A Ribbon Specifications Appendix A Paper Specifications Labels Appendix A Printer Weight And Dimensions Environmental Characteristics Acoustic Noise Level Energy Star Users Manual Appendix A Electrical Characteristics Interfaces Printing Rates Page B ASCII Character Name OCTAL equivalent DECIMAL equivalent HEX equivalent Page C Notices Notices Appendix C Page Appendix C Energy Star Product Recycling and Disposal Appendix C Communication Statements Federal Communications Commission (FCC) Statement European Union (EU) Conformity Statement Industry Canada Compliance Statement Appendix C Statement of CISPR 22 Edition 2 Compliance Japanese VCCI Class A German Conformity Statement China Page Korea Lithium Battery Warning Appendix C Software License Agreement Page Appendix C Page Page Index Numerics A Page B C Page Page D E Page F Page Page Page G H I Page J K L M N O P Page Page Q R S Page T U V W Page Page Page For technical assistance, contact your Distributor/VAR/Reseller for service. *178660-001*