Chapter 7 Diagnosing Problems

Table 15. LCD Message Troubleshooting Table

Displayed Message

Can User

Explanation

Solution

Correct?

 

 

 

 

 

 

 

 

 

 

 

E NET TEST

Yes

The Ethernet

Cycle power. Wait for “E

UNAVAILABLE

 

PCBA did not

Net Ready” to display,

 

 

initialize correctly.

then retry operation. If the

 

 

 

fault message appears

 

 

 

again, contact your

 

 

 

authorized service

 

 

 

representative.1

ERROR: DC

Yes

The printer cannot

Download the program

PROGRAM NOT

 

find the data

again. If the message

VALID

 

controller program

appears, replace the flash

 

 

or the validation

memory SIMM.

 

 

checksum is

 

 

 

corrupt.

 

 

 

 

 

ERROR: DRAM AT

No

The printer found a

Contact your authorized

ADDRESS

 

defective memory

service representative.1

XXXXXXXX

 

location.

 

 

 

 

 

ERROR: EC

No

The printer cannot

Contact your authorized

PROGRAM NOT

 

find the engine

service representative.1

VALID

 

controller program

 

 

 

or the validation

 

 

 

checksum is

 

 

 

corrupt.

 

 

 

 

 

ERROR: EC

No

XXXX is a number

Contact your authorized

STOPPED AT

 

from 0000 to 0010.

service representative.1

STATE XXXX

 

The Engine

 

 

 

Controller has

 

 

 

stopped and is in

 

 

 

the state identified

 

 

 

by the number

 

 

 

displayed.

 

 

 

 

 

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Printronix P7000 NET Test, Unavailable, Error DC, Program not, Valid, Error Dram AT, Address, Xxxxxxxx, Error EC, State