Chapter 7 Diagnosing Problems
Table 15. LCD Message Troubleshooting Table
Displayed Message | Can User | Explanation | Solution | |
Correct? | ||||
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E NET TEST | Yes | The Ethernet | Cycle power. Wait for “E | |
UNAVAILABLE |
| PCBA did not | Net Ready” to display, | |
|
| initialize correctly. | then retry operation. If the | |
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| fault message appears | |
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| again, contact your | |
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| authorized service | |
|
|
| representative.1 | |
ERROR: DC | Yes | The printer cannot | Download the program | |
PROGRAM NOT |
| find the data | again. If the message | |
VALID |
| controller program | appears, replace the flash | |
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| or the validation | memory SIMM. | |
|
| checksum is |
| |
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| corrupt. |
| |
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| |
ERROR: DRAM AT | No | The printer found a | Contact your authorized | |
ADDRESS |
| defective memory | service representative.1 | |
XXXXXXXX |
| location. |
| |
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| |
ERROR: EC | No | The printer cannot | Contact your authorized | |
PROGRAM NOT |
| find the engine | service representative.1 | |
VALID |
| controller program |
| |
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| or the validation |
| |
|
| checksum is |
| |
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| corrupt. |
| |
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| |
ERROR: EC | No | XXXX is a number | Contact your authorized | |
STOPPED AT |
| from 0000 to 0010. | service representative.1 | |
STATE XXXX |
| The Engine |
| |
|
| Controller has |
| |
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| stopped and is in |
| |
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| the state identified |
| |
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| by the number |
| |
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| displayed. |
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326
