Chapter 7 Diagnosing Problems
Table 15. LCD Message Troubleshooting Table
Displayed Message | Can User | Explanation | Solution | |
Correct? | ||||
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BARCODE | Yes | Barcode detected, | If barcode appears | |
DAMAGED |
| but not fully | damaged, reverse ribbon | |
Reverse Spools |
| decoded. | spools. If barcode label is | |
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| present and undamaged, | |
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| clean sensor lens using | |
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| damp cloth or swab. | |
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| Check that platen gap | |
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| may be too tight | |
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| constricting ribbon | |
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| motion. Loosen gap if | |
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| needed. | |
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BARCODE | Yes | No barcode seen | If label is missing, install | |
MISSING |
| on the ribbon | new ribbon. If barcode | |
Install New RBN |
| spool. Indicates | label is present and | |
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| missing label or | undamaged, clean sensor | |
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| damaged or dirty | lens using damp cloth or | |
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| sensor. | swab. | |
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BUFFER OVERRUN | Yes | Receive overrun | Check printer serial port | |
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| (serial interface). | configuration setup. | |
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| Ensure the baud rate and | |
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| data protocol match both | |
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| host and printer settings. | |
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CLEAR PAPER JAM | Yes | No paper motion. | Clear jam and reload | |
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| paper. If this message | |
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| recurs, contact your | |
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| authorized service | |
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| representative.1 |
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