Chapter 7 Diagnosing Problems
Table 15. LCD Message Troubleshooting Table
Displayed Message | Can User | Explanation | Solution | |
Correct? | ||||
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| ||
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| |
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|
|
| |
B19 ERROR: DC | No | The boot code | Cycle power to see if the | |
RETURNED* |
| calls the DC (the | message clears, if not, | |
|
| printer software | contact your authorized | |
|
| that runs on the | service representative.1 | |
|
| PowerPC) and |
| |
|
| then the DC code |
| |
|
| should run and |
| |
|
| never return back |
| |
|
| to the boot code. If |
| |
|
| the DC code |
| |
|
| returns back to the |
| |
|
| boot code then this |
| |
|
| message will be |
| |
|
| displayed. |
| |
|
|
|
| |
B20 STATUS :00% | No | Status message | No action is required. | |
DOWNLOAD MODE |
| informing the |
| |
|
| operator that |
| |
|
| software is being |
| |
|
| downloaded. |
| |
|
| Percentage figure |
| |
|
| indicates |
| |
|
| approximate |
| |
|
| amount loaded into |
| |
|
| the printer. |
| |
|
|
|
| |
B21 STATUS: | No | Status message | No action is required. | |
PRINTER RESET |
| informing the |
| |
|
| operator that the |
| |
|
| printer is |
| |
|
| undergoing a |
| |
|
| system reset. |
| |
|
|
|
| |
B22 ERROR: | No | FLASH SIMM may | Cycle power to see if the | |
DECOMPRESS |
| not be properly | message clears, if not, | |
SIZE* |
| installed. | contact your authorized | |
|
|
| service representative.1 |
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