Chapter 7 Diagnosing Problems

Table 15. LCD Message Troubleshooting Table

Displayed Message

Can User

Explanation

Solution

Correct?

 

 

 

 

 

 

 

 

 

 

 

STACKER FAULT

Yes

Stacker is not

Check for obstructions in

 

 

functioning

the stacker area. If fault

 

 

correctly.

persists, contact your

 

 

 

authorized service

 

 

 

representative.1

STACKER FULL

Yes

Power stacker is

Remove paper.

 

 

full of paper.

 

 

 

 

 

STACKER JAM

Yes

This message is

1. Open the cabinet rear

 

 

triggered if there is

door and check for

 

 

paper inside the

obstructions preventing

 

 

throat of the

elevator movement.

 

 

stacker elevator,

Remove any

 

 

but the elevator is

obstructions.

 

 

not moving.

2. Run the print job again.

 

 

 

If the message appears

 

 

 

again, contact your

 

 

 

authorized service

 

 

 

representative.1

TABLE MISMATCH

No

Indicates that the

Contact your authorized

DOWNLOAD AGAIN

 

software update

service representative.1

 

 

has failed and

 

 

 

should be

 

 

 

reloaded.

 

 

 

 

 

TCB CORRUPTED*

No

Fatal firmware

Contact your authorized

 

 

error on controller

service representative.1

 

 

board.

 

 

 

 

 

TCP PORT BUSY

Yes

Error message

Refer to the Printronix

 

 

reported by the

P7000 PSA3 Printers

 

 

Printer Manager

Maintenance Manual.

 

 

when ethernet

 

 

 

interface option is

 

 

 

installed.

 

 

 

 

 

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Printronix P7000 Stacker Fault, Stacker Full, Stacker JAM, Table Mismatch, Download Again, TCB Corrupted, TCP Port Busy