Chapter 7 Diagnosing Problems
340
SECURITY KEY
NOT DETECTED
No The security key is
not present or has
failed.
Contact your authorized
service representative.1
SENDING
PROGRAM
TO EC
PROCESSOR
No Status message:
the printer is
loading the engine
controller program
into the engine
controller.
No action is required.
SHUTL INV CMD* No Fatal firmware
error on controller
board.
Contact your authorized
service representative.1
SHUTL INV PARM* No Fatal firmware
error on controller
board.
Contact your authorized
service representative.1
SHUTL OVR
SPEED*
No The shuttle is
running over
speed.
Contact your authorized
service representative.1
SHUTTLE JAM Yes No shuttle
movement or
shuttle moving at
wrong speed.
Check for obstruction to
shuttle, a twisted ribbon,
or platen lever closed too
tightly. If fault source is
not apparent, contact
your authorized service
representative.1
Table 15. LCD Message Troubleshooting Table
Displayed Message Can User
Correct? Explanation Solution