Troubleshooting | Ricoh AP1400/AP2000 specification

10. Troubleshooting

Error & Status Messages on the Operation Panel

	Messages	Description	Comments

	Check Paper Size	The paper size setting of the	• Pull out the paper tray and in-
	Tray XX	tray differs from that of actu-	sert it.
	Tray XX	al paper size in the tray.	• Press {Enter} and load the cor-
		al paper size in the tray.	• Press {Enter} and load the cor-
			rect size paper into the tray.

	Close	The front cover is open.	Close the front cover.
	Front Cover

	Install Tray XX	The tray XX is not set cor-	Set the tray correctly.
		rectly.	⇒ P.79 “Type 1 Printer: Loading
			⇒ P.79 “Type 1 Printer: Loading
			Paper and Other Media”
			⇒ P.88 “Type 2 Printer: Loading
			Paper and Other Media”

97

Image 117

Ricoh AP1400/AP2000 manual Troubleshooting, Error & Status Messages on the Operation Panel

Contents

Operating Instructions Ricoh Corporation Calling for Service Ricoh Laser AP2000 Means Power ON. b means Power OFF Savin SLP20 Means Power ON. b means Power OFF Page Means Power ON. b means Power OFF Trademarks Safety During Operation Safety Information Iii Page Low-power mode Energy Saver mode SpecificationsEnergy Star Program Recycled Paper Manuals for Your Printer Quick Installation GuideManuals for Your Printer Operating Instructions How to Read this Manual SymbolsViii Table of Contents Uninstalling the PostScript Printer Driver Installing the PostScript Printer DriverInstalling the Font Manager Uninstalling the Font Manager Maintenance Menu 137 Replacing the Toner Cartridge 114 Cleaning the Printer 117Interpreting the Configuration 139 Specifications 143 Xii 150 Getting Acquainted Features of Your Printer Guide to the Printer Type 1 PrinterType 1 Printer Exterior Type 1 Printer Interior Fusing Unit Fusing Unit Lock Levers brownPressure Release Levers blue Transfer Roller Type 2 Printer Exterior Type 2 Printer Type 2 Printer Interior Power Switch Parallel Interface Connector Panel Display On Line indicator Power Error DataOperation Panel Keys Job Reset keyEscape key Form Feed key Enter key Menu key Getting Acquainted Option List Installing Options For Type 1 Printer Available Options For Type 2 Printer Type 1 Printer Installing the Paper Feed Unit DLT Type Type 1 Printer Installing Options Type 1 Printer Installing the Paper Feed Unit LT Type Type 1 Printer Installing the Network Interface Board Type Type 1 Printer Installing Envelope Feeder Type CD-ROM Type 1 Printer Installing the Memory Unit Simm Attach the back plate to its origi- nal position Type 2 Printer Installing the Paper Feed Unit Type Type 2 Printer Installing Options Remove the red protective sheet taped on the guide Then pull it out of the printer. Place it on a flat surface While lifting the front side Type 2 Printer Installing the Network Interface Board TypeEnvelope feeder, place the feeder Into the printer. Then slide it into Sistance before popping into place Type 2 Printer Installing the Memory Unit Simm Turn on the printers power switch Configuring the Printer for the Network with Operation Panel Press Menu Setting Up the IP ParametersPress TU until the following message appears Press Enter Turn the printers power switch off and on Register the IP address you speci- fiedPress On Line Page Printer Drivers for Your Printer Printer Drivers for Your PrinterPCL printer drivers PostScript Printer Description PPD files for Windows PostScript Printer Description PPD files for Macintosh Installing the PCL 6/5e Printer Driver Installing the PCL 6/5e Printer DriverWindows 95/98 Installing the PCL 6/5e Printer Driver Installing the printer driver Windows 3.1x Installing the PCL 6/5e Printer Driver Setting up optionsOn the General tab, click Print Test Setting up options Click Close to close the Printers dialog Windows NT4.0 Installing the PCL 6/5e Printer Driver Printers windows appears Uninstalling the PCL 6/5e Printer Driver Windows 95/98 Uninstalling the PCL 6/5e Printer DriverWindows 3.1x Uninstalling the PCL 6/5e Printer Driver Windows NT4.0 Uninstalling the PCL 6/5e Printer Driver Installing the PCL 6/5e Printer Driver Installing the PostScript Printer Driver Installing the PostScript Printer DriverWindows 95/98 Installing the PostScript Printer Driver \WINDOWS\SYSTEM\OPTION\CABS \WINDOWS\OPTION\CABS Click the Device Options tab Windows NT4.0 Installing the PostScript Printer Driver Double-click the Add Printers icon Dialog for installing the driver from a disk appears Setting up options Installing the PPD File Macintosh Installing the PPD FileClick Device Settings tab Double-click the CD-ROM icon Click Configure Setting up the PPD fileOn the Apple menu, select Chooser Click the LaserWriter 8 icon Close the Chooser dialog Uninstalling the PostScript Printer Driver Windows 95/98 Uninstalling the PostScript Printer DriverWindows NT4.0 Uninstalling the PostScript Printer Driver Installing the PostScript Printer Driver Installing the Font Manager Installing the Font ManagerWindows 95/98 Installing the Font Manager Windows 3.1x Installing the Font Manager Windows NT4.0 Installing the Font Manager Windows 95/98 Uninstalling the Font Manager Uninstalling the Font ManagerWindows 3.1x Uninstalling the Font Manager Windows NT4.0 Uninstalling the Font Manager Follow the instructions on the screen Windows 95/98 Accessing the Printer Properties PCL 6/5e Accessing the Printer PropertiesMaking printer default settings Making printer settings for a specific application Windows 3.1x Accessing the Printer Setting Dialog Making printer default settings Printer Properties Windows NT4.0 Accessing the Printer PropertiesOn the File menu, click Print Setup Printer group, select the printer you want to use On the File menu, click Document Defaults Making printer default settings Default Document Properties PostScript Setting Up for Printing Windows NT4.0 Accessing the Printer Properties Macintosh Setting Up for Printing Making paper settings from an applicationLaserWriter 8 Page Setup dialog opens After all the settings are the way you want, click OK Setting up for printing from an application Canceling a Print Job Windows 95/98 Canceling Print JobWindows 3.1x Canceling a Print Job Click Close to close the dialog Press the printers Job Reset Windows NT4.0 Canceling a Print Job Canceling a Print Job Printing a Document Paper and Other Media Supported by Your Printer Paper and Other MediaPaper Types and Sizes Type 1 Printer B6 JIS Type 1 Printer Paper Sizes Metric version Paper and Other Media Supported by Your Printer Type 1 Printer Paper Sizes Inch version Paper and Other Media Supported by Your Printer Type 2 Printer Paper weight and number of sheets to be set Type 2 Printer Paper Sizes Metric version Type 2 Printer Paper Sizes Inch version Envelope Feeder Type 1400 *2 Paper types and cautions Plain paper Precautions for Paper Translucent paper OHP transparenciesAdhesive labels Envelopes Metric version Inch version Paper not supported by this printer Printable Area Type 1 Printer Loading Paper and Other Media Slide the catches inwards to unlock the re-size trayPull the re-size tray until it stops Load paper into the tray with the print side up Return the catches to their orig- inal positions Type 1 Printer Loading Paper in the Bypass Tray Adjust the side guides to the pa- per widthUntil it stops Open the bypass tray Start the print operation with your computer Press T twice Load paper into the paper tray with the print side up Type 1 printer loading envelopes onto the bypass tray Type 1 Printer Loading EnvelopesEr. Then slide it inside until it stops Load envelopes until it stops, with the print side down Type 1 printer loading envelopes into the envelope feeder Press Enter Press UT until the follow- ing message appears Push the bottom plate down until it locks into place Paper Size Tray Type 2 Printer Loading Paper in the Standard Paper Tray Type 2 Printer Loading Paper and Other Media Insert the paper tray into the printer until it stops Type 2 Printer Loading Paper in the Bypass Tray Type 2 Printer Loading Paper in the Optional Paper Tray TS4Y160E Type 2 printer loading envelopes onto the bypass tray Type 2 Printer Loading Envelopes TS4Y311E Type 2 printer loading envelopes into the envelope feeder Paper Size j 2.Env. Feeder l Paper and Other Media Error & Status Messages on the Operation Panel Troubleshooting Troubleshooting Tray. ⇒ P.130 Paper Input 100 Paper Input 2/2 101 Unit accidentally 102 Placing the Toner Cartridge 103 104 105 Printer Doesnt Print Network Connection Terface cable106 Check the Print to the following port box to make 107 Other Printing Problems Friction Pad 108 Tings with the Operation Panel 109 110 Removing Misfed Paper Slide the paper tray back into the printer until it stops 111Open the front cover by pulling Front cover release buttons Push the blue pressure release le- vers marked with a Close the front cover 112 If you uninstall the fusing unit accidentally Turn the printers power switch on113 114 Replacing the Toner Cartridge Ing the cartridge with one hand as shown in the illustration 115 116 Cleaning the Printer Cleaning the Friction Pad117 Cleaning the Paper Feed Roller 118Pull the paper tray out of the printer Move the printer to the edge of a stable table or desk 119 120 Turn the printers power switch off 121 Move the printer to the place where it was installed. Insert Paper tray into the printer until it stops 122 123 124 Making Printer Settings with the Operation Panel Menu Chart125 126 Accessing the Main Menu 127 Making Printer Settings with the Operation PanelSearch for the desired menu with U or T Press Enter Search for the desired menu with U or T Job Control Parameters Job Control MenuPaper Input 1/2 128 129 Bypass Tray Paper Input 2/2Tray1 Tray 2 option 131 Print Quality 132 System 1/2 System 2/2 PCL Menu133 134 PS Menu 135 Symbol Set Host Interface Menu Network SetupHost Interface Parameters Printer Lang. Printer Language Maintenance Parameters Maintenance MenuMaintenance 137 List Print Parameters List Print MenuList Print 138 Interpreting the Configuration Ethernet Host Interface Printer Lang. Printer LanguagePostScript 140 Memory Capacity and Paper Size AppendixMetric version Inch version 142 Moving and Transporting the Printer Mainframe Specifications Power Source Paper WeightPower Consumption Noise Emission Sound Power Level Warm-up Time WeightPaper Capacity Type 1 Printer Paper Output Capacity Memory OptionsNetwork optional network interface board required Optional Equipment Paper Feed Unit Type Dimensions W×D×H Envelope Feeder Type Dimensions W×D×HEnvelope Size Network Interface Board Type Topology Number of Pins Interface ConnectorAccess Time Protocols Consumables Maintenance KitToner Cartridge 149 150 Index 151 152 Be sure to pull the tape horizontally Quick Installation GUIDEG031-8617 Connectingthe Power Cord Quick Installation GUIDEG032-8617 Installingthe Papertray Maintenance KIT TYPE2000 UE USA G517-8600 Introduction Copyright How to Read this Manual Table of Contents Checking the Contents of the Box What is the Maintenance Kit? Replacement Parts Replacing Parts Preparing to Replace the Parts Replacing the Friction Pad Push the friction pad until it locks securely Shown in the illustration Replacing the Paper Feed Rollers Open the transfer roller cover Replacing the Transfer Roller Push the brown fusing unit lock levers Replacing the Fusing UnitAlign the new fusing unit with the mark on the printer A, Then slide it in B as shown in the illustration Printing the Test Config. Press Enter Key Index UE USA G517 Maintenance KIT TYPE1400 UE USA G517-8620 Introduction Copyright How to Read this Manual Table of Contents ⇒ P.7 Replacing the Fric TS4M070E Replacing Parts Preparing to Replace the Parts Pull the tray out of the printer Holes of the paper tray as shown in the illustration Replacing the Paper Feed Roller TS4M160E TS4M200E TS4M250E Make sure the following message appears on the panel display Clearing the Maintenance Condition Index Network Interface Board Type2000 Trademarks Page Preparing the Printer Powering Up the Printer Configuring NetWareConfiguring NetWare 4.x Bindery Emulation Installation in a Windows Environment NWSetup NetWare and Print Server Configuration ProgramWindows Peer-to-Peer Printing Windows IP Peer-to-Peer Printing Unix Printing Running TelnetNetwork Interface Board 10BaseT/100BaseTX/STP Cables Chapter Introduction Whats in Your Package Version Hardware/NOS RequirementsProtocol or NOS Software Conventions Used in this Document Preparing the Printer Powering Up the PrinterPage Chapter How to Install MAP Where to Place the MAPUsing the MAP Program Configure the MAP Program Web IP Browser Page Configuring NetWare Chapter NetWare Configuration Start Pconsole and Select File Server Create Print QueuesEnter the Print Server Name Configure the Print Server Assign Print Queues to the PrinterChoose Remote Other/Unknown and press the Enter key Installing the Print Server on Multiple File Servers Set Up Notify Options for the Printer Optional Primary File Server Configuring NetWare 4.x Bindery EmulationPreferred File Servers Confirm Bindery Context Configure in Bindery Mode with Pconsole Select Maintenance/Selective Install from the menuAvailable Options Page Create Printer Object Create Print Server ObjectCreate Print Queue Object Assign Printer Object Set Up and Reset the PrinterAssign Print Server Object Check Assignments Select Setup NetWare under Protocols Click on Enable NetWare Network Interface Board Configuration Using the Novell Pconsole Utility Changing the File ServerChanging Print Queues Press Insert at the File Server/Queue/Priority screen How to Set Up Notify How To Install NWSetup NetWare and Print Server Configuration ProgramHow To Initiate NWSetup Using the NWSetup Program Setup Novell NetWare Enable NetWarePrint Server Password Retype Print Server PasswordEnable NDS Mode Print Server Name Print Server Settings Enable Bindery ModeEnable Printer Preferred NDS Tree Printer Name Queues Serviced byPrinter Users/Groups Notified Deleting a Queue Add User/Delete User Delay in minutes for Configuring the Notify SettingsUser/Group name First message Delay in minutes for repeat messages Page Introduction and Preparation Windows IPX Peer-to-Peer Printing Windows IP Peer-to-Peer Printing Installation and Operation Introduction and Preparation Page Choosing the Printer Chapter AppleTalk ConfigurationPage Windows for Workgroups Installation in a Windows Environment Setting up the Network Interface Board Installing TCP/IPLoading the lpr Spooler Assigning IP Address with ARP Setting up IP and lpr Parameters Assigning IP Address with Bootp Lite Creating an lpr Queue on the Workstation Microsoft Windows 95/98 Assigning IP Address with BOOTPL32 Windows NT Instructions Setting up lpr on the Workstation Assigning IP Address with ARP This is optional Dynamic Host Configuration Protocol Peer-To-Peer IP Setup IP Peer to Peer PrintingAdd Printers for IP Peer To Peer Printing IP Address Unix PrintingName Port Number Using Bootp Configuring the IP Address on the Network Interface Board Sm = subnet mask\ Gw = gateway address Using rarp 040c800ff printfast Using ping Arp -s 192.9.200.200 040c800ff 2 lpd/lpr Printing Running Telnet Setting Up a BSD Remote Printer to Use lpd Configure IP Parameters Configuration UtilityMaking Connection and Main Menu Select Printer Languages Print Server Setup Job Detected to be Action PCL, PS, Ascii Enable/Disable Network Protocols Restore Factory Reset UnitChange Password Exit Telnet LED Patterns Printer Then the NIB Operating Condition LED Status Indicator Status Report Resetting the Print Server to Factory Default Troubleshooting Checklists How to Diagnose Problems Troubleshooting NetWare Protocol Troubleshooting Network Hardware ConnectionsNetWare Checklist File Server Checklist Workstation to Network Interface Board Connection Checklist Network Interface Board Configuration Checklist Troubleshooting AppleTalk Protocol Network Interface Board Loses Its File Server ConnectionUnable to Print from a Different Context Page Specifications Network Interface Board Pin Number Color Ethernet 10BaseT/100BaseTX/STP Cables Supplement for Chapter Type2000 Option Quick Configuration Guide Type2000 Option Quick Configuration Guide Page Copyright Symbols Features NWSetupNetWare Print Server Configuration Configuration Programs Accessing the Configuration ProgramsPCONSOLENetWare Print Server Configuration Configuring the IP/IPX MAP Utility Unix Configuration Network Interface Board Type 2000 Quick Configuration Guide Manuals for this MachineThis Guides Role Page Getting ready for the Software Installation Bootp Lite Configuration ProgramsNWSetup IPX-Peer to Peer Click on CD ROM Contents Accessing the Configuration ProgramsClick on Installation/Configuration Programs Insert the CD-ROM in the CD-ROM drive Getting ready for the Software Installation NWSetupNetWare Print Server Configuration NetWare ConfigurationInstall NWSetup Launch NWSetup Change Password Print Server PasswordEnable NDS Mode Enable Bindery Mode Queues Serviced by Printer Enable Printer boxFile Server Volume Creating and Adding the Print Queues Delay in seconds for repeat messages Delay in seconds for first messageConfigure the Notify Settings Add a New User or Group Click on OK to apply these settings User/Group nameThis is the name of the current user/group NetWare 3.x Configuration PCONSOLENetWare Print Server ConfigurationDefine the Print Queue Define the Print Server Assign the Print Queue Define the PrinterSelect the Type field and press the Enter key Select Remote/Other Unknown and press the Enter key NetWare 4.x Configuration Define Print QueueSelect Yes and then press the Enter key to exit Pconsole Press the Insert key Point to MAP and select MAP Setup Configuring the IP/IPX MAP UtilityMap Setup dialog appears Click on Start on the Task bar What is Windows 95/98 Peer to Peer Printing? Windows 95/98 Configuration Click on Yes to continue installation Installing Peer to Peer Printing IPClick on Windows 95 and NT IP Peer to Peer Printing Click on Browse to set a different directory Click on OK to complete the installation For manual installation Installing Peer to Peer Printing IPX Click on Finish to complete the installationClick on Windows 95 and NT IPX Peer to Peer Printing Installing Peer to Peer Printing IPX Select the Printer Port Dhcp Dynamic Host Configuration Protocol Dynamic Host Configuration Protocol Dhcp Windows NT Configuration Windows NT Configuration Select the Services tab TCP/IP Required ComponentsWindows NT4.0 Click on Go to send the new settings to the NIB NIB TCP/IP Configuration Windows NT Configuration Setting Up LPR Printing Selecting a Shared Printer Windows 95/98Windows NT4.0 Unix Configuration Unix ConfigurationSetting the IP Address At the Unix command prompt Setting Other TCP/IP Parameters At the Unix command prompt, type ping desiredIPaddressBrowser, connect to http//NIBIPaddress Unix Configuration Pconsole Page A919