Ricoh AP1400/AP2000 manual Troubleshooting Network Hardware Connections, NetWare Checklist

8.5.1Troubleshooting Network Hardware Connections

•Check that the network connector is plugged into the RJ connector on the Network Interface Board.

•Try another cable to make sure you do not have a bad cable.

8.5.2Troubleshooting NetWare Protocol

It is recommended you use MAP to get the NetWare setup and parameter values. If you have not resolved the problem after running MAP, go through the checklists in this section.

8.5.2.1NetWare Checklist

•Is the print server name entered correctly? The factory-default name is RDP-serial number. The serial number label is located on the board.

•Did you assign print queues to the printer? It is recommended you assign each print queues to only one Network Interface Board-connected printer. If print queues are assigned to other network printers, the print jobs may be going to an other network printer.

•Did you assign the printer to the type Remote Other /Unknown?

If the PCONSOLE settings are correct, the connection between the printer and network may have been broken. Turn the printer off and, using PCONSOLE, wait for the status message Not Connected. Turn the printer on and the status should change to Waiting for Job.

8.5.2.2File Server Checklist

•Is there enough disk space on the file server and is it running?

•Is the correct file server associated with the printer? Use PCONSOLE to check this.

•Did you have the proper rights to configure the printer?

•Are the File Server and the Print Server communicating?

Run NetWare's COMCHECK utility from any network workstation to check this.

•Are there enough user positions on the File Server? The Print Server function logs on as a user.

8.5.2.3Workstation Checklist

•Is the network loaded onto the workstation? See the NetWare documentation.

•Is the application set up to print to the printer? For instance, are you using the correct driver?

•Is the workstation connected to the correct print queue? Print a file and verify that the file goes to the queue.

•Are the print queues assigned to the Network Interface Board-connected printer also

assigned to another network printer? If they are, the print jobs may be going to that printer.

•From PCONSOLE, enter a sample print job directly into an assigned queue. Does the job become Active? Is job printed?

•Is AUTO ENDCAP enabled? Auto Endcap lets you send data to a network printer. Use PRINTCON to check. If not, enable it.

Chapter 8-5