104 | Ricoh AP1400/AP2000 guide

Troubleshooting

Messages	Description	Comments

Error	An error has occurred in the	First, turn the printer's power
SC_###	printer.	switch off and on. If the message
SC_###		appears again, call your sales or
		appears again, call your sales or
		service representative.

Note

❒If you cannot solve the problem by taking the above actions, turn the printer power off and then back on again. If this does not clear the error message, take a note of the contents and number of the error message and contact your sales or service representative.

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Ricoh AP1400/AP2000 manual 104

Contents

Operating Instructions Ricoh Corporation Calling for Service Ricoh Laser AP2000 Means Power ON. b means Power OFF Savin SLP20 Means Power ON. b means Power OFF Page Means Power ON. b means Power OFF Trademarks Safety Information Safety During Operation Iii Page Specifications Low-power mode Energy Saver modeEnergy Star Program Recycled Paper Quick Installation Guide Manuals for Your PrinterManuals for Your Printer Operating Instructions Symbols How to Read this ManualViii Table of Contents Installing the PostScript Printer Driver Uninstalling the PostScript Printer DriverInstalling the Font Manager Uninstalling the Font Manager Replacing the Toner Cartridge 114 Cleaning the Printer 117 Maintenance Menu 137Interpreting the Configuration 139 Specifications 143 150 Xii Features of Your Printer Getting Acquainted Type 1 Printer Guide to the PrinterType 1 Printer Exterior Type 1 Printer Interior Fusing Unit Lock Levers brown Fusing UnitPressure Release Levers blue Transfer Roller Type 2 Printer Type 2 Printer Exterior Power Switch Parallel Interface Connector Type 2 Printer Interior Power Error Data Panel Display On Line indicatorOperation Panel Job Reset key KeysEscape key Form Feed key Menu key Enter key Getting Acquainted Installing Options Option List Available Options For Type 1 Printer For Type 2 Printer Type 1 Printer Installing Options Type 1 Printer Installing the Paper Feed Unit DLT Type Type 1 Printer Installing the Paper Feed Unit LT Type Type 1 Printer Installing Envelope Feeder Type Type 1 Printer Installing the Network Interface Board Type CD-ROM Type 1 Printer Installing the Memory Unit Simm Attach the back plate to its origi- nal position Type 2 Printer Installing Options Type 2 Printer Installing the Paper Feed Unit Type Then pull it out of the printer. Place it on a flat surface Remove the red protective sheet taped on the guide Type 2 Printer Installing the Network Interface Board Type While lifting the front sideEnvelope feeder, place the feeder Into the printer. Then slide it into Type 2 Printer Installing the Memory Unit Simm Sistance before popping into place Turn on the printers power switch Configuring the Printer for the Network with Operation Panel Setting Up the IP Parameters Press MenuPress TU until the following message appears Press Enter Register the IP address you speci- fied Turn the printers power switch off and onPress On Line Page Printer Drivers for Your Printer Printer Drivers for Your PrinterPCL printer drivers PostScript Printer Description PPD files for Windows PostScript Printer Description PPD files for Macintosh Installing the PCL 6/5e Printer Driver Installing the PCL 6/5e Printer DriverWindows 95/98 Installing the PCL 6/5e Printer Driver Installing the printer driver Setting up options Windows 3.1x Installing the PCL 6/5e Printer DriverOn the General tab, click Print Test Setting up options Windows NT4.0 Installing the PCL 6/5e Printer Driver Click Close to close the Printers dialog Printers windows appears Windows 95/98 Uninstalling the PCL 6/5e Printer Driver Uninstalling the PCL 6/5e Printer DriverWindows 3.1x Uninstalling the PCL 6/5e Printer Driver Windows NT4.0 Uninstalling the PCL 6/5e Printer Driver Installing the PCL 6/5e Printer Driver Installing the PostScript Printer Driver Installing the PostScript Printer DriverWindows 95/98 Installing the PostScript Printer Driver \WINDOWS\SYSTEM\OPTION\CABS \WINDOWS\OPTION\CABS Windows NT4.0 Installing the PostScript Printer Driver Click the Device Options tab Dialog for installing the driver from a disk appears Double-click the Add Printers icon Setting up options Macintosh Installing the PPD File Installing the PPD FileClick Device Settings tab Double-click the CD-ROM icon Setting up the PPD file Click ConfigureOn the Apple menu, select Chooser Click the LaserWriter 8 icon Close the Chooser dialog Windows 95/98 Uninstalling the PostScript Printer Driver Uninstalling the PostScript Printer DriverWindows NT4.0 Uninstalling the PostScript Printer Driver Installing the PostScript Printer Driver Installing the Font Manager Installing the Font ManagerWindows 95/98 Installing the Font Manager Windows 3.1x Installing the Font Manager Windows NT4.0 Installing the Font Manager Uninstalling the Font Manager Windows 95/98 Uninstalling the Font ManagerWindows 3.1x Uninstalling the Font Manager Windows NT4.0 Uninstalling the Font Manager Follow the instructions on the screen PCL 6/5e Accessing the Printer Properties Windows 95/98 Accessing the Printer PropertiesMaking printer default settings Making printer settings for a specific application Windows 3.1x Accessing the Printer Setting Dialog Windows NT4.0 Accessing the Printer Properties Making printer default settings Printer PropertiesOn the File menu, click Print Setup Printer group, select the printer you want to use Making printer default settings Default Document Properties On the File menu, click Document Defaults PostScript Setting Up for Printing Windows NT4.0 Accessing the Printer Properties Making paper settings from an application Macintosh Setting Up for PrintingLaserWriter 8 Page Setup dialog opens Setting up for printing from an application After all the settings are the way you want, click OK Windows 95/98 Canceling Print Job Canceling a Print JobWindows 3.1x Canceling a Print Job Windows NT4.0 Canceling a Print Job Click Close to close the dialog Press the printers Job Reset Canceling a Print Job Printing a Document Paper and Other Media Paper and Other Media Supported by Your PrinterPaper Types and Sizes Type 1 Printer Type 1 Printer Paper Sizes Metric version B6 JIS Paper and Other Media Supported by Your Printer Type 1 Printer Paper Sizes Inch version Paper and Other Media Supported by Your Printer Paper weight and number of sheets to be set Type 2 Printer Type 2 Printer Paper Sizes Metric version Type 2 Printer Paper Sizes Inch version Envelope Feeder Type 1400 *2 Precautions for Paper Paper types and cautions Plain paper OHP transparencies Translucent paperAdhesive labels Envelopes Metric version Inch version Paper not supported by this printer Printable Area Slide the catches inwards to unlock the re-size tray Type 1 Printer Loading Paper and Other MediaPull the re-size tray until it stops Return the catches to their orig- inal positions Load paper into the tray with the print side up Adjust the side guides to the pa- per width Type 1 Printer Loading Paper in the Bypass TrayUntil it stops Open the bypass tray Press T twice Start the print operation with your computer Load paper into the paper tray with the print side up Type 1 Printer Loading Envelopes Type 1 printer loading envelopes onto the bypass trayEr. Then slide it inside until it stops Load envelopes until it stops, with the print side down Press Enter Press UT until the follow- ing message appears Type 1 printer loading envelopes into the envelope feeder Push the bottom plate down until it locks into place Paper Size Tray Type 2 Printer Loading Paper and Other Media Type 2 Printer Loading Paper in the Standard Paper Tray Type 2 Printer Loading Paper in the Bypass Tray Insert the paper tray into the printer until it stops Type 2 Printer Loading Paper in the Optional Paper Tray TS4Y160E Type 2 Printer Loading Envelopes Type 2 printer loading envelopes onto the bypass tray TS4Y311E Type 2 printer loading envelopes into the envelope feeder Paper Size j 2.Env. Feeder l Paper and Other Media Troubleshooting Error & Status Messages on the Operation Panel Troubleshooting Tray. ⇒ P.130 Paper Input 100 101 Paper Input 2/2 102 Unit accidentally 103 Placing the Toner Cartridge 104 Printer Doesnt Print 105 Terface cable Network Connection106 Check the Print to the following port box to make Other Printing Problems 107 108 Friction Pad 109 Tings with the Operation Panel Removing Misfed Paper 110 111 Slide the paper tray back into the printer until it stopsOpen the front cover by pulling Front cover release buttons Push the blue pressure release le- vers marked with a 112 Close the front cover Turn the printers power switch on If you uninstall the fusing unit accidentally113 Replacing the Toner Cartridge 114 115 Ing the cartridge with one hand as shown in the illustration 116 Cleaning the Friction Pad Cleaning the Printer117 118 Cleaning the Paper Feed RollerPull the paper tray out of the printer 119 Move the printer to the edge of a stable table or desk Turn the printers power switch off 120 Move the printer to the place where it was installed. Insert 121 122 Paper tray into the printer until it stops 123 124 Menu Chart Making Printer Settings with the Operation Panel125 Accessing the Main Menu 126 Making Printer Settings with the Operation Panel 127Search for the desired menu with U or T Press Enter Search for the desired menu with U or T Job Control Menu Job Control ParametersPaper Input 1/2 128 129 Paper Input 2/2 Bypass TrayTray1 Tray 2 option Print Quality 131 System 1/2 132 PCL Menu System 2/2133 PS Menu 134 Symbol Set 135 Network Setup Host Interface MenuHost Interface Parameters Printer Lang. Printer Language Maintenance Menu Maintenance ParametersMaintenance 137 List Print Menu List Print ParametersList Print 138 Interpreting the Configuration Host Interface Printer Lang. Printer Language EthernetPostScript 140 Appendix Memory Capacity and Paper SizeMetric version Inch version Moving and Transporting the Printer 142 Specifications Mainframe Paper Weight Power SourcePower Consumption Noise Emission Sound Power Level Weight Warm-up TimePaper Capacity Type 1 Printer Paper Output Capacity Options MemoryNetwork optional network interface board required Optional Equipment Envelope Feeder Type Dimensions W×D×H Paper Feed Unit Type Dimensions W×D×HEnvelope Size Network Interface Board Type Topology Interface Connector Number of PinsAccess Time Protocols Maintenance Kit ConsumablesToner Cartridge 149 Index 150 151 152 Be sure to pull the tape horizontally Quick Installation GUIDEG031-8617 Connectingthe Power Cord Quick Installation GUIDEG032-8617 Installingthe Papertray Maintenance KIT TYPE2000 UE USA G517-8600 Introduction Copyright How to Read this Manual Table of Contents What is the Maintenance Kit? Checking the Contents of the Box Replacement Parts Replacing Parts Preparing to Replace the Parts Replacing the Friction Pad Shown in the illustration Push the friction pad until it locks securely Replacing the Paper Feed Rollers Replacing the Transfer Roller Open the transfer roller cover Replacing the Fusing Unit Push the brown fusing unit lock leversAlign the new fusing unit with the mark on the printer A, Then slide it in B as shown in the illustration Config. Press Enter Key Printing the Test Index UE USA G517 Maintenance KIT TYPE1400 UE USA G517-8620 Introduction Copyright How to Read this Manual Table of Contents ⇒ P.7 Replacing the Fric TS4M070E Replacing Parts Preparing to Replace the Parts Pull the tray out of the printer Holes of the paper tray as shown in the illustration Replacing the Paper Feed Roller TS4M160E TS4M200E TS4M250E Clearing the Maintenance Condition Make sure the following message appears on the panel display Index Network Interface Board Type2000 Trademarks Page Configuring NetWare Preparing the Printer Powering Up the PrinterConfiguring NetWare 4.x Bindery Emulation NWSetup NetWare and Print Server Configuration Program Installation in a Windows EnvironmentWindows Peer-to-Peer Printing Windows IP Peer-to-Peer Printing Running Telnet Unix PrintingNetwork Interface Board 10BaseT/100BaseTX/STP Cables Chapter Introduction Whats in Your Package Hardware/NOS Requirements VersionProtocol or NOS Software Conventions Used in this Document Powering Up the Printer Preparing the PrinterPage Chapter Where to Place the MAP How to Install MAPUsing the MAP Program Configure the MAP Program Web IP Browser Page Chapter NetWare Configuration Configuring NetWare Create Print Queues Start Pconsole and Select File ServerEnter the Print Server Name Assign Print Queues to the Printer Configure the Print ServerChoose Remote Other/Unknown and press the Enter key Set Up Notify Options for the Printer Optional Installing the Print Server on Multiple File Servers Configuring NetWare 4.x Bindery Emulation Primary File ServerPreferred File Servers Confirm Bindery Context Select Maintenance/Selective Install from the menu Configure in Bindery Mode with PconsoleAvailable Options Page Create Print Server Object Create Printer ObjectCreate Print Queue Object Set Up and Reset the Printer Assign Printer ObjectAssign Print Server Object Check Assignments Network Interface Board Configuration Select Setup NetWare under Protocols Click on Enable NetWare Changing the File Server Using the Novell Pconsole UtilityChanging Print Queues How to Set Up Notify Press Insert at the File Server/Queue/Priority screen NWSetup NetWare and Print Server Configuration Program How To InstallHow To Initiate NWSetup Using the NWSetup Program Enable NetWare Setup Novell NetWarePrint Server Print Server Password Password RetypeEnable NDS Mode Print Server Name Enable Bindery Mode Print Server SettingsEnable Printer Preferred NDS Tree Queues Serviced by Printer NamePrinter Users/Groups Notified Deleting a Queue Add User/Delete User Configuring the Notify Settings Delay in minutes forUser/Group name First message Delay in minutes for repeat messages Page Windows IPX Peer-to-Peer Printing Introduction and Preparation Installation and Operation Windows IP Peer-to-Peer Printing Introduction and Preparation Page Chapter AppleTalk Configuration Choosing the PrinterPage Installation in a Windows Environment Windows for Workgroups Installing TCP/IP Setting up the Network Interface BoardLoading the lpr Spooler Assigning IP Address with ARP Assigning IP Address with Bootp Lite Setting up IP and lpr Parameters Microsoft Windows 95/98 Creating an lpr Queue on the Workstation Assigning IP Address with BOOTPL32 Setting up lpr on the Workstation Windows NT Instructions Assigning IP Address with ARP This is optional Dynamic Host Configuration Protocol IP Peer to Peer Printing Peer-To-Peer IP SetupAdd Printers for IP Peer To Peer Printing Unix Printing IP AddressName Port Number Configuring the IP Address on the Network Interface Board Using Bootp Using rarp Sm = subnet mask\ Gw = gateway address Using ping 040c800ff printfast 2 lpd/lpr Printing Arp -s 192.9.200.200 040c800ff Setting Up a BSD Remote Printer to Use lpd Running Telnet Configuration Utility Configure IP ParametersMaking Connection and Main Menu Print Server Setup Job Detected to be Action Select Printer Languages Enable/Disable Network Protocols PCL, PS, Ascii Reset Unit Restore FactoryChange Password Exit Telnet LED Status Indicator LED Patterns Printer Then the NIB Operating Condition Status Report Resetting the Print Server to Factory Default How to Diagnose Problems Troubleshooting Checklists Troubleshooting Network Hardware Connections Troubleshooting NetWare ProtocolNetWare Checklist File Server Checklist Network Interface Board Configuration Checklist Workstation to Network Interface Board Connection Checklist Network Interface Board Loses Its File Server Connection Troubleshooting AppleTalk ProtocolUnable to Print from a Different Context Page Specifications Network Interface Board 10BaseT/100BaseTX/STP Cables Pin Number Color Ethernet Supplement for Chapter Quick Configuration Guide Type2000 Option Type2000 Option Quick Configuration Guide Page Copyright Symbols Features Configuration Programs Accessing the Configuration Programs NWSetupNetWare Print Server ConfigurationPCONSOLENetWare Print Server Configuration Configuring the IP/IPX MAP Utility Unix Configuration Manuals for this Machine Network Interface Board Type 2000 Quick Configuration GuideThis Guides Role Page Getting ready for the Software Installation Configuration Programs Bootp LiteNWSetup IPX-Peer to Peer Accessing the Configuration Programs Click on CD ROM ContentsClick on Installation/Configuration Programs Insert the CD-ROM in the CD-ROM drive Getting ready for the Software Installation NetWare Configuration NWSetupNetWare Print Server ConfigurationInstall NWSetup Launch NWSetup Print Server Password Change PasswordEnable NDS Mode Enable Bindery Mode Enable Printer box Queues Serviced by PrinterFile Server Volume Creating and Adding the Print Queues Delay in seconds for first message Delay in seconds for repeat messagesConfigure the Notify Settings Add a New User or Group User/Group name Click on OK to apply these settingsThis is the name of the current user/group PCONSOLENetWare Print Server Configuration NetWare 3.x ConfigurationDefine the Print Queue Define the Print Server Define the Printer Assign the Print QueueSelect the Type field and press the Enter key Select Remote/Other Unknown and press the Enter key Define Print Queue NetWare 4.x ConfigurationSelect Yes and then press the Enter key to exit Pconsole Press the Insert key Configuring the IP/IPX MAP Utility Point to MAP and select MAP SetupMap Setup dialog appears Click on Start on the Task bar Windows 95/98 Configuration What is Windows 95/98 Peer to Peer Printing? Installing Peer to Peer Printing IP Click on Yes to continue installationClick on Windows 95 and NT IP Peer to Peer Printing Click on Browse to set a different directory For manual installation Click on OK to complete the installation Click on Finish to complete the installation Installing Peer to Peer Printing IPXClick on Windows 95 and NT IPX Peer to Peer Printing Installing Peer to Peer Printing IPX Select the Printer Port Dynamic Host Configuration Protocol Dhcp Dynamic Host Configuration Protocol Dhcp Windows NT Configuration Windows NT Configuration TCP/IP Required Components Select the Services tabWindows NT4.0 NIB TCP/IP Configuration Click on Go to send the new settings to the NIB Windows NT Configuration Setting Up LPR Printing Windows 95/98 Selecting a Shared PrinterWindows NT4.0 Unix Configuration Unix ConfigurationSetting the IP Address At the Unix command prompt At the Unix command prompt, type ping desiredIPaddress Setting Other TCP/IP ParametersBrowser, connect to http//NIBIPaddress Unix Configuration Pconsole Page A919