Sharp MX-FX13 Troubleshooting, When A Transaction Report Is Printed, Sending result, Explanation

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TROUBLESHOOTING

This chapter contains information to help you make efficient use of the fax features of the machine, including solutions to common problems.

WHEN A TRANSACTION REPORT IS PRINTED

The machine has been set to automatically print a transaction report to notify you of the result when a transmission is not successful or when the Broadcast transmission function is used.

When transmission is not successful and a transaction report similar to the following is printed,

"FOLLOWING DATA CANNOT BE SENT. PLEASE HAND THIS REPORT TO XXX.", read the report and take appropriate action.

The transaction report is set at the factory to print at the times indicated in grey below, however, the times at which the report is printed can be changed in the system settings. (See "LIST SETTING - PRINT SELECTION" on page 99.)

•Normal transmission: ALWAYS PRINTS / ERROR ONLY /NEVER PRINTS

•Broadcast transmission: ALWAYS PRINTS /ERROR ONLY/NEVER PRINTS

•Original image print setting*: ALWAYS PRINTS / ERROR ONLY /NEVER PRINTS

•Reception: ALWAYS PRINTS /ERROR ONLY/ NEVER PRINTS

•Confidential reception: ALWAYS PRINTS /NEVER PRINTS

The Transaction Report shows the date of transmission, the time transmission began, the other party's name, the duration of the operation, the number of pages, the type of transmission, the result, the department, and other information.

*You can select whether or not part of the transmitted original is printed with transaction reports that are printed for normal transmissions and broadcast transmissions.

The list count appears in the "#" column of the Transaction Report and a serial number appears in the FILE

Note column. (These numbers are not related to the transaction.)

INFORMATION APPEARING IN THE TYPE/NOTE COLUMN

Information such as the type of transmission and type of error appears in the TYPE/NOTE column of the Transaction Report or Activity Report (page 92). The following notes may appear.

Sending result	Explanation
OK	Transmission was completed successfully.
BUSY	Transmission was not successful because the line was busy.
CANCEL	A transmission was cancelled while in progress or a stored transmission job was
	cancelled.
P. FAIL	The power was turned off or a power failure occurred.
NO RX POLL	A polling request was denied because the polling machine did not have its own fax
	number programmed.
PASS CODE # ERR	A polling request was denied because the other machine's fax number had not been
	stored as a polling passcode in your machine.
ORIG ERROR	When you attempted to send a fax from the SPF/RSPF in direct transmission mode,
	a misfeed occurred.
ERRORXXXXXX	Line conditions prevented the transmission from taking place normally.
	First two digits of transmission error number: Indicates an error code from 00 to 31.
	Last four digits of transmission error number: A code for use by service technicians.

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