Problems and Solutions, Problem Check Solution | Sharp MX-FX13

PROBLEMS AND SOLUTIONS

If you experience a problem with the fax function, first check the following table.

This section describes problems related to the fax function. For problems related to general operation of the machine, see "TROUBLESHOOTING" in the Operation Guide for the machine.

Problem	Check	Solution	Page

The machine does not	Is the machine power	Turn the power switch ON.	"Power switch" on page 4
operate.	switch turned on?

	Does the display show an	Clear the error as	"WHEN AN ALARM
	error message?	instructed by the	SOUNDS AND A
		message.	WARNING MESSAGE IS
			DISPLAYED" on page 92

Dialling is not possible.	Is the correct dial mode	Check your line and set	"DIAL MODE" on page
	set for your line?	the correct dial mode.	100

	Is the telephone line	Check the connections.	"Line connection" on page
	properly connected?		4

	Is the machine power	Turn the power switch ON.	"Power switch" on page 4
	switch turned on?

	Is the machine in fax	Press the [FAX] key to set	"BASIC PROCEDURE
	mode?	the machine to fax mode.	FOR SENDING FAXES"
			on page 17

Cannot send a fax.	Does the receiving fax	Check with the operator of
	machine have paper?	the receiving machine.

	Does the receiving
	machine support G3
	transmission?
			–
	Are the sub-address and		–
	Are the sub-address and
	passcode correct? (When
	using F-code
	transmission)

	Is the receiving machine
	ready to receive?

	Are you using a	Check the transmittable	"ORIGINALS THAT CAN
	transmittable original size?	sizes.	BE FAXED" on page 11

	Was the original size	Check size of the original.	"CHECKING THE SIZE
	detected correctly?		OF A PLACED
			ORIGINAL" on page 13

	The message "Reading	If you attempt
	cancelled. Please retry	transmission while the
	sending operation."	message "Warming-up."
	appears.	appears, the transmission	–
		may not take place
		correctly. Repeat the
		transmission.

The transmitted image	Was the original placed so	Make sure the original is	"PLACING THE
prints out blank at the	that the correct side is	placed so that the correct	ORIGINAL" on page 12
receiving side.	scanned?	side is scanned.

	If the receiving machine is	Check with the operator of
	using thermal paper, was	the receiving machine.	–
	the thermal paper loaded		–
	the thermal paper loaded
	with the wrong side out?

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Image 96

Sharp MX-FX13 appendix Problems and Solutions, Problem Check Solution

Contents

Codes 112Function Telecommunication Line Cable Connecting AN Extension Phone Connecting AN Extension PhoneIntroduction Contents Report 112113 AT Regular Intervals Communication activity Power switch To USE this Product Correctly AS a FacsimileLine connection Lithium battery Please note Points to Check and Program After Installation Paper sizes that can be used for fax modeSet the date and time Program the senders name and senders number Part Names and Functions Operation Panel Address key Broadcast keyOriginal Size key Duplex Scan key FAX Mode Base Screen Base screen of fax mode Auditing Mode Using auditing modeEnter your account number five digits with the numeric keys Originals Originals That can be FaxedOriginal sizes Scanning area of original Using the SPF/RSPF Using the Document GlassPlacing the Original Difference between A4 8-1/2 x 11 and A4R 8-1/2 x 11R Manually Setting the Scanning Size Memory AutoA4R Auto Resolution Resolution StandardStandard Fine Xxxxxx RediallingON-HOOK Dialling Basic Operations Basic Procedure for Sending Faxes Sending a FAXOriginal Size Memory Auto A4R Reading XX% Read END XX%Memory Auto Auto A4R Standard Press the Start key Sending a FAX by Speed Dialling Memory KEY Words AddressOksearch Select the desired destination with the or key Faxing a TWO-SIDED Original MX-M182D/MX-M202D/MX-M232D SidedSided Duplex Scan Select Sending Memory TX Direct TXSelect TX with the or key Select Direct TX with the or key Faxing by manual transmission using the Speaker key Storing transmission jobs memory transmissionEnter Dial # If a transmission error occurs Quick On-lineIf the receiving party is busy Image rotation Cancelling a FAX Transmission Cancelling a fax transmissionJobs YES Cancelling a stored transmission job Serial Poll Mode XXXJobs Reserve Line indicator lights up Receiving FaxesReceiving a FAX Earlier output of received data Code confidential fax reception If received data cannot be printed Settings required for fax print hold SettingFAX Print Hold Function Enabling fax print hold Printing received faxes held in memory Print Hold DataPrint Advanced Transmission Methods Using Broadcast Transmission Continue from of Basic Procedure for Sending Faxes onTo cancel a broadcast transmission Enter RX Station Setting UP a Timer Transmission Timer ModeAutomatic Transmission AT a Specified Time Monday Press the OK key Perform the desired fax operation Selected day is set Polling Polling memoryYour machine Other machine Your machine Using the Polling Function Sending OptionsPolling Select Sending Options with the or key Serial polling PollingAbout the steps that follow Using Polling Memory Scanning a document into polling memory the Public Box Make sure that the reception mode is set to auto reception Printing documents in the Public BoxSelect Sending ADD Restricting polling access polling security Deleting documents from the Public BoxYES Including Sender Information on Faxes Example of fax page printed out by the receiving machinePosition of sender information Document data Selecting Dual Page Scan MenuPages Select Dual Pages with the or key Adding a Cover SHEET/MESSAGE to a FAX Transmission Selecting a cover sheet / messageMenu No Message Using Settings Stored AS a Program Using a ProgramProgram Corp Configuring the Basic Settings Settings DescriptionAlways Print Setting Default Description Print at ErrorSelect Setting Do not Print Settings the Destination Click the destination number to be setDestination list appears Forwarding Destination screen appears Forward Condition Sender NumberForward Destination Max Forward All, Forward Using the Forwarding Function Programming the fax number of the forwarding destinationForwarding received faxes Your machine RX Data Transfer Select RX Data Transfer with the or keySelect Transfer with the or key Double-click the Setup icon When installing is finished, click the Close buttonWhen MX-NB12 is installed Standard Communication Between Machines Supporting F-CODES 0001 11245 77321233333 4444 010 Public Box Creating a BOX for F-CODE Transmission SEP SUBPasscode PWD SID Code Polling Memory HOW F-CODE Polling Memory Works Using F-CODE Polling Memory Scanning a document into an F-code polling memory boxSelect Reading Memory Polling M-POLL Orig Checking and clearing document data in a box Original ADD Change DeleteSelect Print or Delete with the or key Documents are deleted from the F-code polling memory box Procedure for F-CODE Polling Sending Options Serial Polling SUB Address TXSUB ADD Polling Select SUB ADD Polling with the or key To cancel the operation Enter a passcode maximum 20 digits with the numeric keysAfter communicating with Other machine, your machine When data is printed Code Confidential TransmissionCode Transmission F-CODE Confidential Transmission Other machine Your machine Code confidential transmission Sending Options Serial PollingSUB Address TX SUB ADD Polling Print Report CONF. RX DataBOX Corp Code Relay Broadcast Transmission Relay request machine sends documentRelay machine your machine Transmission Using F-CODES Using AN Extension Phone Using an extension phone for voice callsActivating fax transmission Setting the Reception Mode RCV. SettingManual Programming EntrySelect Entry with the or key Function selection menu Dial RAPID/SPEEDCHANGE/DELETE Code settings About the setting optionsStartenter Others Pass Code Others SUB AddressChain Dial TX Speed Startenter Others SUB Address Chain Dial Others Chain Dial TX SpeedInternational TX OFF Enter Enter a group name see Entering Characters onEnter search characters see Entering Characters on Press the correct key Group RAPID/SPEEDChange SBC CO DeleteNo Delete #DETAIL CHANGE/DELETE This completes the editing procedure StartsetOkenter Edit the group name see Entering Characters on On page 74, select Delete with the or key Deleting a group key STORING, Editing and Deleting Programs ProgramEnter TX Type Detail SUB ADD Setting Select SUB ADD Setting with the or keyPROGRAMMING, EDITING, and Deleting F-CODE Memory Boxes Programming AN F-CODE Memory BOX Select an unused box - - - with the or key Enter the print passcode 4 digits with the numeric keysSee steps 5 and 6 on See steps 3 and 4 on Press the Start key to end the procedure Programming AN F-CODE Relay Group Select Change or Delete with Key Public Boxes on Edit the passcode maximum 20 digits with the numeric keys Edit the print passcode 4 digits with the numeric keysPress the OK key Select Delete with the or key Editing an F-code confidential box Select Change or Delete with the or key Edit the relay destinationsEditing an F-code relay group Deleting an F-code relay group Press the OK key and then press the Back key to exit Editing an F-code public boxDeleting an F-code public box Repeat steps 11 through 14. To Timer List MEM. Polling List Rapid # List ReportCONF. RX Data Activity Report Changing to Entry Mode Entering CharactersCharacters That can be Entered Character Entry Keys Character Characters and function Entry key Initial Procedure for Entering Characters TPS Entering special characters Press the SP key Confidential reception Always Prints /NEVER Prints Sending result Explanation Reception result Explanation When AN Alarm Sounds and a Warning Message is Displayed Message Meaning of message Solution Alarm sounds SELF-DIAGNOSTIC Function Messages During Normal OperationMessage display Action Message Meaning of message Problems and Solutions Problem Check Solution Resolution Exposure SettingsSelecting Routine Administrator Settings List Setting name Administrator Settings Menu Level Procedure for Using the System Settings Initial ProcedureMode Select Copier Printer Scanner Count List Setting Follow steps 1 through 6 of Initial ProcedureList PRINT/SET List Print Initial Setting Dial Mode100 Pause Time Speaker Volume 101OWN Passcode SET TX/RX END Sound PBX Setting 102Extension TEL Distinctive Ring 103 Account ControlAccount # SET Auto Summer Time Setting Disable FAX Print Hold104 Date & Time SET Sending Function 105 106 Ring Timeout in Auto TX 107Recall SET ERR RCV. Function 108 109 Received Data Print ConditionDuplex Reception Only on models with the two-sided printing function 110 FW. RX DataReceived Data FW. Station SET Earlier Output Polling Passcode # Mode Polling Security111 Enter Junk FAX # Specifications 112MH, MR, MMR, Jbig Yes Symbols / Numbers Index113 114 115 Sharp Electronics Europe GmbH SHAR~