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Sharp MX-FX13 appendix Problems And Solutions, Check, Page

Models: MX-FX13

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PROBLEMS AND SOLUTIONS

If you experience a problem with the fax function, first check the following table.

This section describes problems related to the fax function. For problems related to general operation of the machine, see "TROUBLESHOOTING" in the Operation Guide for the machine.

Problem	Check	Solution	Page

The machine does not	Is the machine power	Turn the power switch ON.	"Power switch" on page 4
operate.	switch turned on?

	Does the display show an	Clear the error as	"WHEN AN ALARM
	error message?	instructed by the	SOUNDS AND A
		message.	WARNING MESSAGE IS
			DISPLAYED" on page 92

Dialling is not possible.	Is the correct dial mode	Check your line and set	"DIAL MODE" on page
	set for your line?	the correct dial mode.	100

	Is the telephone line	Check the connections.	"Line connection" on page
	properly connected?		4

	Is the machine power	Turn the power switch ON.	"Power switch" on page 4
	switch turned on?

	Is the machine in fax	Press the [FAX] key to set	"BASIC PROCEDURE
	mode?	the machine to fax mode.	FOR SENDING FAXES"
			on page 17

Cannot send a fax.	Does the receiving fax	Check with the operator of
	machine have paper?	the receiving machine.

	Does the receiving
	machine support G3
	transmission?
			–
	Are the sub-address and		–
	Are the sub-address and
	passcode correct? (When
	using F-code
	transmission)

	Is the receiving machine
	ready to receive?

	Are you using a	Check the transmittable	"ORIGINALS THAT CAN
	transmittable original size?	sizes.	BE FAXED" on page 11

	Was the original size	Check size of the original.	"CHECKING THE SIZE
	detected correctly?		OF A PLACED
			ORIGINAL" on page 13

	The message "Reading	If you attempt
	cancelled. Please retry	transmission while the
	sending operation."	message "Warming-up."
	appears.	appears, the transmission	–
		may not take place
		correctly. Repeat the
		transmission.

The transmitted image	Was the original placed so	Make sure the original is	"PLACING THE
prints out blank at the	that the correct side is	placed so that the correct	ORIGINAL" on page 12
receiving side.	scanned?	side is scanned.

	If the receiving machine is	Check with the operator of
	using thermal paper, was	the receiving machine.	–
	the thermal paper loaded		–
	the thermal paper loaded
	with the wrong side out?

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Image 96

Sharp MX-FX13 appendix Problems And Solutions, Check, Page

Contents

BEFORE USING THE FAX TRANSMISSION USING F-CODES CONVENIENT METHODS OFTROUBLESHOOTING SYSTEM SETTINGSTelecommunication Line Cable Notice for Users in EuropeCONNECTING AN EXTENSION PHONE CONNECTING AN EXTENSION PHONEINTRODUCTION CONTENTS TRANSMISSION USING F-CODESBASIC OPERATIONS 7 TROUBLESHOOTING SYSTEM SETTINGSPROGRAMMING APPENDIXPower switch TO USE THIS PRODUCT CORRECTLY AS A FACSIMILELine connection For UnitedLithium battery Please noteTO USE THIS PRODUCT CORRECTLY AS A FACSIMILE BEFORE USING THE FAX FUNCTION POINTS TO CHECK AND PROGRAM AFTER INSTALLATIONPaper sizes that can be used for fax mode Set the date and timePART NAMES AND FUNCTIONS OPERATION PANEL10 SPEED/SYMBOL key pages 15 12 FAX key/FAX indicator/LINE indicator/DATA indicatorBEFORE USING THE FAX FUNCTION 16 RESOLUTION key page14 SPECIAL FUNCTION key 15 PROGRAM key page 44 Press this key to use a programFAX MODE BASE SCREEN The base screen of fax modeBEFORE USING THE FAX FUNCTION 5 Resolution display pageAUDITING MODE Using auditing mode2 When you have completed the fax operation, press the ACC.#-C key BEFORE USING THE FAX FUNCTIONORIGINALS ORIGINALS THAT CAN BE FAXEDOriginal sizes Scanning area of originalUSING THE SPF/RSPF USING THE DOCUMENT GLASSPLACING THE ORIGINAL The difference between A4 8-1/2 x 11 and A4R 8-1/2 x 11RMANUALLY SETTING THE SCANNING SIZE CHECKING THE SIZE OF A PLACED ORIGINAL100% AUTOSTANDARD FINESELECTING RESOLUTION AND EXPOSURE SETTINGS 1 Press the RESOLUTION keyCONVENIENT DIALLING METHODS AUTO-DIALLING XXXXXXXXXXXX 100%BASIC OPERATIONS BASIC PROCEDURE FOR SENDING FAXES SENDING A FAXStand-by AUTOREADING No.001READ END No.001TRANSMISSION BY AUTO-DIALLING RAPID DIALLING AND GROUP DIALLING SENDING A FAX BY SPEED DIALLING1 Perform steps 1 to 4 of BASIC PROCEDURE FOR SENDING FAXES page PROCEDURE FOR SENDING FAXES pageSEARCHING FOR A PROGRAMMED DESTINATION USING THE ADDRESS KEY ParkerJohnson FAXING A TWO-SIDED ORIGINAL MX-M182D/MX-M202D/MX-M232D 1-SIDED1 Make sure that the machine is in fax mode 9 Continue from step 4 of BASIC PROCEDURE FOR SENDING FAXES pageDIRECT TX 1 Perform steps 1 to 4 of BASIC PROCEDURE FOR SENDING FAXES page2 Press the COMM.SETTING key 3 Select TX with the or keyStoring transmission jobs memory transmission ENTER DIAL #1 Perform steps 1 to 4 of BASIC PROCEDURE FOR SENDING FAXES page MANUALIf a transmission error occurs Quick On-lineIf the receiving party is busy Image rotationCANCELLING A FAX TRANSMISSION Cancelling a fax transmissionJOBS Job cancelledCancelling a stored transmission job RESERVEJOBS XXX/XXXRECEIVING FAXES RECEIVING A FAXEarlier output of received data 1 The machine will ring* and receptionF-code confidential fax reception If received data cannot be printedBASIC OPERATIONS Settings required for fax print hold SETTINGFAX PRINT HOLD FUNCTION Enabling fax print holdPrinting received faxes held in memory PRINT HOLD DATAPRINT Select ON with the or keyADVANCED TRANSMISSION METHODS USING BROADCAST TRANSMISSION 1 Perform steps 1 to 4 of BASIC PROCEDURE FOR SENDING FAXES page5 Continue from step 6 of BASIC PROCEDURE FOR SENDING FAXES on page To cancel a broadcast transmissionSETTING UP A TIMER TRANSMISSION TIMER MODEAUTOMATIC TRANSMISSION AT A SPECIFIED TIMEPress the OK key Perform the desired fax operationADVANCED TRANSMISSION METHODS The selected day is setPolling Polling memoryTRANSMISSION AND RECEPTION USING THE POLLING FUNCTION Your machineUSING THE POLLING FUNCTION POLLINGTo cancel the operation 1 In Fax mode, press the SPECIALSerial polling 1 Perform steps 1 to 3 of the polling procedure page2 Select SERIAL POLLING with the or key SENDING OPTIONSUSING POLLING MEMORY Scanning a document into polling memory the Public BoxMEMORY POLLING 1 TIMEPrinting documents in the Public Box 10 Make sure that the reception mode is set to auto receptionTo cancel scanning 1 TIMERestricting polling access polling security Deleting documents from the Public BoxPRINT DELETEINCLUDING SENDER INFORMATION ON FAXES Example of fax page printed out by the receiving machinePosition of sender information document dataFAXING A DIVIDED ORIGINAL DUAL PAGE SCAN Selecting Dual Page ScanPAGES 1 Make sure that the machine is in fax modeADDING A COVER SHEET/MESSAGE TO A FAX TRANSMISSION Selecting a cover sheet / messageMENU NO MESSAGEUSING SETTINGS STORED AS A PROGRAM USING A PROGRAMA CORP 1 In fax mode, place the original. PageCONFIGURING THE BASIC SETTINGS Enabling the Inbound Routing functionChanging the print style of received data Routing SettingsSetting whether to print the transaction report Set a file name for forwarding received dataRouting Settings 2 Select the item to be used as the file name in File Name SettingSETTINGS THE DESTINATION Settings the destinationViewing the destination list Routing SettingsSettings 7 Enter the destination e-mail address in Forward Destination Max.58 Click the Submit button ADVANCED TRANSMISSION METHODSUSING THE FORWARDING FUNCTION Programming the fax number of the forwarding destinationForwarding received faxes 1 Make sure that the machine is in fax modeSENDING A FAX DIRECTLY FROM A COMPUTER PC-Fax To cancel a forwarding operation3 Select RX DATA TRANSFER with the or key 4 Press the OK key3 Double-click the Setup icon 9 When installing is finished, click the Close button6 Click the Custom button 7 Click the Utility Software button 8 Click the PC-Fax Driver buttonTRANSMISSION USING F-CODES COMMUNICATION BETWEEN MACHINES SUPPORTING F-CODESBOXES AND SUB-ADDRESSES/PASSCODES REQUIRED FOR F-CODE TRANSMISSION MEMORYCREATING A BOX FOR F-CODE TRANSMISSION TRANSMISSION USING F-CODESYour machine ITU-TF-CODE POLLING MEMORY HOW F-CODE POLLING MEMORY WORKSYour machine The other machineUSING F-CODE POLLING MEMORY Scanning a document into an F-code polling memory boxS.A.M-POLL ORIG Document PlanChecking and clearing document data in a box TRANSMISSION USING F-CODESPRINT Document PlanPROCEDURE FOR F-CODE POLLING SUB ADD POLLINGTRANSMISSION USING F-CODES 1 In Fax mode, press the SPECIAL FUNCTION keyTRANSMISSION USING F-CODES To cancel the operation10 Enter a passcode maximum 20 digits with the numeric keys 11 Press the OK keyF-CODE CONFIDENTIAL TRANSMISSION F-CODE TRANSMISSION F-CODE CONFIDENTIAL TRANSMISSIONThe other machine Your machineF-code confidential transmission SUB ADDRESS TX2 Press the SPECIAL FUNCTION key 3 Select SENDING OPTIONS with the or keyPRINTING A DOCUMENT RECEIVED TO AN F-CODE CONFIDENTIAL MEMORY BOX CONF. RX DATACORP COMM. SETTINGF-CODE RELAY BROADCAST TRANSMISSION Relay request machine sends documentRelay machine your machine TRANSMISSION USING F-CODES USING AN EXTENSION PHONE Using an extension phone for voice callsCONVENIENT METHODS OF USE Activating fax transmissionSETTING THE RECEPTION MODE Activating fax reception from an extension phone remote reception1 Press the COMM. SETTING key in the initial state of Fax mode AUTOPROGRAMMING PROGRAMMINGSTORING, EDITING, AND DELETING AUTO DIAL NUMBERS AND PROGRAMS ENTRYDIAL RAPID/SPEEDCHANGE/DELETE ENTER DIAL #About the setting options 11 Press the OK key12 Enter search characters see ENTERING CHARACTERS on page 1 Select SUB ADDRESS with the or keyCHAIN DIAL SUB ADDRESS3 Enter a sub-address maximum 20 digits with the numeric keys 4 Press the OK key3 Select the desired mode with the or key 1 Select TX SPEED with the or key2 Press the OK key 3 Select the desired transmission speed with the or keyEnter a group name see ENTERING CHARACTERS on page 3 Press the OK key7 Press the START key ENTER GROUP NAMECHANGE 1 Select RAPID/SPEED with the or key2 Press the OK key 3 Select CHANGE with the or keyDELETE GROUPDELETE 3 Select DELETE with the or keyCHANGE 3 Select CHANGE with the or key4 Press the OK key 6 Edit the group name see ENTERING CHARACTERS on pageDELETE GROUP1 In step 3 on page 74, select DELETE with the or key 2 Press the OK keySTORING, EDITING AND DELETING PROGRAMS PROGRAMENTER ENTRYTX TYPE 11 To continue selecting another setting, press the OK keyXXXXXX 10 Select the program that you wish to store with the or keySUB ADD SETTING PROGRAMMING, EDITING, AND DELETING F-CODE MEMORY BOXESPROGRAMMING AN F-CODE MEMORY BOX 4 Select SUB ADD SETTING with the or key7 Select an unused box - - - - - - with the or key 8 Press the OK key12 Enter a passcode maximum 20 digits with the numeric keys 13 Enter the print passcode 4 digits with the numeric keys15 Press the START key to end the procedure 7 Select an unused box - - - - - - with the or key8 Press the OK key 12 Enter a passcode maximum 20 digits with the numeric keysS.A. CONF. BOX DELETECHANGE CHANGE/DELETE12 Press the OK key 13 Enter the print passcode 4 digits with the numeric keys14 Press the OK key 16 Press the OK keyCHANGE 9 Select CHANGE or DELETE with the or key10 Press the OK key 12 Press the OK keyCHANGE 9 Select CHANGE or DELETE with the or key10 Press the OK key 12 Press the OK keyREPORT ACTIVITY REPORTCOMM. SETTING 1 In Fax mode, press the SPECIAL FUNCTION keyCHANGING TO ENTRY MODE When the Rapid key overlay is openWhen the Rapid key overlay is closed ENTERING CHARACTERSCHARACTER ENTRY KEYS PROGRAMMINGCharacter Characters and functionINITIAL PROCEDURE FOR ENTERING CHARACTERS Entering symbolsEntering alphabetical characters example TPS Entering numbers exampleEntering special characters 1 Press the SP key2 Select the special character that you wish to enter with the keys 3 Press the OK keyTROUBLESHOOTING WHEN A TRANSACTION REPORT IS PRINTEDINFORMATION APPEARING IN THE TYPE/NOTE COLUMN Confidential reception ALWAYS PRINTS /NEVER PRINTSTROUBLESHOOTING Sending resultExplanation Reception resultWHEN AN ALARM SOUNDS AND A WARNING MESSAGE IS DISPLAYED Communication activity reportSolution alarm soundsSELF-DIAGNOSTIC FUNCTION MESSAGES DURING NORMAL OPERATIONTROUBLESHOOTING SolutionPROBLEMS AND SOLUTIONS ProblemSolution CheckTROUBLESHOOTING ProblemSolution CheckSYSTEM SETTINGS ADMINISTRATOR SETTINGS LISTSYSTEM SETTINGS FOR THE FAX FUNCTION Setting nameADMINISTRATOR SETTINGS MENU SYSTEM SETTINGSLevel LevelPROCEDURE FOR USING THE SYSTEM SETTINGS INITIAL PROCEDURE2 Select SYSTEM SETTINGS with the or key 4 Enter the five-digit administrator password with the numeric keysSYSTEM SETTINGS FOR THE FAX FUNCTION LIST SETTINGLIST PRINT/SET LIST PRINTINITIAL SETTING DIAL MODEPAUSE TIME SPEAKER VOLUME OWN PASSCODE SETTX/RX END SOUND TX/RX END SOUND LENGTHPBX SETTING EXTENSION TELDISTINCTIVE RING REMOTE RECEPTIONACCOUNT CONTROL ACCOUNT # SETDeleting a single account number Deleting all account numbersAUTO SUMMER TIME SETTING DISABLE FAX PRINT HOLDDATE & TIME SET SENDING FUNCTION RES. CON. SETROTATE TX AUTO REDUCE TXSEND MODE RECALL SETTING BUSYQUICK ON LINE TX PRINT STATION # IN RCVD DATARING TIMEOUT IN AUTO TX RECALL SET ERRRCV. FUNCTION AUTO COVER SHEET#OF RINGS AT. RX #OF RINGS MAN.RXRECEIVED DATA PRINT CONDITION DUPLEX RECEPTION8 1/2x11 RX REDUCE PRINT AUTO RCV REDUCE TO REGULAR SIZEFW. RX DATA RECEIVED DATA FW. STATION SETEARLIER OUTPUT ANTI JUNK FAXPOLLING PASSCODE # MODE POLLING SECURITYENTER JUNK FAX # POLLING SECURITYSPECIFICATIONS APPENDIXINDEX Symbols / NumbersPage Programming/settings Transmission using F-codesTroubleshooting Advanced transmission methodsSHARP ELECTRONICS Europe GmbH Sonninstraße 3, D-20097 HamburgSHAR~ SHARP CORPORATIONMX-FX13