Siemens HiPath Xpressions Unified Messaging user manual General

Mailbox Processing on the Telephone and the Voice Mail Service Voicemail

General

3Mailbox Processing on the Telephone and the Voice Mail Service Voicemail

PhoneMail and/or VMS allows you to operate and manage your mailbox using the telephone. Both systems function as both a telephone user interface (TUI) and the voice mail server im- plemented in HiPath Xpressions.

PhoneMail and VMS allow you to retrieve and manage different types of messages (voice mes- sages, fax messages, e-mails). You can also record voice messages for other users and sub- sequently send these messages. In addition, you have the option of directly addressing the mailbox of another subscriber to leave a message for this subscriber. You can forward calls re- ceived at your extension to your mailbox. The callers will hear a personal greeting or can leave a message in your mailbox. Various special functions such as the direct connection to the orig- inator of an incoming message are also included in the scope of functions. VMS also allows you to record and edit dictations and to broadcast messages.

All Xpressions users have their own mailbox on the Xpressions server. The mailbox can be ac- cessed with PhoneMail or VMS using any telephone (a telephone that is connected to the tele- phone system in your organization) or an external telephone (a telephone that sets up the con- nection to the telephone system in your organization via a CO code).

The following sections describe the entire range of functions. The range of functions has been restricted on your system if you are unable to access all services.

–You will find information about the operation of your mailbox using PhoneMail in Section 3.2; a quick reference guide to the menus and key sequences is provided in Section 3.2.10.

–You will find information about the operation of your mailbox using VMS in Section 3.3; a quick reference guide to the menus and key sequences is provided in Section 3.3.5.

3.1General

Please note the following information when using the Hicom 300/HiPath 4000 and HiPath Xpressions telephone systems in conjunction with the VMS voice mail system:

–The Hicom 300 and HiPath 4000 communication systems provide a feature for sup- pressing the display of your telephone number. You can configure this feature for all calls or for the next call only. If the display suppression feature is activated, all called users (also applies to internal calls) will be notified on the display that the caller is un- known.

–Using the "Manual PIN" feature provided in Hicom 300 and HiPath 4000 saves you from the otherwise obligatory task of entering a PIN for identifying yourself when you dial your own mailbox.

A31003-S2330-B690-2-7619, January 2003	3-1
HiPath Xpressions V3.0, User Manual