Siemens HiPath Xpressions Unified Messaging user manual Callback, Telephone Call To Contact

Mailbox Processing on the PC and the E-Mail Service

HiPath Xpressions Outlook Extensions

2.6.6Callback

To use the features offered by this service, the number of your phone must be managed in the HiPath Xpressions server. In addition, you must have the relevant authorization (such as CO trunk access) for establishing a telephone connection with the required user.

After you have initiated a telephone call and activated callback, your telephone will ring when the required user is free again. If you pick up, a telephone connection is set up to the required user with the number dialed (see below).

2.6.6.1Telephone Call To Contact

If you have selected a contact who is in a contact folder and is entered in the Business Phone or Mobile Phone fields, you can be connected to this phone number. To do this, click

Business Callback or Mobile Callback in the standard toolbar .

If you have selected a contact in a contact folder or if you have opened a contact who is entered in one or more telephone entry fields, you can be connected to one of these phone

numbers. To do this, click the Call selected or current item button in the standard toolbar. If the originator has more than one phone number, a drop-down menu containing the phone numbers is displayed after you click the button. After making your selection, you are connected with this phone number.

2.6.6.2Calling the Originator of a Message

If you open or select a message in any folder, from which the originator’s telephone number can be determined, you can connect to the originator of the message by phone. To do

this, click either Business Callback or Mobile Callback .

If you open or select a message in any folder, from which the originator’s telephone number can be determined, you can connect to the originator of the message by phone. To do

this click the Select or call current item button. If the contact has more than one phone number, a drop-down menu containing the phone numbers is displayed after you click the but- ton. After making your selection, you are connected with this phone number.

>in the contact folder for standard message saving (together with the relevant data) when starting up the Microsoft Outlook program. As a key for the search, the e-mail address is used for normal e-mail messages and the originator’s phone number is

used for voice messages. If the originator cannot be determined in the contact folder, in Exchange mail operation, the global Exchange address book is searched.To be able to determine the originator’s numbers, they must be entered as a contact

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HiPath Xpressions V3.0, User Manual