Siemens HiPath Xpressions Unified Messaging user manual Description of error

Mailbox Processing on the PC and the E-Mail Service

HiPath Xpressions Outlook Extensions

2.6.14.3Problems with SMS, Fax and Voice Messages Description of error:

After sending an SMS, fax or voice message from Microsoft Outlook, an error message from the server appears in your inbox stating that the message could not be sent.

Possible cause:

The entry in the E-Mail-Systemfield on the HiPath Xpressions tab sheet is incorrect. Correct this entry if necessary.

You are sending the message in “Microsoft Outlook Rich Text Format”. Ensure that the mes- sage is sent in "Plain text" format.

Description of error:

Incoming fax and voice messages are not displayed in the inbox with the corresponding icon. When you open the message, it appears in the form for normal e-mail messages.

Possible cause:

You are using Microsoft Outlook in Internet mail operation, but have entered Exchange as the e-mail system in the HiPath Xpressions tab sheet. To correct the problem, enter Internet as the e-mail system.

2.6.14.4Problems with the Address Book Description of error:

When using the address book search, the address book cannot find users.

Possible cause:

The Exchange server entered under the address book settings may be incorrect. Correct the server name if necessary.

2.6.14.5Problems with the Client Assistant Description of error:

After clicking the Client Assistant button, the browser cannot find the Internet page.

Possible cause:

The link entered in the HiPath Xpressions tab sheet may be incorrect. Correct the entry if nec- essary.

2-62	A31003-S2330-B690-2-7619, January 2003
	HiPath Xpressions V3.0, User Manual