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Siemens HiPath Xpressions Unified Messaging user manual Message Format

Models: HiPath Xpressions Unified Messaging

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Mailbox Processing on the PC and the E-Mail Service

HiPath Xpressions Outlook Extensions

2.6.5.2Message Format

If you are using Internet mail operation, you should select "plain text" as the message format when sending messages (Tools → Options → Mail Format → Message Format → Send in this message Format → Plain Text). If you have selected "Microsoft Outlook Rich Text" as the message format, the recipient or HiPath Xpressions server may not be able to read the mes- sage.

A31003-S2330-B690-2-7619, January 2003	2-35
HiPath Xpressions V3.0, User Manual

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Siemens HiPath Xpressions Unified Messaging user manual Message Format

Contents

HiPath Xpressions Page Contents A31003-S2330-B690-2-7619, January Contents Contents Contents Contents Contents Contents Unified Messaging with HiPath Xpressions OverviewDifferences Between E-Mail, Voice Mail and Fax Mail Telephone system data Data for telephone access via PhoneMailPreparations on Your Telephone/PABX User-specific dataData for PC access Data for telephone access via VMSUnified Messaging with HiPath Xpressions Unified Messaging with HiPath Xpressions Mailbox Processing on the PC and the E-Mail Service Mailbox Processing on the PC and the E-Mail ServiceHiPath Xpressions Client Netscape MessengerSystem Requirements Setting up an Account in Netscape Now click Mail Servers Receiving Messages with Netscape Sending Messages with Netscape Routing Messages to HiPath Xpressions Distribution listsFax Messages Routing Short Messages to a Mobile Telephone Importing the HiPath Xpressions Address Book into NetscapeMicrosoft Outlook Express Setting up an Account in Microsoft Outlook ExpressMailbox Processing on the PC and the E-Mail Service Mailbox Processing on the PC and the E-Mail Service Mailbox Processing on the PC and the E-Mail Service Mailbox Processing on the PC and the E-Mail Service Receiving Messages with Microsoft Outlook Express Routing Short Messages to a Mobile Telephone SMS Sending Messages with Microsoft Outlook ExpressMailbox Processing on the PC and the E-Mail Service Mailbox Processing on the PC and the E-Mail Service Microsoft Outlook in Internet Mail Operation Setting up an Account in MS Outlook Internet OperationSending Messages with MS Outlook Internet Operation Receiving Messages with MS Outlook Internet OperationMailbox Processing on the PC and the E-Mail Service Mailbox Processing on the PC and the E-Mail Service Outlook 2002 in Exchange Operation Outlook 2002 in Exchange OperationSending Messages using SMS as an Example Receiving MessagesSending Messages Mailbox Processing on the PC and the E-Mail Service Mailbox Processing on the PC and the E-Mail Service Mailbox Processing on the PC and the E-Mail Service Other HiPath Xpressions Addresses HiPath Xpressions Outlook ExtensionsSystem Requirements Installation Voice messages CallbackVoice output Fax on demandClient Assistant Hing for a user in the global Exchange addressesUninstallation Network Connection Starting Microsoft OutlookPhone Number OptionsCreating Input Forms Settings in Microsoft OutlookMessage Format HiPath Xpressions Tab This, click either Business Callback or Mobile Callback CallbackTelephone Call To Contact Calling the Originator of a MessagePlayback on the Telephone PlaybackCalling From the Exchange Address Book Either the Business Callback or Mobile Callback buttonSending an SMS to a Contact Short Message Service SMSSending an SMS to the Originator of a Message SMS Reply button8.3 Fax Messages Sending a Fax Message to the Originator of a Message Sending a Fax Message to a ContactFile → Send To → Mail Recipient as Attachment Sending a Fax Message From Your Workstation Viewing Fax Messages Mailbox Processing on the PC and the E-Mail Service Mailbox Processing on the PC and the E-Mail Service Mailbox Processing on the PC and the E-Mail Service Specify/Modify Remote Station Fax-on-DemandMailbox Processing on the PC and the E-Mail Service Retrieving a Fax Voice Messages Mailbox Processing on the PC and the E-Mail Service Sending a Voice Message to the Originator of a Message Sending a Voice Message to a ContactPlaying Back a Voice Message Mailbox Processing on the PC and the E-Mail Service Forwarding a Message with a Voice Comment Mailbox Processing on the PC and the E-Mail Service Address Book Mailbox Processing on the PC and the E-Mail Service Possible cause Analyzing and Correcting ProblemsProblems with Buttons Description of error Client AssistantDescription of error Problems with the Address Book Description of errorProblems with the Client Assistant Description of error Import from Internet Mail HiPath Xpressions Lotus Notes Extensions Settings for Unified MessagingGeneral Settings Tab Description Send Form Settings Tab Description Unified Messaging Settings Tab Description Sending Fax Messages Mailbox Processing on the PC and the E-Mail Service Cover Page Options Delivery Options DescriptionUsing the Lotus Notes Fax Printer Extension MiscellaneousOption Description Fax on Demand Menu item Description Displaying Received FaxesMailbox Processing on the PC and the E-Mail Service Sending SMS Messages Sending Voice Mails Function Description Mailbox Processing on the PC and the E-Mail Service Replying To a Message Via a Voice Comment Setting up an XPR Lotus Notes Address Sending Voice Mails Using Lotus Notes E-Mail ClientSending Messages Example Using Telephony Functions Under Lotus Notes Synchronizing Read/Unread MarksMaking a Telephone Call Web Browser HiPath Xpressions WebClientOverview of Functions HelpStarting the WebClient Starting and Exiting the WebClientNavigation Selecting a LanguageLogin Login via SSL Secure Sockets Layer SSL via Internet ExplorerSSL via Netscape Navigator Automatic Logoff Logoff Manual LogoffSMS Composing MessagesInserting File Attachments Mailbox Processing on the PC and the E-Mail Service Deleting File Attachments Selecting File AttachmentsSending Messages Sent ItemsIcon Description Checking the Send StatusChanging Sorting Sending Messages to Additional RecipientsDeleting Messages Receiving Messages Inbox Reading Text Messages Reading Fax Messages Listening to Voice Messages 100 Replying to MessagesOpening Message Attachments Forwarding MessagesReplying with the Original Message Replying without the Original Message101 102 Options103 User Data104 Changing a PasswordConfiguring Notifications Selecting Languages105 Changing the Telephone Password PIN for Telephone Access Changing Personal Identification Number106 Forwarding Enabling forwarding107 108 10.7 POP3 Access Data109 Overview of Functions110 Style sheets Netscape Communicator Settings on Your ComputerScreen Resolution HiPath Xpressions Mailbox112 Starting and Exiting the Client Assistant113 Logout Manual Logout Automatic Logout114 115 General ProcedureChanging Settings Saving Modifications116 117 User Data118 Changing Your Own PasswordLanguage Selection Supplementing User Data119 Voice Mail System SettingsChanging the Telephone Password PIN Selecting the Voice Mail System120 Caller options Configuring a Referral ExtensionMailbox Options Selecting User Prompts122 Configuring Forwarding Click Change keysMobility number Forwarding Incoming Calls123 124 Configuring ForwardingConfiguring Forwarding General Procedure Action Description125 126 Configuring Notifications127 128 Creating a New Notification129 130 131 Creating Distribution ListsCreating a Private Distribution List Editing Distribution Lists132 133 Adding Users to a Distribution List134 Deleting a Distribution ListFax Forms Selecting fax forms135 Time Profiles Creating Time Profiles136 After-hours greeting Message recording not allowedGreeting not interruptible Greetings138 Creating RecordingsPersonal Name Recording Name Recording Activate the Personal name recording option139 Creating and Editing Personal Greetings Creating Greetings Editing Greetings140 Default Output Devices Deleting Greetings141 Switching to the WebClient Prompt Description142 143 144 General Distribution lists Explanation of the SymbolsMemory Restrictions Default PrinterDefault Fax Device Referral ExtensionPrivate and Public Distribution Lists Additional Features in VMSDirect Callback Connection with the Originator of a Message Broadcast Call / Broadcast MessageIncorrect Entries User PromptsRepeating System Announcements Requesting Help PhoneMailTerminating the Connection Returning to the Main Menu VMSFinishing and returning to the main menu Operating your Mailbox with PhoneMail Access Options Using your own Mailbox Direct Access Dialing your own mailbox from your own extension Dialing your own MailboxChange answering options push Options in the Main MenuDialing your own mailbox from any extension Listen to/retrieve messages pushListening to/Retrieving Messages Playing Back Messages Options available when listening to the message header Message headerJump back to previous message header push 7 and then push Options available when listening to a message Jump ahead to next message category# Return to the main menu Options available after messages have been heard Options available when listening to Outbox messages # Cancel the function and continueAdding recipient numbers Deleting recipient numbers Cancel the function and continue Checking Recipient NumbersRecording and Sending Messages Selecting the Send Options During the recording processRequest Receipt or read receipt push 1 or Changing Answering Options Greetings and answering modeSelecting the send options for future delivery Re-enter the send options for future delivery push 1 orCall forwarding of your telephone NameMobility Mailbox deputyChanging the personal greeting Change referral extension number push 1 or Record nameRecord new name push 1 or Defining mailbox deputy numbers Defining a mobile phone number for call forwardingChanging Mailbox Options Defining the call forwarding settingsDisable call forwarding push 6 or Change the call forwarding destination push 1 orFaxtone detection PasswordSetting Set notifications# Cancel the function and continue Changing the user prompts Change passwordSetting notifications Select company telephone push 3 and then pushChange the destination number or callback number push Deactivate faxtone detection push Changing the language Activating/deactivating faxtone detectionChanging the playback options Terminate the mailbox connection ConnectionLeaving a Message for Mailbox Owners Dialing an External Mailbox Guest Access or Universal Access# Dial your own mailbox push the pound key Call Forwarding Forward AccessUsing the Mailbox with the Mailbox Key Callback Access For optisetFor Set 400/500/700 Call Forwarding for Mobile Phones Using your Mailbox for your Mobile TelephoneDialing your Mailbox Dialing your own mailbox from a mobile phone Callback accessRetrieve/listen to messages Key sequence Function Quick Reference Guide to the Menus and Key SequencesOperating your Mailbox with PhoneMail Changing answer options Key sequence Function During the recording of messages or greetingsA31003-S2330-B690-2-7619, January Connection Key sequence Operating your Mailbox using VMS Overview Using your own Mailbox Direct Access, Own Mailbox CodeIf necessary Default Edit Options Options in the Main Menu Direct Access KeyFunctionInbox Automatic playback of incoming messages Listen to message Push Push the pound key Push 0 and 5 in succession, enter the position Select a distribution list see Section Enable or disable user promptsInput formats voice message Input formats Mail messagePush the star key Start/stop recording comments Push Special send options Connection with a recipient of your choice Recording and Sending New Messages Inbox / Sent Objects Scroll previously sent messagesStart/stop recording of new message Push Operating your Mailbox using VMS Operating your Mailbox using VMS Listen to message Push Pause playback. Push # If the entry was incorrect Delete the call number entered Recording a DictationSelection options for recording and sending a dictation Enter the mailbox numberInput formats Jump to any position in the dictationOperating your Mailbox using VMS Enter the first user number into the new distribution list #If the entry was incorrect delete the new number entered Play back users Push the star keyOperating your Mailbox using VMS Select a personal greeting Answering Machine Functions ShortcutSetting up a Telephone Connection Enter the call number#If the entry was incorrect Delete the call number entered Key Function Description #If the entry was incorrect delete the number entered Change mailbox deputyChange referral extension #If the entry was incorrect delete the password entered Input format Configure User outcall notification / SMS notificationEnter the end time for the notification validity period Accept messages or info greeting feature Or alternatively Setting different greetings8Select special functions in main menu Save the greeting text Push the star key Switch to own mailbox Additional Options in Guest Access or Universal Access ModeEnter the extension number of the relevant user Select a user/device Call Forwarding CF, Forward Access Key sequence Function Listening to and forwarding incoming messagesOperating your Mailbox using VMS Send new message Add comments to a message and forward Record a replyOperating your Mailbox using VMS Recording and Sending New Messages Key sequence Function Send a message using the broadcast message feature Send a message using the broadcast call feature Record and send a dictation Key sequence Function Edit distribution list Create new distribution list push Key sequence FunctionPlay back the entries in a distribution list Delete entries from a selected distribution list Setting up a Telephone Connection from the Main Menu Delete entire distribution listsAnswering machine functions shortcut Key sequence Function Change user prompt language Define or change password Change the playback options Set a greeting for call forwarding CF Enable or disable call forwardingRecord personal greetings Connection to a user of your choice Dialing an External Mailbox Guest Access, Universal AccessAdditional options in universal access mode Direct connection to the attendant consoleFax Cover Fax Mail ServiceRequirements for Sending a Fax Requirements for Receiving a FaxFax Display Fax LogoSending a Sample Fax Message from MS Windows Explorer Fax Mail Service Sending a Fax at Favorable Rates Using Fax on Demand ServicesFax Mail Service SMS Features for GSM Short Message Service SMS for GSMApplication Options Sending Short Messages to GSM Users Sending Short Messages to GSM UsersShort Message Service SMS for GSM Adding an SMS address to the Netscape address book Sending SMS Messages from Intranet Pages Tips for Everyday Use Sending a Callback NumberShort Message Service SMS for GSM Abbreviation Definition AbbreviationsTIF, Tiff Index IndexIndex Index A31003-S2330-B690-2-7619, January Page 1PA31003-S2330-B690-2-7619