Siemens HiPath Xpressions Unified Messaging Operating your Mailbox with PhoneMail Access Options

Mailbox Processing on the Telephone and the Voice Mail Service Voicemail

Operating your Mailbox with PhoneMail

3.2Operating your Mailbox with PhoneMail

3.2.1Access Options

Xpressions users have the following access options:

●You can dial your own mailbox (direct access)

Dial the service access number for direct access and log onto the server by entering your telephone number and password. You now have access to all messages stored in your mailbox and to your mailbox settings. You can record messages for other users and sub- sequently send these messages.

Please refer to Section 3.2.2, “Using your own Mailbox (Direct Access)” for more informa- tion about direct access mode.

●You can dial an external mailbox (guest access)

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Dial the service access number for guest access and dial the extension number of the re- quired user. You can leave a message in the user’s mailbox or be transferred to a referral extension. This depends on how the user has set his/her answering options.

Please refer to Section 3.2.6, “Dialing an External Mailbox (Guest Access or Universal Ac- cess)” for more information about guest access mode. This access option is not available if the voice service is deactivated.

You can dial an external mailbox and access your own mailbox (universal access)

This is the same as guest access with the additional option of being able to access your own mailbox.

You can re-direct callers who dial your extension to your mailbox (forward access).

Calls received at your extension are then forwarded to your mailbox. Callers can leave a message for you in your mailbox. You can, therefore, use the mailbox as an answering ma- chine. Please refer to Appendix , "Call Forwarding (Forward Access)" for more information about forward access mode. This access option is not available if the voice service is de- activated.

●You can transfer callers to your mailbox (transfer access)

If you would like to give the caller the option of leaving a message for someone else or if the caller is unable to enter a user’s extension number or if this extension number is to re- main hidden from the caller, you can connect the caller directly to the mailbox by dialing the transfer access number. This option is of particular interest if you are responsible for switching calls.

●You can access your mailbox using the mailbox key on the telephone (Callback access) if your mailbox contains new messages.

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HiPath Xpressions V3.0, User Manual