Boot Modes, Entering Diagnostic Mode | ADIC SNC 5100, Scalar 1000

SNC 5100

Diagnostic Command Reference

This section specifies the procedures used when diagnostics are required.

Boot Modes

The SNC 5100 has two modes of operation: normal mode and diagmode. Two commands are available from the service terminal to reboot the SNC 5100 to the desired mode. The SNC 5100 remains in the existing mode until it has been directed to reboot in the other mode.

When the SNC 5100 is booted in diagmode, the command prompt displayed on the service terminal is diagmode >. While in diagmode, a limited command set is available for testing the SNC 5100 interfaces. In addition, the device drivers for the Ethernet, Fibre Channel, and SCSI interfaces are disabled so loop back tests can be performed on them.

Entering Diagnostic Mode

Use the diagBoot command when the special features of the SNC 5100’s diagnostic module are required.

Follow this procedure to enter diagnostic mode.

Step 1. Stop all I/O.

Caution

Before entering diagmode, you must disconnect all SCSI and FC cables from the SNC 5100. If you do not, the data on the attached tape devices will become corrupted.

Step 2. Shut down the SNC 5100.

Step 3. Remove the Ethernet cable, if installed.

Step 4. Connect the terminal to the Service Port.

Step 5. Turn on the SNC 5100 and wait for it to finish booting.

Step 6. If the command prompt displayed on the service terminal is diagmode > , proceed with the appropriate diagnostic tests.

Boot Modes

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ADIC SNC 5100, Scalar 1000 manual Boot Modes, Entering Diagnostic Mode

Contents

User Guide Copyright Notice Europe Copyright Notice Introduction Install the SNC Maintenance Action Plans Removal and Replacement Procedures Connecting to the Service Port Service Port Command ReferenceDiagnostic Command Reference Glossary Post Error CodesWarranty and Eula Startup Message Reference Safety Notices Safety InspectionWelcome External Machine Check Remove AC PowerSafety Label Check Safety Label Environmental Notices and Statements Fusing RequirementsLaser Safety Lithium Battery Electronic Emission Statements General RestrictionsUsage Restrictions Regulatory Notices European Community Compliance Statement Industry Canada Compliance Statement SNC CE Notice Documentation Overview Configuration Overview Configuration Support Address MappingInterface Protocol Awareness Gbic speed Cable Type Distance Hardware Product Description and FeaturesFibre Channel Interfaces Fibre Channel Connections Ultra2 Scsi I/O Interfaces Scsi Command Support Service PortEthernet LEDs LED Indicators Scsi Supported Platforms Operating Specifications Supported DevicesOperating Environment Power Requirements Power Consumption SNC Operating Specifications 00020-02 Pre-installation Procedure Pre-Installation ChecklistStep Actions Comments and References Installation Checklist Installation Procedure Installation Checklist See the setHost port,OS Host Utility Software Host Utility Software Maximum Number of LUNs Post-InstallationOther Installation Issues Attaching Scsi Devices Wide and Narrow Scsi Buses Transfer Rates Ultra, Fast, and Asynchronous MB/Sec Devices Table of Scsi Terminology and LimitationsScsi Trade Association Terminology Max Bus Endorsed Terminology Max. Bus Speed Lengths Scsi Bus Termination Problems on the Scsi Bus Multiple devices at the same ID Bent pins in a Scsi connectorMissing terminator at the end of a Scsi bus Excessive termination Mixed cable types Host Bus Adapter SetupFuses Inadequate cables Installing the SAN Explorer Installing the Host Registration ServicePower-Up and Boot Sequence Guidelines SNC SNC Other Installation Issues 00020-02 Component Subsystem Go To Maintenance Action Plans Troubleshooting Table Event Codes and Actions Check Event LogReview all visual observations and Event Codes against on Code Level1 Threshold Event Viewing Default Action2Event Codes and Actions Description Code Level Threshold Event Viewing Default Action LIP Description Code Level1 Threshold Event Codes and Actions Health Check Event Descriptions Heartbeat Event Descriptions Action Reference Table Action Reference TableAction Number Event Viewing Levels Event Code or Obvious SymptomStart MAP Event Viewing Levels Visually Inspect LEDs Adic Management Console version Check for Problems on Attached DevicesCheck SNC 5100 Product Versions Check Host Versions Hardware version Firmware version Stop all I/O Remove the Ethernet cable if installed Quick Component CheckPerform Health Check Check the Host Event Log Database Full MAP Device Access MAP Check Scsi Channel Devices Check Fibre Channel Port Status Check Channel Zoning Settings Scsi Channel MAPGet Scsi Information for the SNC Check Attached Scsi Devices from the Service Port Compare Listed versus Supported Devices Compare Listed versus Physical Devices Check Scsi Bus Termination Type Check for Multiple Scsi IDs Improper Device Type Examine Scsi Cables Scsi Health Check Examine Scsi Connectors Scsi Loop Back Test Isolating Scsi devices Testing Scsi Cables Restore Scsi Setup Verify Fibre Channel Connections Fibre Channel MAP Test Gbic Fibre Channel Loop Back Test Examine Cables Testing Fibre Channel Optical Cable Replace Fibre Channel Device Replace Fibre Channel Cable Temperature MAP MAP for the SNCObserve Operational LED Behavior Temperature Warnings or Alarms Received Notification of Problems in Temperature Subsystem Fan Speed is in Warning or Alarm Range Power MAP Ethernet Port on Faceplate Ethernet MAP SNC Example SN60023 ifShow SNC Display of failed Ping test Verify that the diagmode prompt is displayed From the service terminal, enter the diagBoot commandFrom the service port, enter the elTest command Step If both addresses are the same, go to step Service Port MAP Check the RS-232 Cable Check Connection with Boot Messages Virtual Private SAN Scalar Firewall Manager Settings MAP Check Scalar Firewall Manager Access SettingsPerform these steps if SFM devices are unavailable Verify Host Access to Devices SNC Page Handling Electrostatic Discharge-Sensitive Parts Removal and Replacement Procedures Replacing the Gbic Removing and Replacing the GbicBefore Removing or Replacing the Unit Removing the Gbic Removing the SNC Removing and Replacing the Unit Final Diagnostic Tests Replacing the SNCFinal Test Preparation Test Fibre Channel Port Fibre Channel Tests Ethernet Test Test Scsi Port 1Test Scsi Port 3 For more information, see Network Setup for the SNC Network Setup for the SNC Ethernet Port , Pre-Installation Checklist, onEnter the hostNameSet command to set the Host name For more information, see the hostNameSet command on Foster ethAddrSet 10.0.0.2 Updating the SNC Checklist Post-Repair Checklist Post-Repair Checklist Start the Adic FcShowDevs SNC Post-Repair Checklist 00020-02 DB-9 RS-232 Connector Pin Assignments Service Port Connections Null Modem Cable Connections Connecting the Service TerminalHardware Required Lists the null modem cable connections Verifying the Connection Initial Setup of HyperTerminal Updating SNC 5100 Firmware Updating Firmware and Configurations Loading a Configuration File Saving a Configuration File Zmodem Status Code Table Zmodem Status CodesStatus Description Code Setting the Real Time Clock Setting the Time and Date Adding a Host System Running Timeserver For more information, see the tzSet timezone command on Disabling the Timeserver Host For more information, see the setTimeHost command on Synchronizing the Real Time Clock with a Timeserver For more information, see the rtcSetCurrent command on Managing the SNC CommandsCommands Listed Alphabetically byFunction Command or Command Description Group Command and Control Ethernet Network Command or Command Description GroupDiagnostics Environmental Sensors Event Logging Fibre Channel Flash File System Health CheckHelp Product Data Scalar Firewall Manager Scsi Startup ArptabShow ClearReservationdevIdParameter Value CsClearLogFile CleHelpCleShow LUN CleShowAll DiagHelp DiagBootDiagHelp command displays a list of the diagnostic commands DateSetFromRTC Option DisableCC option number EnableCC EnvMonShowChannel Name Description EnvMonRangeShow EthAddrGet EthAddrSet FcConnTypeGet portParameter Value Meaning FcFibreSpeedGet port FcConnTypeSet port,connection FcGbicShow port FcFibreSpeedSet port,speed Finisar Corp GBIC. Specifying the port number is optional FcPortModeGet port Value Port Mode FcRestart port FcPortModeSet port,mode Level Meaning FcShow level Ctlr Id Ext. Fifo FcShowDevs FcTxDisable port FcTxEnable portFcShowNames GateAddrSet GateAddrGet Help command displays a list of the shell commands TerminalHelp Commands 133 00020-02 HlthChkHelp HlthChkIntervalGetHlthChkIntervalSet Host add,hostname,ipAddress HlthChkLevelGetHlthChkLevelSet HlthChkNow Following is an example of host file contents WhereHost delete,hostname Host list IcmpstatShow HostNameSetHostShow HostTypeShow IfShow InitializeBox InetstatShow IpstatShow LicenseShowLoggerDump number File are displayed starting with the most recent events SN600393LoggerDumpCurrent level MacShow Ls or ll MapCompressDatabase Ethernet interface MapRebuildDatabase MapHelp MapShowDatabase SNA MapShowDevs MapWinnowDatabase MapWinnowDatabaseLun dev IDMbufShow NetHelp Administrator Rdate timeserver NormalBoot ReserveShow Viewing Levels RebootReset ReserveShow level RestartScsi channel Ridtag valueOn original equipment, the RID tag will be blank Route add,destination,gateway Route Route list command lists the existing routes Route delete,destination,gatewayRoute list RtcSetCurrent String ScsiAltIdSet channel,id ScsiAltIdGet channel ScsiHostChanSet channel,mode ScsiHostChanGet channel ScsiHostIdGet channel ScsiHostIdSet channel,idScsiRescan channel ScsiResetDisableSet channel,mode ScsiResetDisableGet channel LUN ScsiShow ScsiTermGet channel ScsiTermSet channel,terminationSetFcFrameSize channel,size SetHost port,OS SetFcHardId channel,id Value Meaning SetNettime value SfmAccessApply SetSnaCCLun newLUNSetTimeHost SfmActiveSet SfmAccessClear disable codeSfmAccessSet hostindex,Starting LUN,Ending LUN,Access Access Value SfmConnectionSet hostindex,host connection string SfmFeatureEnable license key stringFollowing command example shows SFM information for host Id If SFM is already active, the following is displayed SfmInactiveSet If SFM is already inactive, the following is displayedSfmNameSet hostindex,name string Hostindex Meaning SfmShow hostIndex SfmSparseAccessSethostindex,LUN string,Access SfmTypeSet hostIndex,OS type stringShellLock ShowVersions ShowBox SnmpCommunitiesShow SncFeatureEnable licensekeystring SnmpHelp SnmpHelp command displays a list of the snmp commands SnmpWriteCommunityAdd string,view SnmpReadCommunityAdd string ,viewSnmpReadCommunityRemove string SnmpTrapCommunitySet string,view SysConfigShow SysNodeNameModeSet ModeSnmpWriteCommunityRemove string Mode Definition SysNodeNameModeShowSysVpdShow or sysVpdShowAll OEM Adic IBM Data for the Fibre Channel Gbic Gbic NV RAM CPU Targets Sz filename TcpstatShow TrapDestRemove ipAddress TrapDestAdd ipAddress TrapDestShow TzSet timezoneUdpstatShow User UserAdd username,passwordUserDelete username,password Uptime Version UserHelp command displays a list of the user commandsUserList UserHelp SNC Entering Diagnostic Mode Boot Modes Manual Health Check Special ProceduresRestoring Normal Mode Health Check Event Log Dump Retrieving the Code 43 Dump File SNC Diagnostic Commands Boot Mode Commands FcSlotTest ElTest Unsuccessful Fibre Test ScsiChannelTest x,y Unsuccessful Scsi Test cable not plugged SupportDump ShowBox also lists the cabling requirements for each slot EnvMonShow dmva reserveShow ROM Init Post Boot Behavior Initial Post Simple Access Test Bitwalk Test Memory SizePattern Test Identify and Execute bootrom Secondary PostAddress Test Start of Bootrom Post Service Menu After completing the memory tests Post will display Cold boot from Alternate bootromCold Boot from primary bootrom Button may be depressed any time during the memory tests Error Displays Receive new boot image from serial portFull Version information SNC Post Service Menu 00020-02 See the sample code below Bootrom Messages LIC Initialization Messages Final Startup Messages SNC Bootrom Messages 00020-02 Differential Ended Dynamic Random Access MemoryMaintenance Action Plan Basic Input/Output System SAN Replication Services Power-On Self testReplacement Identification Synchronous Dynamic Random Access Memory Adic Limited Product Warranty Warranty and Eula Adic Limited Product Warranty 00020-02 Adic End User License Agreement Adic End User License Agreement 00020-02 Adic End User License Agreement 215 00020-02 SNC Index Bootrom 110, 171 Post MAP SNC 220 00020-02