Pages print, but are blank.
The operating system is malfunctioning.
The toner cartridge is defective or out of toner.
Exit Windows and reboot the computer. Power the
Gently shake the toner. if necessary. See page 156.
If necessary, replace the toner cartridge.
The illustrations print incorrectly in Adobe Illustrator.
The file may have blank | Check the file to ensure that it does not |
pages. | contain blank pages. |
Some parts, such as the | Contact a service representative. |
controller or the board, |
|
may be defective. |
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|
The setting in the software | Print the document by selecting Download as |
application is wrong. | Bit Image in the Advanced Options window |
| of the Graphic properties. |
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Printing Quality Problems
The inside of the
Condition
Light or faded print
Toner specks
Suggested solutions
If a vertical white streak or faded area appears on the page:
The toner supply is low. You may be able to temporarily extend the toner cartridge life. See page 156. If this does not improve the print quality, install a new toner cartridge.
The paper may not meet paper specifications; for example, the paper is too moist or too rough. See "Paper Specifications" on page 200.
If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See page 77.
A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. See "Paper Specifications" on page 200.
The paper may not meet specifications; for example, the paper is too moist or too rough. See "Paper Specifications" on page 200. The transfer roller may be dirty. Clean the inside of your multi- function printer. See page 153.
The paper path may need cleaning. See "Cleaning the Drum" on page 159.
Dropouts
If faded areas, generally rounded, occur randomly on the page: