Chapter
7
Troubleshooting and Radio Tests
Troubleshooting
Successful troubleshooting of a wireless system is not difficult, but requires a logical approach. It is best to begin troubleshooting at the AP radio, as the rest of the system depends on the AP for synchronization data. If the AP has problems, the operation of the entire wireless network is affected.
When communication problems are found, it is good practice to begin by checking the simple things. Applying basic troubleshooting techniques in a logical progression can identify many problems.
Multiple Communication Layers
It is important to remember the operation of the network is built upon a radio communications link. On top of that are two data
Radio Configuration
There are over 50 parameters in the TS Wireless MS. With so many settings, a parameter may be incorrectly set, and then what was changed is forgotten.
To help you avoid these problems, we recommend creating an archive of the transceiver profile when your installation is complete in a Configuration File. This file can be reloaded into the transceiver to restore the radio to the factory defaults or to known working settings. For details on creating and archiving Configuration Files, see PING Utility Menu in chapter 3.
Assistance
If problems cannot be resolved using the guidance provided here, contact technical support for recent software or firmware updates, general troubleshooting help, and service information.
