HP Pro 4300 C9H70UT C9H70UT#ABA manual Numerical printer messages, Cartridge on

Numerical printer messages

Table 42. Numerical printer messages

Message	Description	Action
10.00.00	The printer is unable to read the	1.	Open the top cover, remove
SUPPLIES MEMORY ERROR	electronic information (e-label) on		the print cartridge, and
or	the print cartridge so that the		reinstall it. See “Print
	printer can keep track of the page		cartridge” on page 137.
10.10.00	count for the print cartridge.	2.	Install a new HP print
SUPPLIES MEMORY ERROR			cartridge.
For help press	XX Description	3.	Check the connection
	00 memory error on the cartridge		between the
	10 memory device not found		DC controller PCA
			(location J97) and the
	YY Description		memory chip on the print
	00 black print cartridge		cartridge (location J600).
		4.	Replace the memory chip
			cable and contact assembly.
		5.	Replace the
			DC controller PCA. See
			“DC controller PCA” on
			page 181.
13.XX.YY	A duplex job was physically	1.	Press the HELP ( ) button
DUPLEX JOB INTERRUPTED	interrupted as the paper was		for more information.
For help press	momentarily routed to the output	2.	Remove the specified
	bin during duplexing.		number of pages from the
alternates with			output bin.
	This error is usually caused by a	3.	Press the SELECT ( ) button
13.XX.YY	user attempting to grasp the edge		to continue printing.
DUPLEX JOB INTERRUPTED	of the page as it exists the top	4.	Replace the duplexer.
DISCARD TOP SHEET AND PRESS	output bin during the duplexing	5.	Replace the DC controller
	process.		PCA. See
or			“DC controller PCA” on
			page 181.
13.XX.YY
DUPLEX JOB INTERRUPTED		NOTE: IF JAM RECOVERY = OFF
DISCARD TOP TWO SHEETS AND		some pages will not be reprinted.
PRESS		Resend the missing pages.

274 Troubleshooting Q2431-90912