HP Pro 4300 C9H70UT C9H70UT#ABA manual JAM in Output Device

Table 42. Numerical printer messages (continued)

Message	Description	Action
13.12.10	A page did not arrive at the	1.	Press the HELP (	) button
JAM IN OUTPUT DEVICE	stacker or staple/stacker		for detailed information.
For help press	inlet sensor in the specified time.	2.	Press the UP ARROW (		)
			button and the
The event log records this error			DOWN ARROW (	) button to
message as 13.12.0A			step through the instructions
		3.	Open the jam-access door
Note:			and remove all of the pages.
The stacker or stapler/stacker LED			Close the access door.
		4.	Verify that the output bin
blinks in amber.
			deflector (in the printer) is
			operating correctly.
		5.	If this error message persists,
			replace the stacker or stapler/
			stacker.
13.12.11	A jam was detected when the	1.	Press the HELP (	) button
JAM IN OUTPUT DEVICE	stacker or stapler/stacker power		for detailed information.
For help press	was turned on.	2.	Press the UP ARROW (		)
			button and the
The event log records this error			DOWN ARROW (	) button to
message as 13.12.0B		3.	step through the instructions.
			Remove all of the pages from
Note:		4.	the output bin.
The stacker or stapler/stacker LED			Open the jam-access door
blinks in amber.			and remove all of the pages.
			Close the access door.
		5.	If this error persists, replace
			the stacker or the
			stapler/stacker.
13.13.00	A page is jammed inside of the	1.	Press the HELP (	) button for
JAM INSIDE DUPLEXER	duplexer.		detailed information about
For help press			clearing the jam.
		2.	Press the UP ARROW (		)
			button and the
			DOWN ARROW (	) button to
			step through the instructions.
		3.	Check the inside of the
			duplexer for scraps of media
			that might have been torn off
			when a jam was cleared.
		4.	Turn the power off. Remove
			the duplexer and turn the
			power on. If this error
			persists, replace the
			DC controller PCA. See
			“DC controller PCA” on
			page 181.
		5.	Replace the duplexer.
13.1C.00	A jam exists in the fuser area. The	1.	Remove the fuser.
FUSER JAM	media is probably wrapped	2.	Turn the blue knob to remove
For help press	around the fuser roller.		the jammed media.
		3.	If necessary, replace the
			fuser. See “Fuser” on
			page 162.

280 Troubleshooting Q2431-90912