HP Pro 4300 C9H70UT C9H70UT#ABA manual Critical hardware error has Turn the printer off and then

Models: Pro 4300 C9H70UT C9H70UT#ABA

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Table 42. Numerical printer messages (continued)

Message

Description

Action

 

 

 

 

79.XXXX

A critical hardware error has

1.

Turn the printer off and then

PRINTER ERROR

occurred.

 

on.

To continue turn off then on

 

2.

If the problem persists, reseat

 

 

 

the firmware DIMM.

 

 

3.

Reseat the formatter.

 

 

4.

Go to htpp://www.hp.com/

 

 

 

support/LJ4200 or htpp://

 

 

 

www.hp.com/support/

 

 

 

LJ4300. Select Download

 

 

 

Drivers and Software. Check

 

 

 

for the latest firmware image

 

 

 

version at the bottom of the

 

 

 

page. If this firmware image

 

 

 

is newer than the one

 

 

 

installed on your printer and

 

 

 

your printer can receive a

 

 

 

firmware update, download

 

 

 

the newer firmware upgrade.

 

 

 

Not all HP LaseJet 4200/

 

 

 

4300 printers can receive

 

 

 

firmware upgrades.

 

 

5.

Replace the formatter. See

 

 

 

“Formatter assembly” on

 

 

 

page 161.

 

 

6.

Replace the firmware DIMM.

 

 

 

See “Firmware DIMM” on

 

 

 

page 160.

 

 

 

 

8X.YYYY

The EIO accessory card in slot X

1.

Turn the printer off and then

EIO ERROR

has encountered a critical error.

 

on.

 

 

2.

If the problem persists, reseat

 

 

 

the EIO card.

 

 

3.

Replace the EIO card.

 

 

4.

Replace the formatter

 

 

 

assembly. See “Formatter

 

 

 

assembly” on page 161.

 

 

 

 

294 Troubleshooting

Q2431-90912

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HP Pro 4300 C9H70UT C9H70UT#ABA manual Critical hardware error has Turn the printer off and then