HP Pro 4300 C9H70UT C9H70UT#ABA manual Stapler/stacker paper path test, Damaged

Stapler/stacker paper path test

1.Press the SELECT ( ) button to open the menus.

2.Use the UP ARROW ( ) button or the DOWN ARROW ( ) button to scroll to CONFIGURE DEVICE, and then press the SELECT ( ) button.

3.Use the UP ARROW ( ) button or the DOWN ARROW ( ) button to scroll to STAPLER STACKER, and then press the SELECT ( ) button.

4.Use the UP ARROW ( ) button or the DOWN ARROW ( ) button to scroll to STAPLES, and then press the SELECT ( ) button. Scroll to ONE, and then press the SELECT ( ) button.

5.Press the Pause/Resume button to exit the submenus.

6.Press the SELECT ( ) button to open the menus.

7.Use the UP ARROW ( ) button or the DOWN ARROW ( ) button to scroll to DIAGNOSTICS, and then press the SELECT ( ) button.

8.Use the UP ARROW ( ) button or the DOWN ARROW ( ) button to scroll to PAPER PATH TEST and then press the SELECT ( ) button.

9.Use the UP ARROW ( ) button or the DOWN ARROW ( ) button to scroll to DESTINATION, and then press the SELECT ( ) button. Scroll to OPTIONAL BIN 1, and then press the SELECT ( ) button.

10.Use the UP ARROW ( ) button or the DOWN ARROW ( ) button to scroll to COPIES, and then press the SELECT ( ) button. Scroll to 10, and then press the SELECT ( ) button.

11.Use the UP ARROW ( ) button or the DOWN ARROW ( ) button to scroll to PRINT TEST PAGE, and then press the SELECT ( ) button. The printer will print 10 test pages and send them to the stapler/stacker where they are stapled.

Table 76. Printer connection area jam troubleshooting

Possible cause

Recommended action(s)

Printer connection area jam with the leading edge of the media sticking out of the top of the printer.

The feed motor is defective.	● Turn the printer off and then on again. Verify that the feed rollers rotate
	correctly. If the rollers do not rotate, replace the stacker or
	stapler/stacker.
Worn, dirty, or defective feed	● Clean the rollers if they are dirty. If necessary, replace the stacker or
rollers.	stapler/stacker.
The inlet sensor (PS1101)	● Inspect the inlet sensor (PS1101). See “Location of the stacker and
arm cannot move freely or is	stapler/stacker switches and sensors” on page 345. Verify that the sensor
damaged.	arm can move freely. If necessary, replace the stacker or stapler/stacker.
The inlet sensor (PS1101)	● Reseat the inlet sensor (PS1101) spring. See “Location of the stacker
spring is defective or	and stapler/stacker switches and sensors” on page 345. If necessary,
damaged.	replace the stacker or stapler/stacker.
The stacker or stapler/	● Replace the stacker or stapler/stacker.
stacker PCA is defective.

328 Troubleshooting Q2431-90912