HP Pro 4300 C9H70UT C9H70UT#ABA manual See Location of printer, and Fuser on

Table 42. Numerical printer messages (continued)

Message	Description	Action
13.06.00 and 13.12.00	A page is jammed near the rear	1.	Press the HELP (	) button for
JAM INSIDE REAR DOOR	output door.		detailed information about
For help press			clearing the jam.
		2.	Press the UP ARROW ( )
			button and the
			DOWN ARROW (	) button to
			step through the instructions.
		3.	Check the paper width and
			fuser delivery sensors
			(PS106, PS108) and verify
			that the sensor arms move
			freely. (See “Location of
			printer switches and sensors”
			on page 336.)
		4.	Check the inside of the
			duplexer for scraps of media
			that might have torn off when
			a jam was cleared.
		5.	Replace the media-size
			sensor (PS106) and fuser.
			See “Location of printer
			switches and sensors” on
			page 336 and “Fuser” on
			page 162.
		6.	Turn the power off. Remove
			the duplexer and turn the
			power on. If the error
			message persists, replace
			the DC controller PCA. See
			“DC controller PCA” on
			page 181.
		7.	Replace the fuser (PS108).
			See “Fuser” on page 162.
		8.	If the error message appears
			frequently, see “Paper-path
			troubleshooting” on
			page 295.

278 Troubleshooting Q2431-90912