HP Pro 4300 C9H70UT C9H70UT#ABA manual Install the paper-feed, Assembly sensor flag on, Sensors on

Table 42. Numerical printer messages (continued)

Message	Description	Action
13.01.00. or 13.03.00	A page is jammed in tray X.	1.	Press the HELP (	) button
JAM IN TRAY X			for detailed information about
For help press	A 13.01.00 error message		clearing the jam.
	indicates that the media did not	2.	Press the UP ARROW ( )
or	arrive at the pre-feed		button and the
	sensor (PS102) within the		DOWN ARROW (	) button to
13.03.00	specified time.		step through the instructions.
PAPER JAM OPEN INPUT TRAYS		3. Check that the paper-out
THEN OPEN AND CLOSE TOP COVER	A 13.03.00 error message		sensor in the specified tray is
	indicates that the media did not		functioning properly.
	arrive at the top-of-page	4. Clean the pickup roller. If it is
	sensor (PS103) within the		worn or damaged, replace it.
	specified time.	5. Clean the feed and
			separation rollers. If they are
	NOTE:		worn or damaged, replace
	The 13.01.00 error can also be		them (always replace both
	caused by the failure of the		rollers at the same time).
	paper-level sensor (PS107). If this	6. Verify that the pre-feed
	sensor fails, the lifter motor does		sensor (PS102) is installed
	not rotate to lift the paper tray		correctly. See “Correctly
	plate.		install the paper-feed
	This error can also be caused		assembly sensor flag” on
	when the printer attempts to		page 197.
	pickup media from a tray that is	7. Open and close the specified
	empty, but the paper-out sensing		tray while watching the
	mechanism for that tray has failed		control-panel display. A short
	and the printer senses that the		delay should occur between
	tray appear to be loaded.		when the tray closes and the
			tray-size message appears
			on the control-panel display.
			If there is no delay and you
			do not hear the tray-lift motor
			lift the tray plate into place,
			replace the tray’s stack
			position sensor
			(PS107, PS802, or SR2).
			See “Printer switches and
			sensors” on page 336,
			“500-sheet feeder switches,
			sensors, solenoids,
			and PCAs” on page 340, or
			“1,500-sheet feeder switches,
			sensors, solenoids,
			and PCAs” on page 343.
		8. Replace the tray X pickup
			solenoid.
		9. Replace the tray 1
			paper-pickup assembly. See
			“Tray 1 paper-pickup
			assembly” on page 192.
		10. Replace the paper-feed
			assembly. See “Paper feed
			assembly” on page 195.

276 Troubleshooting Q2431-90912