Q:I don’t want to install a dedicated phone line for my fax machine, so I’ve con- nected the machine to a PBX phone system. When I get a fax call, all the phones ring. How do I prevent this?
A:Call your PBX manufacturer or telephone company for assistance. They may be able to convert one of the PBX lines for use only by your fax machine.
Q:Sometimes when I dial a fax call by using either the optional handset or MONITOR/CALL, I don’t hear the fax receiving tones from the other machine. Am I doing something wrong?
A:When this happens, try pressing START (and then hanging up the optional handset if you’re using it), as usual. It’s possible you’re calling an older, non- standard fax machine that doesn’t emit answering tones. Even a few Group 3 faxes (see “Glossary,” page 3.15) on the market sound a sending tone but don’t sound a receiving tone. After you transmit, call the person at the other fax machine’s location to see if that person got your document.
Q:I inserted a document in the feeder and dialled a fax number, but my machine didn’t transmit the document. Instead, “ ** Auto Redial **” now appears on my LCD. What does this mean?
A:The remote fax machine was busy, so your machine will try the call again, auto- matically. As long as it hasn’t stored more than 99 delayed commands (counting automatic redials), your machine should still accept commands from you. If it has exceeded this quantity and will accept no more commands, try cancelling one of the delayed commands (see pages 2.18). If the machine still won’t cooper- ate, keep cancelling commands until it does.
Q:The specifications (page AI.1) list an average
A:We base this specification on transmission of an
•The pages you send may be darker, or otherwise contain more information, than
•The transmission time measured for test documents doesn’t include hand- shake time — the time during which two fax machines “introduce” themselves to each other and “agree on” the parameters of the call.
•The specification time is based on the use of normal resolution mode. You may be using fine, superfine or greyscale transmission, each of which takes longer than normal mode.
Just in case …
Q:What’s a default?
A:A default is a setting that your machine will always refer to if nothing else is programmed. For example, you can set the default for this machine to send a fax by using its memory. If you set this action as the default, that’s how your machine will always send a fax, until you tell it to do differently.
Reports
Q:I called the number
A:The numbers you enter using the fax keypad are temporarily stored in a mem- ory “buffer”, and it’s only the last part of the phone number that the buffer “remembers.” An easy way to avoid getting incomplete telephone numbers on your printouts is to store your most frequently used numbers as
Receiving faxes
Q:My fax never answers. What’s wrong?
A:Check to make sure your fax machine is properly connected to a working AC power outlet and phone jack (see pages 1.6– 1.8). If you’re using a second phone with your machine, make sure it’s connected properly (page 1.9).
Q:Sometimes when I answer my machine with the optional handset, I hear a beeping sound that repeats every few seconds. Is this a fax?
A:Yes. When you hear these fax tones, someone is trying to send you a fax. Next time, press START and hang up the handset. Your fax will receive the message.
Q:Does my fax machine have to be plugged in to the AC power jack to receive a message?
A:Yes. Your phone will ring if the phone line is connected, but you can’t receive a fax unless your fax machine is plugged into both the phone jack and the AC power jack. Make sure your fax machine is always plugged in so you never miss an important fax message.
Q:Can I receive a fax if I’m using the phone on my machine?
A:You can receive a fax from the person to whom you’re talking. When that per- son has a document ready in his/her machine’s feeder, press START.
3.13
