Troubleshooting for Printing, 204 | Toshiba 810 instruction

Troubleshooting for Printing

This section provides troubleshooting tips for printing.

Maintaining optimal system performance

The GA-1140 does not require maintenance. Beyond the routine requirements of servicing and maintaining the copier and replenishing consumables, there are a few things you can do to improve the overall performance of your system:

Reduce unnecessary two-way communication.

If users notice that the server is frequently too busy to receive jobs, it may be because several users are running utilities that are updated often. Large numbers of remote users running the Fiery WebTools (optional) may have a significant effect on GA-1140 performance.

Schedule the printing workload by checking job ticket information before printing.

Print jobs with the same output and paper specifications together to minimize paper changes. Also, print routine jobs while you prepare to print jobs with special instructions or special media.

Troubleshooting

In case of problems, and before you call for service, check the guidelines in this section. If you are unable to resolve the problem, make a note of the error condition and contact your authorized service/ support center.

This section provides some troubleshooting guidelines should a problem arise. If you are unable to resolve a problem after referring to this section, contact your site operator or administrator.

General Printing Problems

You cannot connect to a GA-1140:

Make sure that the GA-1140 is not being calibrated from the Operation Panel.

If the GA-1140 is being calibrated from the Operation Panel, you can select it in the Chooser, but you cannot connect to it. This insures that only one person is calibrating the server at any time and that print jobs do not use unexpected calibration.

You cannot select or view one of the queues:

Have your system administrator enable the queue in Setup.

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Toshiba 810 manual Troubleshooting for Printing, Maintaining optimal system performance, General Printing Problems, 204

Contents

Users Guide For European models only Copyright Toshiba TEC Corp All Rights Reserved Software License Agreement Limitation of Liability Preface Table of Contents Installing User Software on a Mac OS Computer Printing from Windows Computers Advanced Features Printing from Mac OS Computers Tracking and Managing Print Jobs 179 Troubleshooting Appendix Introduction About Other Manuals About the DocumentationAbout this Guide Convention Contents of User Software CD-ROM About User Software CD-ROM Mac OS Installing User Software on a Windows Computer About User Software for Windows When using PostScript Printer Driver Planning for InstallationWhen using PCL6 Printer Driver Type of Printer Driver Installing the Printer DriverAbout the Installation System Requirements Configuring the Options About the Installation ProcedureInstalling the Printer Driver Setting the User Information Click on Next Installing the Printer Driver for Parallel PrintingInsert the User Software CD-ROM into the CD- ROM drive Click on Yes PCL6 Driver Select the components to be installed and click on NextSelect Custom and click on Next PS Driver Select LPT1 and click on Next Change the name if desired and click on Next Installing the Printer Driver for SMB Printing Click on Finish Windows 95/98/Me Click on Have Disk Click on BrowsePage Select Yes to print a test page and click on Finish When you are installing to the Windows NT Windows NT 4.0/2000/XP Choose Destination dialog box appears Click on Add Port Click on Close to close the dialog box Select the port that you create and click on Next Change the name if desired and click on Next Click on Finish Installing the Printer Driver for LPR Printing Windows NT Requirements AFM Select LPR Port and click on New Port Click on Close to close the dialog box Change the name if desired and click on Next Click on Finish Windows 2000 and Windows XP AFM Select Standard TCP/IP Port and click on New Port Select Custom and click on Settings Supplement Page Change the name if desired and click on Next Installing the Printer Driver for IPP Printing Click on Next Select Network printer and click on Next Page Windows Computer Page Installing the Printer Driver for Novell Printing Windows 95/98/Me Install From Disk dialog box appears Click on Browse Windows Computer P59 Configuring the Options Windows NT 4.0/2000/XP Click on OK Click on OK P59 Configuring the Options Configuring the Options Configuring the Options Manually Optional Paper Feeder Click on the Options tab and click on Option SettingsReferences... for Windows 2000 and Windows XP Finisher Inserter Printer HDD Display the Device Settings tab and set the options Click on OK to save settings Configuring the Options Automatically Click on the Options tab and click on Auto Settings Please wait until the Update button will be Click on the Configuration tabField. Then click on Update Settings would not be obtained if you click Setting the User Information Click on Set Department Code Enter the department code each field and click on Set Copying the Printer Description File for Windows Location to copy Printer Description Files Installing the Agfa Monotype Font Manager Setup Complete dialog box appears Installing User Software on a Mac OS Computer About User Software for Mac OS Installing the Printer Driver When the version of AdobePS is earlier than Installing the Printer Driver to Mac OS ComputerInstalling the AdobePS 8.7 Printer Driver When the version of AdobePS is later than Click on Yes Click on Replace Click on OK Click on Restart Creating the AdobePS Printer Click on apple menu and select Chooser Finisher Close the window Click on OK Open the User Software CD-ROM and double- click on Fonts Installing the FontsClick on Install Page Printing from Windows Computers Printing from Application Click on Apply and OK to save the settings Click on Print to print a document Setting Print Options Using Profiles Click on Save at the Profile group Creating Saved SettingsConfigure the print options on each tab Modifying Saved Settings Modify the print options on each tab Select the setting profile you want to use Deleting Saved SettingsLoading Saved Settings Click on Advanced at the Profile group Exporting Saved Settings Importing Saved Settings Click on Import Setting Up Print Options Setting optional devices Printing with Smoothing Function, Toner Save ModePrinting PS Information when an error occurs for PS only Changing how TrueType fonts are printed Printing a Tab Sheet Tab Printing Setting user informationViewing the current settings table Viewing the version information Setting Initial Values of Print Options Displaying the Printer Properties Setting Print Options for Each Print Job Cover/Insert Tab Details of ScreenOutput Tab Watermark Tab Private Tab Settings TabPS Tab Options Tab Orientation Setting the Output TabPaper Size Paper Source Destination Media TypeNumber of Copies Binding Margin Duplex Finishing 100 101 Layout 102 Enlarge/Reduce Cover Sheet Setting the Cover/Insert Tab103 Printing Method Sheet/Tab Insertion 104Back Cover 105 Setting the Watermark Tab 106 Watermark Detail Screen 107 108 PCL6 Printer Driver Setting the Print Quality TabGray Scale Settings 109 110 Toner Save ModePostScript Printer Driver TrueType Options 111 Setting the PS Tab 112 113 Password Setting Setting the Private TabPassword 114 Stored Name 115Stored Job Setting the Options Tab 116 117 Auto SettingsMedia Setting Inserter 118 User Name Setting the User Tab119 Department Code Restore Global Defaults Setting the Settings TabSettings 120 121 Setting the Consumables TabUpdate Paper Managing Fonts with Font Manager 122 Searching Fonts Installing Fonts in WindowsUninstalling Fonts in Windows 123 Creating a Font Group Removing Fonts from the ComputerPreview Fonts 124 Sorting by Font Type Sorting Fonts in the ListSorting by Name Inverting the alphabetical Order 126 Printing from Mac OS Computers 127 Selecting the GA-1140 in the Chooser 128 129 Close the Chooser window Setting Options and Printing from Mac OS Computers 130 Attributes 131 Booklet 132Scale Watermark 133 Visual Effects PostScript Options134 Image & Text 135 Setting Up Print Options for Print DialogGeneral 136 Background PrintingCover Print Layout 137 If there is a PostScript error Error HandlingPostScript Settings 138 Printer Specific Options 139 140 Smoothing 141 Hole Punch Rotate 180 Degrees Tab Printing142 143 Private Job PasswordPrivate Width 144 Appendix for Booklet PrintingPrinting a Portrait Booklet Printing a Landscape Booklet 145 When Printing from Microsoft Word 146 Advanced Features 147 Creating a Private Job from Windows Computers Printing a Private JobPrinting a Private Job from Computers 148 Click on Print Check Private Job and click on Password Setting149 Creating a Private Job from Mac OS Computers 150 Entry field Digit password and user name in the User151 152 Printing a Private Job from Touch Panel DisplayPrinting a Private Job Press Private Press your user name from the list Press Private Printing a Proof of the Private Job153 154 Modifying the Print Settings of the Private Job 155 156 Press the upper left button to modify the number of copies 157 Press the upper right button to modify the Finishing option 158 Select the desired Finishing option button and press SET 159 TOP Double 160 Select the desired Hole Punch option button and press SET 161 Press TAB to modify the Tab Print option 162 Press Print when you are finished modifying your print jobDeleting the Private Job 163 Creating a Stored Job from Windows Computers Printing a Stored JobPrinting a Stored Job from Computers 164 165 Creating a Stored Job from Mac OS Computers 166 167 168 Printing a Stored Job from Touch Panel DisplayPrinting a Stored Job Press Storage Changing the Stored Name169 Modifying the Print Settings of the Stored Job 170 171 172 173 174 175 176 Deleting the Stored Job 177 178 Tracking and Managing Print Jobs 179 About the Print Job Management Tools 180 Requirements Managing the Print Jobs with TopAccessAbout TopAccess 181 182 Screen Details 183 184 Click the Copier Configuration menuChecking GA-1140 Copier Status 185 Checking and Managing GA-1140 Print JobsChecking and Deleting the Jobs Currently Printing Click the Print Jobs menu Click the Print Jobs menu and Private Job tab Checking and Deleting the Private Job186 187 Click the Print Jobs menu and Stored Job tab Checking and Printing the Stored Job188 Checking and Deleting the Stored Job 189 190 Checking GA-1140 Printer Settings 191 Click the Counter menu Displaying the Department Counter192 193 194 If the department code is disabled,Managing the Counter with Master Code Continue the desired operation Registering a New Department Code 195 Editing a Department Code 196 Resetting a Department Counter 197 Click on Advanced on the Department Counter Deleting Department Counter Information198 Click on Export at the bottom of the Department Counter Exporting Counter Information199 Click on the File menu of the browser and select Save As 200 Troubleshooting 201 On a Windows computer Troubleshooting for the InstallationSetting up printing on Windows NT Workstations 202 On a Mac OS computer Setting up the GA-1140 in the ChooserInstalling screen fonts 203 General Printing Problems Troubleshooting for PrintingTroubleshooting Maintaining optimal system performance Jobs sent to the parallel port do not print GA-1140 does not respond to a Print commandPrinting seems to take too long 205 206 Problems with Print QualityYou got poor printing results Appendix 207 Internal PCL Fonts List 208 209 210 Internal PostScript Fonts ListAdobe Type 1 fonts PostScript name Mac OS menu name 211 212 213 TrueType fonts 214Page Kanda NISHIKI-CHO, CHIYODA-KU, TOKYO, 101-8442, Japan