205
Troubleshooting
Printing seems to take too long:
Print to a queue instead of to the Direct connection.
When you print to a queue, the job is stored on the GA-1140 until it can be processed and printed; when you print to the
Direct connection, the job cannot be sent to the GA-1140 until the previous job is finished processing, so you must wait
longer to use your computer.
GA-1140 does not respond to a Print command:
1. Did you select the GA-1140 as the current printer?
Before printing, you must select the GA-1140 as the current printer from your computer.
2. Make sure that the copier is switched on.
Someone may have turned the copier off, or the Automatic Power-Off or Power Saver mode function may have engaged.
Even with the copier off, the GA-1140 appears in the Chooser.
3.If you are printing over an IPX (Novell) network, verify through the PCONSOLE utility that the job
was sent to the Novell queue and that the queue is being used by the GA-1140.
4. Make sure that the job does not contain a PostScript error.
Check with the operator, or use Fiery WebSpooler to check the job’s status. In Fiery WebSpooler, a job containing a
PostScript error appears in red.
To obtain information on the PostScript error, make sure the Print to PS Error option is set to Yes in GA-1140 Setup. See
the
Administrator’s Guide
for more information.
Jobs sent to the parallel port do not print:
1.Ask the administrator to increase the parallel “Port Timeout in Seconds” on the GA-1140 Operation
Panel.
2. Ask the administrator to change the Ignore EOF Character setting on the GA-1140 Operation Panel.
If you will be printing ASCII format PostScript only, set Ignore EOF Character to No; if you will be printing Binary format
PostScript, set it to Yes.
3. If you print using the DOS copy command, make sure to use the /b option when printing binary files.
4.Restart your Windows computer, enter BIOS setup, and if you have a BIOS setting for the parallel
port, make sure that it is set to Compatible mode and not to Bi-Directional, ECP, EPP, or any other
mode.
5.If you are using Windows 95/98/Me, open the System Properties Operation Panel, click the Device
Manager tab, click Ports, double-click the parallel port you are using, and make sure that the driver
selected is the standard Printer Port driver instead of the ECP Port, EPP Port, or any other driver.
For information about changing this setting, see your Windows documentation.