Baldor E100 manual Problem diagnosis, SupportMe feature, Power-cycling the MicroFlex e100

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7 Troubleshooting

7.1 Introduction

This section explains common problems that may be encountered, together with possible solutions. If you want to know the meaning of the LED indicators, see section 7.2.

7.1.1 Problem diagnosis

If you have followed all the instructions in this manual in sequence, you should have few problems installing the MicroFlex e100. If you do have a problem, read this section first.

In Mint WorkBench, use the Error Log tool to view recent errors and then check the help file. If you cannot solve the problem or the problem persists, the SupportMe feature can be used.

7.1.2 SupportMe feature

The SupportMe feature is available from the Help menu or by clicking the button on the motion toolbar. SupportMe can be used to gather information which can then be e-mailed, saved as a text file, or copied to another application. The PC must have e-mail facilities to use the e-mail feature. If you prefer to contact Baldor technical support by telephone or fax, contact details are provided at the front of this manual. Please have the following information ready:

HThe serial number of your MicroFlex e100 (if known).

HUse the Help, SupportMe menu item in Mint WorkBench to view details about your system.

HThe catalog and specification numbers of the motor that you are using.

HA clear description of what you are trying to do, for example trying to establish communications with Mint WorkBench or trying to perform fine-tuning.

HA clear description of the symptoms that you can observe, for example the Status LED, error messages displayed in Mint WorkBench, or errors reported by the Mint error keywords

ERRORREADCODE or ERRORREADNEXT.

HThe type of motion generated in the motor shaft.

HGive a list of any parameters that you have setup, for example the motor data you entered/selected in the Commissioning Wizard, the gain settings generated during the tuning process and any gain settings you have entered yourself.

7.1.3Power-cycling the MicroFlex e100

The term “Power-cycle the MicroFlex e100” is used in the Troubleshooting sections. Remove the 24V supply, wait for the MicroFlex e100 to power down completely (the Status LED will turn off), then re-apply the 24V supply.

MN1942 Troubleshooting 7-1