www.supportme.net

Troubleshooting 7-1MN1942

7.1 Introduction
This section explains common problems that may be encountered, together with possible
solutions. Ifyou w ant to know the meaning of the LED indicators, see section 7.2.

7.1.1 Problem diagnosis

If you have followed all the instructions in this manual in sequence, you s hould have few
problemsins talling the MicroFlex e100. If you do have a problem, read this sec tion first.
InMint WorkBenc h, use the Error Log tool to view recent errors and then c heck the help file.
Ifyou c annot solve the problem or the problem persists, the SupportMe feature c an be used.

7.1.2 SupportMe feature

TheSupportMe feature is av ailable from the Help menu or by c licking the buttonon the motion
toolbar. SupportMe can be used to gather information which can then be e-mailed, saved as a
text file, or copied to another application. The PC must have e-mail facilities to use the e-mail
feature.If y ou prefer to contact Baldor technic al support by telephone or fax, c ontact details are
providedat t he front of this manual. Please have the following information ready:
HTheser ial number of your MicroFlex e100 (if known).
HUset he Help, SupportMe menu item in Mint WorkBench to view details about your system.
HThecatalog and s pecification numbers of the motor that you are using.
HA clear description of what you are trying to do, for example try ing to establish
communications with Mint WorkBench or trying to perform fine-tuning.
HAclear descr iption of the symptoms that you can observ e, for example the Status LED, error
messages displayed in Mint WorkBench, or errors reported by t he Mint error keywords
ERRORREADCODEor ERRORREADNEXT.
HThetype of mot ion generated in the motor shaft.
HGive a list of any parameters that you have setup, for example the motor data you
entered/selectedin the Commiss ioning Wizard, the gain settings generated during the tuning
process and any gain settings you have entered yourself.

7.1.3 Power-cycling the MicroFlex e100

Theterm“Power-cyclethe MicroFlexe100” isused in the Troubleshooting sect ions. Remove the
24Vsupply, wait for the Mic roFlex e100 to power down completely (the Status LEDwill turn off),
thenre -apply the 24V supply.

7Troubleshooting 7