Checking the mail server by sending a test mail

On the "Central Admin Server Settings" screen or "Alert Notification" screen, press the [Test] button to check if an e-mail can be sent to the specified destination.

After pressing the [Test] button, follow each action described below according to the message that is shown.

Message

Action

 

 

Sending...

If no error message appears and the "sending" indicator dis-

 

appears, the test mail was sent successfully to the mail

 

server.

 

Check that the alert notification e-mail has arrived at the

 

specified destination. If the alert notification e-mail has not

 

arrived at the expected destination, check that the part of

 

thee-mail address before the "@" has been entered cor-

 

rectly.

 

 

Test e-mail could not be

Check that the computer connected to the SMTP server is

sent.

running properly.

 

 

 

Check if an e-mail can be sent to the address from other

 

computers in the network.

 

 

 

Ping the SMTP server to check that it and its network con-

 

nection are working properly.

 

 

 

If the SMTP server does not respond to the ping test, check

 

that the system network is functioning normally by pinging

 

the SMTP server from another machine in the network.

 

z If it is only the scanner’s network connection that does

 

not work, refer to "Failure to connect to a server using its

 

IP address" (page 461) for further solutions.

 

z If the problem seems to be with the SMTP server's net-

 

work connection, request the network administrator to

 

check that the SMTP server and its network connection

 

are functioning normally.

 

 

 

Check that the same port number has been correctly set for

 

the scanner to SMTP server connection in "4.7.11 Setting

 

the e-Mail Server (SMTP Server)" (page 116) and "5.6 Set-

 

ting the Central Admin Server" (page 244).

 

 

460