Problem | Check item | Suggestion |
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Cannot login with | Was the Caps Lock on when the | Turn off the Caps Lock and try logging in |
administrator pass- | password was entered? | again. |
word. |
| If the password has been lost or forgot- |
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| ten, contact your FUJITSU scanner |
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| dealer or an authorized FUJITSU scanner |
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| service provider. |
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The "Keyboard | After turning the scanner off, was the | Disconnect the AC cable from the scan- |
error or not key- | power turned back on again immedi- | ner, wait at least 10 seconds, then reat- |
board present" mes- | ately? | tach the cable and turn the power back on |
sage is shown on |
| again. If the problem persists, contact |
the screen, the |
| your FUJITSU scanner dealer or an |
scanner does not |
| authorized FUJITSU scanner service pro- |
startup. |
| vider. |
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Input field entry | Has the input field been selected? | Select the input field and try again. |
entered via the key- |
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| Press the [Cancel] button and try again. | |
board does not |
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| To use the touch panel, touch the input | |
appear on the |
| field directly and try again. |
screen. |
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Saving is not possi- | Does the length of the "Save As" | Select a [Save As] folder that respects the |
ble after pressing | folder path (folder path plus file | limit. |
[Save] on the "File | name) exceed 259 characters? |
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Download" dialog |
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box. |
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Status screen stops | Is there enough free space in the | Make sure that there is enough space in |
at "Printing scan | drive on which the spool folder for | the drive. |
data to...". | the print server exists? |
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No response from | Has the [Download], [Get CSV] or | Try pressing a different tab or button on |
pressing tab or | [Backup] button been selected? | the screen. |
enter key after a file |
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download opera- |
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tion has been |
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selected via the net- |
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work interface or |
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the download pro- |
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cess does not start. |
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An error occurs | Is an Admin Tool of another lan- | Uninstall the existing Admin Tool, and |
when installing an | guage already installed? | try again. |
Admin Tool. |
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