8.4Other Troubleshooting
This section describes problems that may occur during scanning and gives information on how to deal with them. Before requesting repair, check the following list of common problems.
If the problem still cannot be solved after consulting the troubleshooting suggestions, check the points in "8.5 Points to Check before Contacting Your FUJITSU Scanner Dealer" (page 472) and then contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.
Problem |
| Check item | Suggestion |
|
|
| |
Scanner cannot be | Has the Startup button been pressed? | Press the Startup button. | |
turned on. |
|
| |
Are the AC cable and AC adapter | Connect the AC cable and the AC | ||
| properly connected to the scanner? | adapter. | |
|
|
|
|
|
|
| Disconnect the AC cable from the scan- |
|
|
| ner, wait at least 10 seconds, then reattach |
|
|
| the cable and turn the power back on |
|
|
| again. If the problem persists, contact |
|
|
| your FUJITSU scanner dealer or an |
|
|
| authorized FUJITSU scanner service pro- |
|
|
| vider. |
|
|
| |
Scanning does not | Has the document been loaded cor- | Reload the documents into the ADF | |
start. | rectly into the ADF paper chute? | paper chute. | |
|
|
| |
| Is the ADF completely closed? | Close the top cover completely. | |
|
|
| |
| Does the same problem occur after | Disconnect the AC cable from the scan- | |
| turning the scanner power off and | ner, wait at least 10 seconds, then reattach | |
| back on again, and | the cable and turn the power back on | |
|
|
| again. If the problem persists, contact |
|
|
| your FUJITSU scanner dealer or an |
|
|
| authorized FUJITSU scanner service pro- |
|
|
| vider. |
|
|
|
|
Even after pressing |
|
| The top cover [SCAN] button can only be |
the top cover | Is the | button displayed on the | used on the following screens. |
[SCAN] button, | z "Send | ||
scanning does not | touch panel? |
| z "Send Fax" screen |
|
| ||
start. |
|
| z "Print" screen |
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| |
|
|
| z "Save" screen |
|
|
| z "Scan Viewer" screen |
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|
| z "Scan Test" screen |
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|
| z "Message Screen" |
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|
| z "Scan Count" screen |
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|
| z Confirmation screen showing the |
|
|
| number of scanned sheets |
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