8.3 Network Connection Troubleshooting
8.3.3Failure to Access the Scanner using a Web Browser, Admin Tool, or Central Admin Server
If access is not possible when attempting to connect to the scanner using a Web browser or the Admin Tool, or when attempting to connect to the Central Admin Server from the Central Admin Console, try the following steps:
No. | Problem | Action |
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1 | Same as in "Failure to connect | Check if a network connection is possible by trying |
| the same solution for "Failure to connect to a server | |
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2 | The DNS server or WINS | Check the connectivity of the specified IP address. |
| server is not functioning nor- | If it is possible to connect the scanner using the |
| mally, or the scanner name has | Admin Tool with a specified IP address, specify the |
| not been registered in the | scanner's IP address in the DNS or WINS server. |
| DHCP or WINS server. | Also, check the DNS or WINS server settings using |
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| the Admin Tool or Web browser. |
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3 | A misconfigured firewall | If there is a firewall between the computer running the |
| between the Admin Tool or | Admin Tool or Web browser and the scanner, check |
| Web browser and the scanner | that its settings are not preventing access. |
| is denying access. |
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4 | The URL of the target scanner | Set the scanner URL as a trusted site for Internet |
| is not registered as a trusted | Explorer. In Internet Explorer, set the following set- |
| site. | tings in the "Tools" menu, "Internet Options". In the |
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| [Security] tab, select [Trusted sites]. Press the [Sites] |
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| button, enter the URL of the scanner in the "Add this |
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| website to the zone" field, and press the [Add] button. |
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