Code

Message

Action

 

 

 

12010006

SMTP server connection was

Try the following:

 

lost while sending e-mail.

z Check that the LAN cable of the

 

 

scanner and SMTP server is connected

 

 

properly.

 

 

z Contact a system administrator to check

 

 

that the scanner IP address and SMTP

 

 

server settings are correct.

 

 

"8.3 Network Connection

 

 

Troubleshooting" (page 456)

 

 

z Contact a system administrator to check

 

 

that the SMTP server is working

 

 

properly.

 

 

z Contact a system administrator to check

 

 

the maximum e-mail size allowed by

 

 

the SMTP server.

 

 

 

12010100

Error: e-mail could not be sent.

Try the following:

 

 

z A message returned from the server is

 

 

attached after the message displayed on

 

 

the left. Contact a server administrator

 

 

to deal with the error.

 

 

z If the [e-Mail address of user] option

 

 

button is selected for [To] and/or

 

 

[From], an error will occur during the

 

 

job process in the following cases:

 

 

z If the currently logged in user does

 

 

not have an e-mail address

 

 

z If the currently logged in user is

 

 

using the guest account

 

 

In this case, specify a user with a

 

 

registered e-mail address and perform

 

 

the job sequence.

 

 

 

12020001

Scanned data size exceeded

Try the following:

 

maximum size allowed for

z Reduce the number of pages to be

 

sending by fax.

scanned and send the fax in separate

 

 

parts.

 

 

z Select a higher compression level, and

 

 

try again.

 

 

"6.9.9 Compression" (page 387)

 

 

If the problem persists, contact a system

 

 

administrator to check the "Maximum

 

 

Attachment Size" setting.

 

 

"4.7.11 Setting the e-Mail Server (SMTP

 

 

Server)" (page 116)

 

 

 

572