8.3Network Connection Troubleshooting

If a network connection is not possible, first check the scanner status and system settings.

The following section provides information about general troubles that may occur when connecting to a network.

If the cause of the problem is unknown or the problem persists, check the items in "8.5 Points to Check before Contacting Your FUJITSU Scanner Dealer" (page 472) and contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

8.3.1 Basic Network Operation Tests

The following network operation tests are available on the administrator screen, and should be performed after the network has been setup.

zChecking basic network operation with a Ping test

zChecking the network operating status

zChecking the NTP server settings by synchronizing the system time (if using an NTP server)

zChecking the mail server by sending a test mail (if scanned data is to be sent as an e-mail, by fax, or when requesting alert notifications by e-mail)

■Checking basic network operation with a Ping test

Check the network connection status of the following computers and servers associated with the network.

For details about the pinging procedure, refer to "4.7.17 Checking the Network Connection with a Ping Test" (page 150).

zComputer with Admin Tool installed

zComputer with Central Admin Console installed

zComputer with Central Admin Server software installed

zDNS server

zWINS server

zNTP server

zLDAP server

zSMTP server

zFile server

zFTP server

zPrint server

zSharePoint server

zDomain controller

ATTENTION

Depending on the server setting, there may be no response from a ping test.

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