8.3 Network Connection Troubleshooting

8.3.2 Other Network Connection Troubleshooting

There are many reasons why a network connection may not be possible.

The following section provides information about general troubles that may occur when connecting to a network.

If the cause of the problem is unknown or the problem persists, check the items in "8.5 Points to Check before Contacting Your FUJITSU Scanner Dealer" (page 472) and contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

■Failure to connect to a server using its IP address

If a server cannot be connected to by using its IP address, and does not respond to a ping test, try the following steps:

No.

Problem

Action

 

 

 

1

Connection error between a server and the

Check that the LAN cable has been

 

scanner, or problem with the LAN cable.

attached to both the scanner and server

 

 

correctly.

 

 

If the server is connected using a LAN

 

 

cable (straight type), in case auto-mdi

 

 

(automatic selection) is not supported, a

 

 

LAN cable (crossover type), switch, or

 

 

router is required between the scanner and

 

 

server.

 

 

If this is not the case, the LAN cable may

 

 

be faulty. Find a LAN cable that functions

 

 

normally and try again.

 

 

 

2

IP address or subnet mask is invalid.

On the "IP Address" screen, check that the

 

 

IP address or subnet mask settings are cor-

 

 

rect.

 

 

For more details about the "IP Address"

 

 

screen, refer to "4.7.1 Giving the Scanner

 

 

an IP Address" (page 86).

 

 

 

8

fi-6010N Network Scanner Operator's Guide

 

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