Troubleshooting | Samsung CLX-8540ND manual

Monitoring the supplies life	13.1
Finding the serial number	13.1
Sending the imaging unit reorder notification	13.1
Sending the toner reorder notification	13.2
Checking Document Box	13.2
Cleaning your machine	13.2
Cleaning the outside	13.2
Cleaning the inside	13.2
Cleaning the scan unit	13.2
Maintaining the toner cartridge	13.3
Toner cartridge storage	13.3
Handling instructions	13.3
Use of non-Samsung and refilled toner cartridge	13.3
Expected cartridge life	13.3
Redistributing toner	13.3
Replacing the toner cartridge	13.4
Replacing the imaging unit	13.6
Replacing the waste toner container	13.8
Maintenance Parts	13.9
Managing your machine from the website	13.9
To access SyncThru™ Web Service:	13.9

14. Troubleshooting

Tips for avoiding paper jams	14.1
Clearing document jams	14.1
Misfeed of exiting paper	14.2
Roller misfeed	14.2
Clearing paper jams	14.3
In the tray 1	14.3
In the optional tray	14.5
In the optional high capacity feeder	14.6
In the multi-purpose tray	14.7
In the paper inside the machine	14.7
In the fuser area	14.8
In the duplex unit area	14.8
In the stacker (finisher)	14.9
Understanding display messages	14.10
Solving other problems	14.14
Touch screen problem	14.14
Paper feeding problems	14.14
Printing problems	14.14
Printing quality problems	14.16
Copying problems	14.19
Scanning problems	14.19
Fax problems (optional)	14.20
Common Windows problems	14.21
Common PostScript problems	14.21
Common Linux problems	14.22
Common Macintosh problems	14.24

15. Ordering supplies and accessories

Supplies	15.1
Accessories	15.1

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Samsung CLX-8540ND manual Troubleshooting, Ordering supplies and accessories

Contents

Multi Functional Printer Page Contact Samsung Worldwide Turkey Contents Copying Loading originals and print mediaFaxing Optional Page Scanning Using USB flash memoryBasic printing Machine status and advanced setup Using Document BoxUsing Standard Workflow Maintenance Troubleshooting Ordering supplies and accessories Specifications Installing accessoriesGlossary Index About this user’s guide Finding more information Important Precautions and Safety Information Safety and Regulatory InformationLaser Safety Statement Recycling Ozone SafetyPower Saver Correct disposal of batteries in this product Replacing the Fitted Plug for UK Only Fax BrandingRinger Equivalence Number You should also know that Original SSLeay License Declaration of Conformity European CountriesOpenSSL License Approvals and CertificationsPage Special features Introduction Features CLX-8540ND Use USB flash memory devices Machine overview Front view Rear view Control panel overview Touch screen Machine Setup buttonIntroducing the touch screen and useful buttons Job Status button Interrupt button Power Saver buttonUnderstanding the Status LED Status Menu map Main screen Supplied software ContentsSoftware overview Samsung Priters Samsung AnyWeb Print System requirements Printer driver featuresWindows Macintosh Linux Setting up the hardware Getting Started Configuring network protocol via the machine Setting a Color StandardSetting up the network Supported operating systems Installing the software Starting the program Using the SetIP programInstalling the program Double click Application SetIP Setting the authentication password Altitude adjustmentMachines basic settings Setting the date and time Setting the default tray and paper Setting job timeoutUsing power saving feature Changing the display language Changing the font setting Changing the default settingsUnderstanding the keyboard On the scanner glass Loading originals and print mediaLoading originals Dadf Selecting print media Specification on print media Type Size Dimensions Weight Capacitya Guidelines for special print media Media sizes supported in each modeGuidelines for selecting and storing print media Media type Guidelines Transparencies To avoid damaging the machine, use only Changing the size of the paper in the paper tray Punched paper Loading paperEnvelope Label Multi-purpose tray Tips on using the multi-purpose trayLabel Banner paper Setting the paper size and type Basic tab CopyingUnderstanding the Copy screen Advanced tab Copying originals Image tab Reducing or enlarging copies Changing the settings for each copyChanging the size of originals Copying on both sides of originals Duplex Deciding the form of copy output Collated / Staple Selecting the type of originals Using special copy featuresColor Mode Changing the darkness Copying ID with the manual ID copy option Press the Setup tab Copy Setup Mamual ID Copy SetupID card copying Press Edit Template Poster copying Press the Advanced tab ID Copy Mamual ID Copy SetupUp or 4-up copying N-up Press the Advanced tab Poster Copy Booklet copying Clone copyingBook copying Press the Advanced tab Clone Copy Watermark copying Cover copyingTransparency copying Press the Advanced tab WaterMark Multi-Bin Overlay copyingAuto crop copying Erasing edges Shifting margins Adjusting backside imagesErasing background images Gray enhance copying Sending a fax from a computer Faxing OptionalPreparing to fax Sending a fax from your Computer Understanding the Fax screen Checking a sent fax list Sending a fax Setting the fax headerPress the Setup tab Fax Setup Machine ID & Fax No Sending a fax Redialing the last number Sending a fax manually On Hook DialAutomatic resending Select Redial Term and Redial Times Sending a priority fax Delaying a fax transmissionPress the Advanced tab Delay Send Sending multiple faxes in a single transmission Receiving a fax Printing received faxes on both sides of the paper Adjusting the document settingsResolution Receiving faxes in memory Darkness Setting up a fax phonebookOriginal Type Erase Background Storing Group fax numbers Group No Using the polling optionSetting up a fax phonebook using SyncThru Web Service Individual Printing Deleting the polling document Storing the originals for pollingPress the Advanced tab Polling Store Polling from a remote Mailbox Using MailboxPolling a remote fax Creating Mailbox Storing originals in Mailbox Faxing to a remote Mailbox Sending a fax in toll save time Adding documents to a reserved delay fax jobPrinting a report after sending a fax Press Toll Save Forwarding a received fax to other destination by a fax Forwarding a received fax to other destinationForwarding a sent fax to other destination by a fax Forwarding a sent fax to other destination by an email Forwarding a sent fax to other destination by server Setting up the end fax toneSetting up receiving faxes in color Forwarding a received fax to other destination by server Basic screen ScanningUnderstanding the Scan screen Scan to Email Scan to PC Options tabScan to Server Scanning originals and sending through email Scan to Email Press Scan to Email Setting up an email account Storing email addresses Global Entering email addresses by the address bookEntering email addresses by the keyboard Press Address Book from To, Cc, Bcc tab of Scan to Email Using Samsung Scan Manager Press Properties Preparation for scanning to SMB/FTP Select Duplex and Resolution in the Options tabScanning originals and sending via SMB/ FTP Scan to Server Scanning and sending to SMB/FTP server Feature Resolution dpi File Format Scan to Server Changing the scan feature settingsFeature Resolution dpi File Format Scan to Email Original Size Scan to Edge Scan PresetQuality File Format Basic printing Canceling a print jobPrinting a document Understanding the USB screen Using USB flash memoryAbout USB memory Plugging in an USB memory device Scan to USB Scanning to an USB memory deviceScanning Output tab Machine senses and determines the size of the original Erase Background To print a document from a USB memory device Printing from a USB memory deviceFile Policy Press USB Print Understanding the Document Box screen 10Using Document BoxAbout Document Box Document Box Screen Edit a Box Screen Box Adding ScreenDocument List Screen Storing documents during copy, scan, fax function Storing documents to Document boxStoring documents from document box Press Add From Scan Understanding the Standard Workflow Screen Using Standard WorkflowAbout Standard Workflow Workflow Screen Transmit Tab Workform Creating ScreenInput Tab Properties Tab Various Operations with Workform Admin Setting screen Machine SetupMachine Status screen General settings Browsing the machine’s status Adjusted here. Tray Confirmation Message is Option Description TimersPower Saver Adjustment Option Description Stored Job File From SyncThru Web Service. Click SettingsMachine Settings System Home Policy Copy Setup Fax Setup Junk Fax Setup When you select Answering Machine/FaxSpeaker Volume Ring Volume Network Setup Security Access Control User Authentication Method Select Security External Authentication Server SMB Server Enabling network authentication by KerberosEnabling network authentication by SMB Enabling network authentication by Ldap Information Hiding Change Admin. PasswordLog User Accounting Method Optional Service Adjusting the color contrast Adjustment Color Tone Adjustment Activation Activates Inner Temperature Condition The machineLSU Temperature Condition The machine Setting Color Standard and applies to Document Box Management Standard Workflow Management Printing a report Machine status and advanced Monitoring the supplies life MaintenancePrinting a machine report Finding the serial number Sending the toner reorder notification Cleaning your machineChecking Document Box Maintaining the toner cartridge Redistributing toner Replacing the toner cartridge Pull the corresponding toner cartridge out from the machine Pull the corresponding toner cartridge out from the machine Replacing the imaging unit Expected cartridge life Maintenance Replacing the waste toner container Managing your machine from the website Maintenance PartsTo access SyncThru Web Service Items Part Name Yield Average Tips for avoiding paper jams TroubleshootingClearing document jams Misfeed of exiting paper Roller misfeed Clearing paper jams Tray Troubleshooting Optional tray Optional high capacity feeder Paper inside the machine Fuser area Duplex unit area Stacker finisher Paper jam in front of finisher Understanding display messages Paper jam at exit of finisher Reinstall Message Meaning Suggested solutions Xxx tonerInstalled. Install it Message Meaning Suggested solutions Finisher door is Duplex path Message Meaning Suggested solutions Original paper jamMessage Meaning Suggested solutions Paper jam inside Inside of scanner Another problem Message Meaning Suggested solutions Replace with newSwitch is locked or Service Paper feeding problems Solving other problemsTouch screen problem Printing problems Condition Possible cause Suggested solutions Toner specks Printing quality problemsDropouts Color or Black Condition Suggested solutions White SpotsVertical lines Background Option through Printer Settings Utility or Condition Suggested solutions SkewCondition Suggested solutions Loose toner Curl or wave Copying problems Scanning problems Samsung Scan Manager Problem Fax problems optional Common Windows problems Common PostScript problems Common Linux problems Problem Possible Cause and Solution An I/O error is reported while scanning Common Macintosh problems Problem Suggested solutions Accessories Ordering supplies and accessoriesSupplies How to purchase DSK10S Installing a memory module Installing accessoriesPrecautions to take when installing accessories Disconnect the power cord Activating the added memory in the PS printer properties Select Device SettingsReplacing the Stapler Select the Samsung CLX-8540 Series PS printer Enabling Fax feature after installing the fax Option kit Specifications General specifications Printer specifications Copier specifications Scanner specifications Facsimile specifications optional Glossary ADF ECM Jbig Pstn Index FDI USB REV Software section Contents Using Windows Postscript Driver Using Smart Panel For a USB-connected Installing Software for Local Printing Installing Printer SoftwareTypical Installation Custom Installation Select Typical installation for a local printer. Click Next Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Select the components you want to reinstall and click Next Removing Printer Software Installing mono printer driver Click OK in the Install From Disk window Printing a Document Printing to a file PRN Saved in My Documents Printer SettingsSelect Printers and Faxes Select your printer driver icon Basic Tab Paper Tab Cover Scaling OptionsAdvanced Paper Options First Transparency Separator Font/Text Color ModeGraphics Tab Raster Compression Advanced Tab Using a favorite settingSamsung Tab Using Help Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Booklets Printing PostersPoster Printing in the Type Fitting Your Document to a Printing on Both Sides of PaperChange percentage of your document Selected Paper Size Editing a Watermark Using WatermarksUsing an Existing Watermark Deleting a Watermark What is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page Overlay Using Windows PostScript Driver Advanced Printing Overview Direct Printing UtilityFrom the Direct Printing Utility window Check the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Double-clickPrinters and Faxes Scanning Using SmarThru OfficeSmarThru Office appears Scan To Scanning Process with TWAIN- enabled SoftwareFax Windows 2008/Vista Scanning Using the WIA DriverWindows XP/Server Windows Understanding Smart Panel Printer SettingTroubleshooting Guide Toner Level Opening the Troubleshooting Guide Changing the Smart Panel Program Settings Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Uninstalling the Unified Linux Driver Installing the SmartPanelClick Uninstall Opening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Printers Tab Classes Tab Scanners ConfigurationPorts Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing from Applications Printing Files Scanning a DocumentClick Properties Using the Image Manager Adding Job Type Settings Tools Function Select Easy Install and click Install. Easy Install is Installing SoftwareUninstalling software Select Uninstall and click Uninstall For a USB-connected Setting Up the PrinterFor a Network-connected Click Add on the Printer List Printing a Document Changing Printer SettingsLayout Graphics Job SettingJob Accounting Paper Printer Features Advanced Options Optional Finisher Front Cover Front and Back Cover Option Back Cover Transparency SeperatorSmart Color Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning with USB ScanningScanning with network Index Macintosh 42 uninstall