Condition | Possible cause | Suggested solutions |
|
|
|
The | The connection cable | If possible, attach the cable |
machine | between the | to another computer that is |
does not | computer and the | working properly and print a |
print. | machine is defective. | job. You can also try using a |
(continued) |
| different printer cable. |
|
|
|
| The port setting is | Check the Windows printer |
| incorrect. | setting to make sure that the |
|
| print job is sent to the correct |
|
| port. If the computer has |
|
| more than one port, make |
|
| sure that the machine is |
|
| attached to the correct one. |
|
|
|
| The machine may be | Check the printer properties |
| configured | to ensure that all of the print |
| incorrectly. | settings are correct. |
|
|
|
| The printer driver | Repair the printer software. |
| may be incorrectly | See Software section. |
| installed. |
|
|
|
|
| The machine is | Check the display message |
| malfunctioning. | on the control panel to see if |
|
| the machine is indicating a |
|
| system error. Contact a |
|
| service representative. |
|
|
|
| The document size is | Get more hard disk space |
| so big that the hard | and print the document |
| disk space of the | again. |
| computer is not |
|
| enough to access the |
|
| print job. |
|
|
|
|
The | The paper option that | For many software |
machine | was selected in the | applications, the paper |
selects print | printer properties | source selection is found |
materials | may be incorrect. | under the Paper tab within |
from the |
| the printer properties. Select |
wrong |
| the correct paper source. |
paper |
| See the printer driver help |
source. |
| screen. |
|
|
|
A print job | The job may be very | Reduce the complexity of the |
is extremely | complex. | page or try adjusting the print |
slow. |
| quality settings. |
|
|
|
Condition | Possible cause | Suggested solutions |
|
|
|
Half the | The page orientation | Change the page orientation |
page is | setting may be | in your application. See the |
blank. | incorrect. | printer driver help screen. |
|
|
|
| The paper size and | Ensure that the paper size in |
| the paper size | the printer driver settings |
| settings do not | matches the paper in the |
| match. | tray. |
|
| Or, ensure that the paper |
|
| size in the printer driver |
|
| settings matches the paper |
|
| selection in the software |
|
| application settings you use. |
|
|
|
The | The printer cable is | Disconnect the printer cable |
machine | loose or defective. | and reconnect. Try a print job |
prints, but |
| that you have already printed |
the text is |
| successfully. If possible, |
wrong, |
| attach the cable and the |
garbled, or |
| machine to another computer |
incomplete. |
| and try a print job that you |
|
| know works. Finally, try a |
|
| new printer cable. |
|
|
|
| The wrong printer | Check the application’s |
| driver was selected. | printer selection menu to |
|
| ensure that your machine is |
|
| selected. |
|
|
|
| The software | Try printing a job from |
| application is | another application. |
| malfunctioning. |
|
|
|
|
| The operating system | Exit Windows and reboot the |
| is malfunctioning. | computer. Turn the machine |
|
| off and then back on again. |
|
|
|
Pages print, | The toner cartridge is | Redistribute the toner, if |
but they are | defective or out of | necessary. |
blank. | toner. | If necessary, replace the |
|
| toner cartridge. |
|
|
|
| The file may have | Check the file to ensure that |
| blank pages. | it does not contain blank |
|
| pages. |
|
|
|
| Some parts, such as | Contact a service |
| the controller or the | representative. |
| board, may be |
|
| defective. |
|
|
|
|
