126 Fortinet Inc.
Registering FortiGate units Virus and attack definitions updates and registration
To activate the FortiCare Support Contract, you must register the FortiGate unit and
add the FortiCare Support Contract number to the registration information. You can
also register the FortiGate unit without purchasing a FortiCare Support Contract. In
this case, when you do purchase a FortiCare Support Contract you can update the
registration information to add the support contract number.
A single FortiCare Support Contract can cover multiple FortiGate units. You must
enter the same service contract number for each of the FortiGate models covered by
the service contract.
Registering the FortiGate unit
Before registering a FortiGate unit, you require the following information:
• Your contact information including:
• First and last name
• Company name
• Email address (Your Fortinet support login user name and password will be
sent to this email address.)
•Address
• Contact phone number
• A security question and an answer to the security question.
This information is used for password recovery. The security question should be a
simple question that only you know the answer to. The answer should not be easy
to guess.
• The product model and serial number for each FortiGate unit to be registered.
The serial number is located on a label on the bottom of the FortiGate unit.
You can view the Serial number from the web-based manager by going to
System > Status.
The serial number is also available from the CLI using the get system status
command.
• FortiCare Support Contract numbers if you have purchased FortiCare Support
Contracts for the FortiGate units to be registered.
To register one or more FortiGate units
1Go to System > Update > Support.
2Enter your contact information into the product registration form.