Customer service and technical support | Introduction |
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Customer service and technical support
For antivirus and attack definition updates, firmware updates, updated product documentation, technical support information, and other resources, please visit the Fortinet technical support web site at http://support.fortinet.com.
You can also register FortiGate Antivirus Firewalls from http://support.fortinet.com and modify your registration information at any time.
Fortinet email support is available from the following addresses:
amer_support@fortinet.com For customers in the United States, Canada, Mexico, Latin America and South America.
apac_support@fortinet.com For customers in Japan, Korea, China, Hong Kong, Singapore, Malaysia, all other Asian countries, and Australia.
eu_support@fortinet.com For customers in the United Kingdom, Scandinavia, Mainland Europe, Africa, and the Middle East.
For information on Fortinet telephone support, see http://support.fortinet.com.
When requesting technical support, please provide the following information:
•Your name
•Company name
•Location
•Email address
•Telephone number
•FortiGate unit serial number
•FortiGate model
•FortiGate FortiOS firmware version
•Detailed description of the problem
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